Customer Ratings & Reviews

membership has great value, especially if you are repairing multiple electronics. i only had to diagnose my computer and have work done on it, and while they weren't able to save it; the membership helped me get a new computer and will cover any issues i have with additional electronics the rest of the year

Used the membership initially to have data transferred from an old to a new laptop. Used their services again shortly after the purchase to address in issue with turning on the laptop. The team members I dealt with the the purchase and service were uniformly well qualified and interested in quickly solving problems.

I love the fact that I don’t have to remember if I have protection on everything I buy. Plus I can look up an item on my membership and see when I bought it and even schedule maintenance

Everything worked like clockwork, our tv died, that evening we went to Best Buy and my wife found the tv we wanted. Purchased it, had it delivered the next day. The process was easy and quick.

I get it every year and it has saved me a lot of money. One suggestion is to take your product into the store for the Geek Squad since the people in India on the Geek Squad do not speak good English and there is a big problem with communication

This was an amazing deal. Too many benefits for me to list here, well worth it to subscribe to this one. Customer service was amazing and my computer was ready to pick up same day. I was actually so very happy we decided come to Best Buy and Geek Squad!

I had no idea how great this membership is until I needed it. I use my computer for my internet business and can't work without it. I had my C: ssd drive fail. Two of my friends who are IT professionals said they could replace the drive but told me there was no way to get an image of the drive that would save me hours of work. I would need to start all over again. I took it to Best Buy and they thought at first it might not be possible to get an image, but one of their techs said he'd try an idea he was working on to capture drive images. They were able to image the drive and fixed my computer! This saved my business. If you don't have a membership GET ONE. You'll be happy you did.

The membership is at great value with tech support! Been having this membership for the last 10 years or so and I keep renewing it due to the coverage it holds like covering all my purchases at no charge

I have been a member for a few years now and it really has been a blessing. I even had coverage for the appliances I purchased from Best Buy. Worth the money.

We purchased this 3 years ago and have enjoyed most of the benefits. It’s given us Apple care on all or devises we purchased recently and allowed so additional discounts on products that have offset the costs. We will continue to keep it

⭐️⭐️⭐️⭐️⭐️ The Best Buy membership is absolutely worth it. The exclusive discounts, free shipping, and extended return window make every purchase easier and more affordable. If you shop for electronics even a few times a year, this membership pays for itself. Highly recommend.

I buy my tech at Best Buy because of the total membership. I like the guarantees and protection that come with the program. It gives me peace of mind so I will continue using it. I also notice the employees treat me like a VIP because of my membership and that’s always nice.

The Membership will be more valuable to me going forward because of the innovation of the Technology. The Geek Squad has helped me sufficiently and I plan to update my computer and purchase other items once my account and card are processing.

Always Great Service from my on/line and in my in-store service and interactions with the Geek Squad support technicians. A level of confidence and comfort that I know that I have great support just a phone call away !

This membership has been more than worth it. It offers a very cost efficient yearly price. There are numerous perks to have thins membership. For example: warranties for your purchases, member only/early bird sales and deals, etc. My membership has paid for itself time and time again. I recommend anyone that is looking to make electronic purchases, strongly consider adding the total membership to the list.

I've had a best buy credit card since 1997, ive bought electronics washing machine and dryer sstoves etc and never new about this membership oh the money i could have saved. If your planning on buying alot membership is payed off after basically one purchase you get free delivery and all purchases get 2 year warranty and you have 2 months to return plus much more for a year. Best purchasse ive made in years

Peace of mine with the warranty. Having Geek Squad coverage is worth the coverage I had to use it in the past and it saved me money having the protection plan

Used this membership for the first time on 3/14/2026 for the Geek team at Stuart, FL. The team was efficient and knowledgeable. MUCH THANKS go out to that team

This service has been incredibly helpful in accessing expert assistance at a more affordable price. It allowed me to discover inclusive deals that I wouldn't have found otherwise. The ability to secure such beneficial packages is truly remarkable. I am very pleased with the value and savings I have achieved. This is a fantastic way to get the support you need without overspending.

I have used the Geek Squad twice now. the first time was excellent, very knowledgeable tech helper quickly fixed a problem. The second time? Not so good. I spent 4 hours on one day and 2.5 more hours on the second day. On the second issue, that day's initial tech helper could not figure out the problem or ways to solve it. I was left waiting on the phone the whole time. Then, when I gave up and called again on a second day. When you call Geek Squad's number at you local store, you are immediately flipped over to a techie in a Hispanic-speaking country (Panama, Corsa Rica) with quite a bit of different English skills. Crapshoot, until you get one one you can communicate with easily.