Customer Ratings & Reviews

Investing in a My Best Buy Total™ membership can make sense for many tech shoppers — particularly those who buy expensive gadgets, want peace of mind with device protection, or prefer easy, all-in-one support. One of the biggest reasons to get My Best Buy Total™ is the product protection coverage it includes. For an annual fee (about $179.99), members get up to two years of coverage on most new purchases — including AppleCare+ for Apple devices — while the membership is active. This means serious coverage against accidents, mechanical failures, or normal wear and tear without buying separate plans for every item you own. Extended warranties and support plans for individual devices can be costly. A Total membership bundles that protection across your tech — often at a lower overall cost than buying each warranty separately. Total members get round-the-clock access to Geek Squad tech support, regardless of where the device was originally purchased. Whether you’re troubleshooting software issues, connectivity problems, or just need help setting up a new gadget, you have experts available by phone or chat 24/7

I am very pleased with the My Best Buy Total™ Yearly Membership. While I have yet to utilize the full range of services, having this "safety net" in place already feels like a win for my professional and personal tech setup. The Ultimate Professional Safety Net As someone who relies heavily on high-performance gear, the "power" of this membership is in the comprehensive coverage. Knowing that most of my new purchases come with up to 24 months of product protection (including AppleCare+) at no extra cost provides incredible peace of mind. It’s a massive relief to know that if a critical piece of equipment fails or meets an accident, I’m covered. Efficiency and Ease The value proposition here is all about speed and ease of use. Having 24/7/365 Geek Squad® tech support on standby means that whenever I do run into a technical hurdle, I won’t have to waste hours troubleshooting on my own. Whether it’s in-store or remote support, the accessibility is a major benefit for anyone with a busy multitasking schedule. Valuable Membership Perks Even before a repair is needed, the membership is already paying off with: Exclusive Member Pricing: Instant savings on thousands of items. 60-Day Return Window: A much-needed extension that gives me the flexibility to ensure a product truly fits my workflow. Free 2-Day Shipping: Getting essential tech delivered quickly without extra fees is a significant convenience. Final Verdict If you want to protect your tech investments and have expert support just a phone call away, the My Best Buy Total™ membership is an essential asset. It’s the kind of product you hope you don’t have to use, but you’re incredibly glad you have it when it counts.

I honestly can’t say enough good things about Best Buy’s My Total Membership. It has paid for itself over and over again, especially when it comes to Apple devices. Between the exclusive member pricing, extended protection options, and tech support, the savings add up fast. Apple products rarely go on sale in meaningful ways, but with My Total, I’ve consistently received better pricing and added benefits that I wouldn’t have gotten buying directly elsewhere. The included protection and support give real peace of mind. With how much we rely on our devices daily, knowing I can walk into the store and get help immediately is huge. No runaround, no long waits, just actual solutions. If you buy Apple products, upgrade devices regularly, or want the convenience of in-store support, this membership is absolutely worth it. It’s one of the few subscriptions I genuinely feel delivers more value than it costs. Highly recommend.

Extended 60-day return period in case something goes wrong is my number one reason to get Total. Extra time to return is worth paying for, although I do wish the default return period was 30 days instead of 15. 15 days is not always enough to evaluate an expensive product that you might use daily for years. I have suscribed to Total before (and canceled after 11 months, before it renewed another year). Auto-renew only is scummy, but when I cancelled before, it wasn't a big hassle. They give you a pro-rated refund for the remaining portion of the year if you haven't used your benefits - I guess that's good, but it means you can't cancel earlier if you'd rather Total keep going to the end of your year but not renew. It's not worth it to me to renew for a second year - after the first year. If my device doesn't show signs of failure in the first year, I feel like it will last through the second year. If I bought $1000+ items from Best Buy every year, or if I bought multiple protected items at once, or if protection lasted longer than the first 2 years, I'd likely renew after the first year. I'm worried about the 1st year, 3rd year and 4th year more than the second. If you're shopping online, watch out for products not sold by Best Buy. I almost bought a larger SSD thinking it would be protected too, but it was sold by a third party so it didn't qualify. I decided to shop elsewhere for that. I've never had to use the damage protection, so I can't judge on that. I have used the extended return window. Best Buy is offering a promotion to get more reviews on this, so watch out for reviews where the person hasn't had Total for more than a couple days.

