Customer Ratings & Reviews

While I didn't initially sign up for Total, it's a reality that technology break and needs repair. This can be an expensive consequence, and it is fortunate to have a membership that covers these costs. I ended up spending hundreds less than I would have otherwise just by signing up! The service was great, the Geek Squad was helpful, and my laptop is working better than ever! While I haven't yet had a chance to sample all the membership perks yet, I still recommend this service to anyone who has electronics they need to keep in working order.

This membership helped me take care of a number of computer issues for quite a bit less than if I had had to pay for the individual services and it gives me the peace of mind I need in case I have other issues. I have to take care of the family devices, so having this service is a big deal.

I had computer problems and took it to Geek Squard. The cost to fix my computer was going to be $100. The sales associate explained Total Membership. So glad i purchased it had to take another computer in to be worked on and the Membership took care of the cost.

I love the fact we got the 179.99 package. It feels wonderful to go into the geek squad and they solve the problem immediately. We are very happy when we go into the store cause everyone is so very friendly and supportive and knowledgeable. All the employees are expert in the whole store. We love everything we bought at Best Buy and it’s top quality and we love the wide selection of everythin* they carry.

The overall experience would have been five stars if the sales rep had not misspelled my name on the account. It shows as Rod and my name is Rob. In any case Molly from the Geek Squad was excellent and deserves a five for her efforts and explanation of the new desktop. If you could change my name to Rob Svendsen that would be great!

I like the ease of contacting Best Buy and letting them handle the logistics and answer all my questions. Free delivery and installation is also a huge plus. If I need a repair they handle the appointment setting and the cost is covered! Easy and way less stressful than having to do it all myself.

What really makes it special is the peace of mind. The extended returns and extra protection options make me feel confident whenever I buy something, whether it’s a big purchase like a laptop or something small for the house. The customer service has always treated me with care, and I truly feel appreciated as a member.

They took very care of me as though I was in a wheelchair. They treated me very respectful and helped me and answered all my questions and help me decide to buy a new tablet which I love. The sales guy Mario was very helpful. He met me get everything I needed for my tablet, and he also helped with me with my phone which needed a new screen protector.

The Best Buy Total membership is absolutely worth every penny you pay for it. It is very reassuring to know that the Geek Squad is just a call away when I need help and I have called them. I've had this membership since buying a Dell desktop computer in 2014! SOooooooo valuable!

I love this membership. The value is great for the help we have had for our computers and phones. We get check-ups a couple times of years and the Geek Squad is able to help clean up our devices and gives us recommendations without pressure. I would purchase the protection plan for ease of mind. I am always skeptical of purchasing such plans, however this plan has been a benefit for us as we have purchased it three years now. I highly recommend it, even if you are well versed with the ins and outs of electronics.

This membership is a money saver! Instead of having to purchase insurances for your items like phones and cameras it allows you to only pay the membership price and all of your devoces bought with them automatically covered with the membership. In total i have my smasung s25 plus, galaxy watch, two ring cameras, and a battery. Money saver and great perks!

I am not very tech savvy, so it is a great relief to call the Best Buy Total Geek Squad to assist with my tech. You also get perks on purchases & and warranty with product for 2 years. I have been a Total member since 2018 & they have helped me out a lot.

So far I have found Total Membership a great deal. I have several PCs that needed work. The Geek Squad was of great help. I wish I lived closer or that Best Buy would move to Quarryville or Oxford. I'd use their service more often. I appreciate the service.

I had a laptop failure and originally did not think of going to Best Buy. I contacted a local computer store and it was going to take a week before they'd even look at my PC. I am so glad I remember Best Buy. They got me in and running quickly. They were very professional and took a look while I was there to see if it was something they could handle quickly. I ended up having to leave my PC and within a few days it was fixed. I ended up having another issue a few months later - my drive failed - and so I went back again. They again did a nice job. I really like that they schedule appointments and can accept walk-ins. I never had to wait very long for assistance. I highly recommend this service!!! They make a frustrating event less painful!!

The truth is, many people will think that the membership isn't necessary, but it all depends on what kind of person you are and how much you like technology. If you're a tech enthusiast, I recommend buying this membership because you'll save thousands of dollars, I guarantee it.

The inclusion Apple care is one of my favorite parts of this subscription along side the discounts I receive through out the year. I feel much more confident in the safety of my Apple devices without having to pay for a separate care plan for each device.

I thought having the membership would prevent me from having to run to the store every time there was an issue. But the first time I called the response was bring your computer in to the store. So we’ll see how it goes from here on out.

This membership paid for itself. I purchased a couple of high-dollar items and was informed that if they went on sale within 60 days, because I purchased the membership, I could come back and be price-matched and refunded the difference, so I would essentially get the sale price. Within about 4 weeks, they were both on sale and I got the refund. Definitely worth it for the money it saved me.

I purchased our membership in early October and have used it, gratefully and successfully, many times already. We are in our late 70s, purchased a new computer etc and while somewhat computer saavy, Geek Squad's assistance, patience and expertise getting us set up and running took the stress right out of it! Its a relief and comfort to know they are but a phone call or store visit away.

Professional & Balanced Review “I’ve been really happy with my My Best Buy Total™ membership credit card so far. The rewards add up quickly, especially on electronics and appliances, and the exclusive offers and financing options make big purchases much easier to manage. The customer service has also been reliable and easy to reach whenever I’ve had questions. Overall, it’s a great card for anyone who shops at Best Buy often and wants to save while earning perks