Customer Ratings & Reviews

Brought an old laptop in for repair and found out about this program. Was cheaper than the repair would have been, by itself, and now I don't have to worry abut purchasing extended warranties on other Best Buy purchases.

I didn't know this service existed. Took my laptop in for the Geek Squad to figure out why I had no sound. The service person explained the benefits of having the Service Membership, and it seemed a perfect fit for my needs. By the way. The person at the service desk was wonderful. She was very busy with customers, but kept her cool under pressure and seemed to satisfy everyone's needs. I was very happy with my first interaction with Best Buy

My Best Buy Total membership provides me with the ultimate peace of mind and I am a huge worried person about breaks. This plan includes AppleCare Plus, and 24/7 tech support. With this you also get exclusive prices, and free 2-day shipping. I have also gotten exclusive access to sales unavailable to others for great products, 60-day return on most products. They also offer dedicated member support. All for only $179.99yr.

Membership is well worth it if you frequently buy electronics fro Best Buy. The warrantee is great. Some things I buy from here since I have the warrantee across so many products…all the Apple products for a family of 4!

I am greatful for the amazing geek squad support. The telephone option is very convenient and I usually do not need to seek in-store help. Your sales associates, as well as the geek squad understand the needs of individuals who came late to computer and cell phone age. Sometimes seniors age 75+ need extra guidance. The guidance is always delivered with kindness and patience.

The My Best Buy Total™️ membership has been worth it for peace of mind alone. The extended protection, tech support, and member perks make a noticeable difference, especially when purchasing Apple products. I appreciate having one place to go for help, repairs, and coverage without extra hassle. It’s a solid value if you shop at Best Buy regularly or like knowing your tech is protected long-term.

“I’ve been really impressed with this membership and think it’s a great value for the price. The member discounts alone have already saved me money on everyday purchases, and having unlimited Geek Squad support is a huge benefit. Anytime I’ve had an issue—whether it’s setting up new devices, troubleshooting problems, or just getting quick tech advice—the Geek Squad team has been reliable and easy to reach. On top of that, the protection plans give me real peace of mind because I know my purchases are covered. It feels good to shop without worrying about what happens if something breaks down. Overall, the membership has made my shopping experience easier, less stressful, and definitely more cost-effective.”

Having Best Buy Total Membership pays off. It may seem to cost a lot up front, but if you use th service even once in your year, you have already paid your entire membership price. Totally recommend using total service.

I recommend this membership because it provides greater security in purchases and helps customers with any equipment they might buy. The technical team and staff at Best Buy service centers also offer excellent support.

The ultimate plan for a personal use or for business if you want fast shipping a sneak peek of Worcester come and the community where you can trust the people and workers to help you meet all of your needs and if things don’t go so well, you have an extended period for returns. I make sure to buy this plan yearly and don’t look back I know I got the best support to help me and the best products to entertain me . Thank you Best Buy for best experience.

Membership has been of great value to my family and me. We get discounts on member-only items and coverage and protection for our tech purchases. We enjoy the peace of mind this coverage provides! Absolutely recommend!

Always Great Service from my on/line and in my in-store service and interactions with the Geek Squad support technicians. A level of confidence and comfort that I know that I have great support just a phone call away !

This membership is a great help when it it comes to repairing or getting your computer fixed Boodoo from the Geek Squad in Eatontown, Nj explained all the advantages and perks and it saved me a ton of money. Thank you

Best Buy have great customer service/support. I recently purchased a laptop with the help of a knowledgeable sales person. A staff from different departments searched for a computer mouse and was successful finding it. Best Buy went above and beyond. I want to say Thank you to the staff that participated. And thank you Best Buy for making my recent visit successful and enjoyable.

I get it every year and it has saved me a lot of money. One suggestion is to take your product into the store for the Geek Squad since the people in India on the Geek Squad do not speak good English and there is a big problem with communication

We purchased this 3 years ago and have enjoyed most of the benefits. It’s given us Apple care on all or devises we purchased recently and allowed so additional discounts on products that have offset the costs. We will continue to keep it

You just can't go wrong by being a Total Member! Any products that you purchase at BB you know will be covered for two years. They stand by their products. Even Apple products are covered under the Total membership, no need to pay for the Apple Care. I'm very happy they offer this membership to protect all of my purchases, large or small. Additionally, you will get special pricing or first dibs on hot items.

This membership was one of the best decisions I have made. Any device I have issues with I just take it in and they explain what is wrong, fix it and if anything needs replaced they call and tell me and I say yeah or nay. I love it. The staff is always so nice, they never make me feel like I am clueless which I am when it comes to all the new technology!

Being a Best Buy member adds real value by offering exclusive savings, extended protection, and convenient support that simplify technology purchases. The combination of member-only pricing, warranty benefits, and flexible return options provides peace of mind and long-term savings, making the membership a smart and practical investment.

The Membership will be more valuable to me going forward because of the innovation of the Technology. The Geek Squad has helped me sufficiently and I plan to update my computer and purchase other items once my account and card are processing.