I cannot say enough great things about the Best Buy Total Rewards membership. From day one, it has completely changed how I shop for electronics and home tech. The peace of mind alone is priceless—extended protection, 24/7 tech support, and exclusive member pricing make every purchase feel smarter and safer. The convenience is unmatched. Knowing I can get expert help whenever I need it, whether it’s troubleshooting a device or setting something up, takes all the stress out of owning technology. The extended warranties and protection plans have already saved me money and time, and the member-only discounts feel like a constant bonus that keeps paying off. What truly sets this membership apart is the value. Between the protection, support, free services, and rewards, it more than pays for itself. Best Buy Total Rewards makes you feel like a priority customer, not just another transaction. If you buy tech even occasionally, this membership is a no-brainer. Highly recommend to anyone who wants confidence, savings, and top-tier service all in one package!

Piece of mind is something you don’t often get. I have it. I don’t go anywhere else for my electronics and I always have my membership. Don’t buy your products from somewhere who doesn’t specialize in those said products. Best Buy has been a staple of the electronics industry since I was a kid. I love how knowledgeable the employees are when I visit the store and I love being a Best Buy Credit Card Member. That’s why I chose to buy my Lenovo: LEGION laptop from the Best Buy store in Manhattan, KS. Truth be told I went to 3 different Best Buy’s on my way to Army Training because I was so indecisive and all of them were amazing! It’s by far the coolest laptop I’ve ever owned! The employee told me I was probably one of three people in all of Manhattan to own this particular laptop which made me feel amazing. Couldn’t have asked for a better experience. Piece of mind knowing I made the right decision

My experience with My Best Buy Total Membership has been excellent. It offers great value and makes shopping at Best Buy much more convenient and stress-free. One of the best benefits is the protection and support you get for your devices. Knowing that my electronics are covered gives me a lot of peace of mind. The customer service has been very helpful whenever I had questions, and the process for getting support or help is quick and smooth. I also really like the additional perks, special member deals, and services that come with the membership. It makes a big difference when buying expensive electronics because you feel more secure about your purchase. Overall, this membership is definitely worth it if you shop at Best Buy or buy electronics often. It adds real value, great protection, and a better overall experience. I’m very happy I signed up and would highly recommend it to others!

Review your My Best Buy Total™ membership. Tell others what you think - and you could win a $400 gift card!1See Disclaimer 1 One winner every month. The more reviews you write, the better your odds. See official rules. Not Joseph? Sign in Best Buy Total Overall membership rating* Excellent Star rating 1. Poor Star rating 2. Fair Star rating 3. Average Star rating 4. Good Star rating 5. Excellent Your review* Review guidelines e.g. This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases! Minimum 50 characters (50 remaining) Add a title* e.g. We love our membership and use it all the time. Please enter a title. Would you recommend this membership to a friend?* Yes No Please make a selection. Create a display name* JosephP Must be 4 to 25 characters. Please don't use spaces, special characters or emojis. Terms & Conditions Disclaimers 1. Reviewers receive specified promotional value for published reviews, including entry into drawings. Please allow up to 20 days to receive promotional certificate. My Best Buy members submitting reviews are subject to My Best Buy Program Terms. Limited time offer. Incentive value varies. Subject to change without notice. Some limitations apply. Best Buy may withdraw offer prior to expiration. 2. We will email you to notify you that your review had been posted or if someone replies to your review. Submit Review

I’ve been using Best Buy Totaltech™ Yearly Subscription and honestly, it’s become one of my favorite tech investments. From the moment I joined, I noticed the peace of mind it gives — especially with 24/7 Geek Squad® tech support for every device in my home, even the ones I didn’t buy at Best Buy. That level of access, day or night, has saved me time and frustration more than once.  One of my favorite perks is the extended product protection. With up to 24 months of coverage on most new purchases, I don’t have to stress about accidental damage or components failing right after the manufacturer warranty ends.  The free delivery and standard installation services have also made setting up big purchases like TVs and smart home gear way easier — no extra fees or hassles.  Beyond the support and protection, I also really appreciate the exclusive member pricing, free 2-day shipping, and longer return window. That combo has helped me save money and time on everything from small gadgets to major electronics.  Sure, it’s an annual membership, but the value shows up whenever something goes wrong or I need help figuring out a tech headache. Lots of members say it pays for itself quickly, especially if you buy tech often or care about having reliable support and protection.  For me, Totaltech isn’t just a subscription — it’s peace of mind for all my tech.

I have Used Best Buy total for 2yrs so far and have built 5PCs for friends and family with Geek Squads help. A single diagnosis of an issue is $150 so this membership pays for itself the 1st time you need something looked at. I will continue using it but the mileage will vary from person to person. If you are like me and know you will upgrade things from time to time then you will save lots of money over the years. I have saved over $2,000 so far but I build and upgrade PCs for my family. PC gaming is not getting any cheaper so decide if you want to risk working on it yourself or getting help. I am not ashamed to say I suck at diagnosing PC issues so I get more out of this regardless. Besides building PCs, Best Buy Total deals are pretty awesome and I usually wait for a deal before buying something.

