Customer Ratings & Reviews

I purchased the membership when I brought my laptop in when I was having a problem with it. Fortunately, I have not had to use this membership for any further problem since. However, I do like the peace of mind knowing that I will have ready access to knowledgeable people if/when I do.

I love this membership and glad that i rejoined it. Ihad been a member of the Geek Squad for years but allowed it to lapse. When I had an issue with my computer, I went out and bought another one only to find they were not as good as the one I had. I went to BestBuy, rejoined geek squad and it was the best decision I made! They are attentive, caring, listen to you when you describe the issue, and handle it with immedicay. My computer is fine, didn't need a new one...all it needed was tender loving care. If you're not a Geek Squad member do so ASAP and save yourself issues moving forward. They are there for you!

Being a Best Buy member adds real value by offering exclusive savings, extended protection, and convenient support that simplify technology purchases. The combination of member-only pricing, warranty benefits, and flexible return options provides peace of mind and long-term savings, making the membership a smart and practical investment.

I would say that the membership is definitely worth it if you are a student or on a budget with regard to your technology. My laptop has extreme sentimental value and it got water spilled on it at work, the folks at GeekSquad were able to save it and get it sent off for repairs. The membership was cheaper than my computer repairs would have been outright, so I went ahead and signed up, and I’ve been able to make great use of the benefits of having it ever since! My new headphones are now protected as well!

I signed up for the My Best Buy Total™ yearly membership, and it’s definitely been worth it. The tech support and protection coverage make things so much easier — I don’t have to stress about repairs or issues with my devices. The included antivirus and 24/7 support are nice bonuses, too. I’ve already used it for setup help and a quick troubleshooting question, and both times the service was fast and super helpful. If you buy electronics regularly or just want some extra protection for your gear, this membership pays for itself. Highly recommend for anyone who shops at Best Buy often or wants solid tech coverage.

The My Best Buy Total™️ membership has been worth it for peace of mind alone. The extended protection, tech support, and member perks make a noticeable difference, especially when purchasing Apple products. I appreciate having one place to go for help, repairs, and coverage without extra hassle. It’s a solid value if you shop at Best Buy regularly or like knowing your tech is protected long-term.

The membership is a great value. I can take my computer in for check ups anytime without cost. I appreciate the great service and support given. Plus I like the variety of products available. Staff have never steered me wrong. I told a friend about it and they signed up for a membership.

This membership was one of the best decisions I have made. Any device I have issues with I just take it in and they explain what is wrong, fix it and if anything needs replaced they call and tell me and I say yeah or nay. I love it. The staff is always so nice, they never make me feel like I am clueless which I am when it comes to all the new technology!

My Best Buy Total membership provides me with the ultimate peace of mind and I am a huge worried person about breaks. This plan includes AppleCare Plus, and 24/7 tech support. With this you also get exclusive prices, and free 2-day shipping. I have also gotten exclusive access to sales unavailable to others for great products, 60-day return on most products. They also offer dedicated member support. All for only $179.99yr.

My Best Buy Total membership has been completely worth it. The extended protection, tech support, and member-exclusive pricing have saved me both time and money. I love the convenience of having help available whenever I need it, and the peace of mind alone makes the membership valuable.

Membership is pricey but worth it. Geek squad answers all my questions, big or small, thats appreciated. Sales representative was knowledgeable about the membership but not the credit card. Overall I would recommend this store, staff and credit card to my friends and family.

I'm somewhat computer illiterate so this is fantastic for me. My first contact was for a data transfer from old PC to new Lenovo Yoga. Upon pickup I worked w Becca in Billings MT store and she is an absolute rockstar. I plan to visit again at the end of January and when I return in Feb.

Best Buy have great customer service/support. I recently purchased a laptop with the help of a knowledgeable sales person. A staff from different departments searched for a computer mouse and was successful finding it. Best Buy went above and beyond. I want to say Thank you to the staff that participated. And thank you Best Buy for making my recent visit successful and enjoyable.

The My Best Buy Total membership has been a great investment for me. The exclusive member pricing has saved me money on multiple purchases, and having 24/7 Geek Squad support gives me real peace of mind. I also like knowing that my devices are protected without any hassle. The benefits feel worth it every month, and the customer service has always been helpful and quick to respond. Overall, it’s convenient, reliable, and definitely adds value to my shopping experience.

I didn't know this service existed. Took my laptop in for the Geek Squad to figure out why I had no sound. The service person explained the benefits of having the Service Membership, and it seemed a perfect fit for my needs. By the way. The person at the service desk was wonderful. She was very busy with customers, but kept her cool under pressure and seemed to satisfy everyone's needs. I was very happy with my first interaction with Best Buy

Been great! Multiple laptop problems fixed and my electronic and computer items have 2 year warrantees. Found some great prices on electronic gear. Got a Best Buy brand Apple Pencil for a lot cheaper than the manufacturer brand and it works great, easier charging, and simple on/off.

Used the membership initially to have data transferred from an old to a new laptop. Used their services again shortly after the purchase to address in issue with turning on the laptop. The team members I dealt with the the purchase and service were uniformly well qualified and interested in quickly solving problems.

Best Buy Total Membership gives you peace of mind for all your purchases, particularly for my top end HP laptop that I need dependable. The technological support by the Geek Squad is incredible and very friendly. They never give up. I had an IPad that started acting up, I tried to fix it from information on the web, then took it to the Best Buy Geek Squad who tried different things. Then I know for certain it was time to buy a new one for a competitive price. I hate to spend money unnecessarily. Best Buy gave me the confidence to get new one.

Deagun and Leon, (Geek Squad members who personally helped us before we even bought My Best Buy Total) are outstanding representatives of Best Buy. They are both very knowledgeable and super helpful. Deagun helped us choose our HP OmniStudio, and told us about the benefits of My Best Buy Total. We are super happy we bought this protection as it gives us peace of mind, the advice and discounts more than cover the purchase price. The Geek Squad at the Rosedale location is amazing! Highly Recommend!

Best Buy is always my go-to store for electronics. The staff is knowledgeable, helpful, and patient when answering questions. The store is well organized, and it’s easy to find what you need. Checkout was smooth, and I’m very satisfied with the quality of the product I purchased. I would definitely recommend Best Buy to anyone looking for reliable electronics and good customer service.