I am a BIG fan of My Best Buy Total! I've had it from the very beginning and think it is worth every penny. I use my computer extensively for work and volunteering. Having access to Geek Squad by phone 24/7 is great! Whether I called with a problem in the afternoon or evening or 3:00 in the morning, a Geek Squad representative was there to help correct my problem and some of the calls lasted over an hour. They also taught me features about my computer. Just as important, I've always received outstanding customer service and treatment when I've gone to a Best Buy store for a Geek Squad appointment or to shop. Best of all, when I bought my newest computer at Best Buy, I didn't have to purchase a protection plan because it's already covered under my Best Buy Total membership. Like I said, it's worth every penny!

I recently signed up for Best Buy Total and it has honestly been one of the best decisions I’ve made for my tech purchases. The protection plans alone make it worth it. Knowing my electronics are covered without having to buy separate warranties every time gives me real peace of mind. The Geek Squad service has been fast and helpful whenever I’ve had questions. Scheduling support is easy, and the staff is knowledgeable and friendly. I also love getting exclusive member pricing and special deals throughout the year — it definitely adds up. If you buy electronics regularly, Best Buy Total is absolutely worth it. It saves money, protects your purchases, and makes tech ownership stress-free. Highly recommend!

I really have to highlight a number of individuals who helped me during my purchase experience. I initially came in just to address a problem with a hard-drive at GeekSquad. But, due to the seriousness of issue, I had to visit a few different departments to get everything I would need. I want to first give a huge shoutout to Erika at the GeekSquad desk. She could not have been more lovely to deal with. I was facing some rather large expenses because my poor hard-drive had a critical malfunction and needed to be sent away. She took ample time explain the whole process and made sure I understood what my options would be. She was friendly, informative, and patient. With her help, I felt I was making the best decision to address my needs. Brian is the next gentleman who helped me. I needed an external hard drive to transfer data from my damaged drive. I later found out he came over from a different department just to help me because he saw I was alone. There were different models available but her really helped me zone in a great product for the best price. I never felt like he was trying to upsell me and I felt great about the product he picked out for me - it was exactly what I needed. Brian then pointed me to Cloudy to help me find a keyboard for a Samsung tablet. I was unfamiliar with these products since it was really for my dad. He really helped me find something that would hopefully suit my dad's preferences. He was clearly knowledgeable and reassured me that it was simple enough to buy products, try them out, and if they don't quite fit your needs, the return policy was generous enough to give me opportunities to find something else. Next was Jey in the laptops section. I was facing the prospect of having to retire my 15yr old monster Alienware because it cooked 2 hard-drives. I hadn't purchased a computer in so long, I wasn't quite sure where to begin. I explained my situation and what kind of workload I typically do. Jey pointed me to 2 laptops he was confident would meet my needs and was within my budget. I was so thrilled by each computer and the price-points, I actually wound up purchasing both. Jey was spot on - they are exactly what I wanted. Andrew was the closer for my experience. He handled my purchases for the day. This is where everything really came together. He offered some great advice as far as additional options for products. He showed me the current generation of Alienware laptops and I was suddenly on the edge of making a completely different purchase but he assured me there was no pressure. He told me the laptops I was buying were more than enough to handle my work and their formfactor was a bit more comfortable. He then explained BestBuy's My Total Membership and how I might benefit considering my situation. After considering everything I had gone through; the repairs for my hard-drive, the money I might save on the backend, and the product protection for everything was buying, this was a really smart idea. My Total has saved me money and given me peace of mind. And one day, I will return to buy another Alienware. Honorable mention to Liam. Although he didn't directly help me, I saw him deal with an unruly customer. Liam maintained composure and handled the situation with grace and professionalism. Lastly, as I was leaving, I happened to meet Travis - the store manager. He was all smiles and offered a genuine sense that he cared about my experience at the store. I can't emphasize enough how much I enjoyed my experience at this location and with these people. I was facing some serious trouble and big expenses. But I got the most value for my money and the service felt sincerely personal. I'm a customer for life.

I signed up for the My Best Buy Total membership because my old Dell laptop suddenly started acting up, and I needed help fast. The Geek Squad team checked it out, explained what was going on, and recommended replacing a couple of parts. The repair is still in progress, but the whole process has been way smoother than I expected. What I really like about the membership is how much it covers without making things complicated. I didn’t have to guess what was included or worry about surprise costs. Every time I’ve checked in, the staff has been patient, clear, and genuinely helpful. It feels like they actually want to fix the problem instead of rushing me through it. Even though I originally joined just to get my laptop repaired, I’m realizing the membership is useful for pretty much all the tech in my home. The support, the discounts, and the peace of mind make it feel worth it. So far, it’s been a solid experience and I’m glad I signed up.

Just about everywhere we shop these days we are offered or asked to purchase some type of membership plan. We are inundated with email offers, offers via text. Then you look at the specifics of these memberships only to find that they offer things you used to get free of charge. Best Buys membership was/is the exception. The Best Buy membership truly goes above & beyond what we are used to getting offered with other retailers. I'm not one bit surprised though. Best Buy has always given above & beyond expected customer service. That is only 1 of the many reasons I've been a loyal Best Buy customer for well over 20 years & will continue to be for years to come.

I absolutely love knowing that all of my electronics, and purchases are protected. I love that I know that if I have a problem with anything that the Best Buy “My Best Buy Total Membership,” will have me covered without any problems. This is why I always trust Best Buy, and their customer service, and why I continue to purchase all my major products from them. Over the years I’ve had to rely on my Best Buy membership, and never had any issues whatsoever, and if the GeekSquad couldn’t figure out or fix my issue, they replaced it without having to jump through hoops. Thank you Best Buy, you will always have my support!

I’ve owned an HP laptop that had to be replaced twice over the span of two years, and I want to be clear — this review isn’t really about the computer itself. It’s about Best Buy’s membership and Geek Squad service, which have been absolutely outstanding. Both times my laptop was heavily damaged.I brought it in expecting a long, stressful process. Instead, the Geek Squad team was professional, patient, knowledgeable, and incredibly kind. They took the time to evaluate the issue, explained everything clearly, and when the laptop couldn’t be fixed, they replaced it without any hassle or unnecessary questions. The membership coverage is worth every penny. Knowing that my device was protected gave me complete peace of mind, and Best Buy truly stood behind what their plan promises. The entire process was smooth, respectful, and stress-free both times. There is honestly no downside to the membership in my experience. It has been one of the best decisions I’ve made, and it saved me from having to replace an expensive computer on my own — twice. I highly recommend Best Buy’s membership and Geek Squad services to anyone who wants reliable protection and excellent customer care.

I have to be honest -- this membership had to have been developed with me in mind! I am not one who does many intricate activities on my computer. Sometimes when I am on my computer, I will click on an area to find out what it does or just try to set up a new (to me) "arrangement" to try out on my computer. That is, usually, when I find that I shouldn't have done that because something on the computer stops functioning or I can't access certain areas of my technology. Having faith in myself as being able to "figure things out" or search and find a site on the computer that will guide me to getting out of my predicament, I proceed. Then, a snowball effect takes place and I can no longer access or change anything on the computer and it just doesn't work. This is where my membership in the Best Buy Total Membership is the greatest. I go in to consult an agent who can deal with any issue I may have created and fix it! If I just went in or made an appointment to get help, it would be something that would take more than the allotted twenty minutes to take care of or I need to be taught how to do some things which are not covered by a short or one time visit. If I did just sign up to have a random lesson, I would have to pay for that referral - which may turn out to be a cost more than my one year membership. Therefore, I am ahead, have competence in the help and/or teaching done, have confidence that I will leave really knowing what to do (or not do), and with a fixed computer if such is needed. And, my membership covers everything! This is one place worth it to have a membership!

When buying tech you always have a chance of a product being defective or not working as advertised total tech eliminates both of these issues. It gives you 60 day to return the product and pass that it cover fixes or a full credit that can be used for something else this is a life cheat code I recently purchased a headset and to times in a row it was defective i ve returned it twice and use the credit for a more expensive and better quality headset if I would have done that with a different store or website after 30 days i would have been on my own and would have had to chase down the manufacturer which is a real hassle buying total tech is a must and did I mention you also get exclusive discount on products over the time I have had total tech I have saved thousands.

The replacement and warranty benefits alone have more than paid for the membership. Being able to quickly replace or repair items without hassle has saved me both time and stress, especially with electronics that get heavy use. What really stands out is the money saved over time. Between extended warranties, protection plans, and member pricing, the savings add up fast—way more than the cost of the membership itself. Instead of worrying about unexpected repair or replacement costs, it feels like a safety net that just works. Overall, the Best Buy membership is absolutely worth it if you buy tech with any regularity. It’s practical, cost-effective, and has already proven its value when it mattered most.