Customer Ratings & Reviews

After a few years of using the Insignia Fire TV, I feel like this is a nice upgrade. I don't really like the platform that was built with the Fire TV. This Roku TV is easier to use and the sound quality is way better than the Fire TV. Another thing I don't like about Fire TV is the limited storage that Amazon have on the TV. They only include 4GB and if you used up the available space then you will have to use an external storage device or delete some apps to make room for new apps.

I’ve had an absolutely fantastic experience with my Best Buy Total™ membership — it’s hands-down one of the best tech investments I’ve made! From the moment I signed up, every purchase has felt effortless and elevated. The exclusive member pricing has already saved me a great deal on premium tech (including my new ASUS ProArt laptop, which I love), and the free shipping and extended return windows make the entire buying process stress-free. But what truly sets this membership apart is the exceptional customer service. Every time I’ve had a question or needed support, the Best Buy team has been incredibly helpful, knowledgeable, and patient — no matter how small the issue. They make you feel like a valued customer, not just another transaction. And the Geek Squad? Absolute lifesavers. Whether it’s setup, troubleshooting, or just tech advice, they’ve been responsive, reliable, and genuinely eager to help. Knowing I have that kind of expert support on standby gives me so much peace of mind, especially when investing in high-performance equipment for creative work. If you’re someone who values top-tier tech, great service, and peace of mind, the Best Buy Total™ membership is 100% worth it. Highly recommended!

I don't like that. They charge much on the extended warranty prices and don't offer you extended Geek Squad much anymore. I also had to wait so long for Geek Squad appointments. They are so far backlogged and don't have enough help. I think online consumers and shoppers are killing their store. Business online is still cool, but a lot of the stores and departments are shutting down. Hopefully, they're not on their way out

OK, why do we need this? You do! I need this membership 1x, 2x, 3x a year - when I least expect to need it for my iPhone, or my Mac(s) or the Lenovo Yoga I bought for fun. I seem to always need help on something, especially when I am recycling stuff, or want to give my old PC to my nephew and want to make sure it is Clean. Just remember to make an appointment ahead of time on the BestBuy app.

I’ve been using Best Buy Total Membership, and I can confidently say it’s one of the best decisions I’ve made for my tech purchases. The benefits are genuinely worth it. I love the 24/7 tech support, which has saved me multiple times with quick and professional help. The extended warranty and accidental damage protection give me peace of mind, especially when buying expensive devices like laptops and phones. Highly recommend the Total Membership if you want better protection, convenience, and great value for your tech purchases!

I absolutely love the My Best Buy Total membership and have been a loyal customer for over five years! This membership is the single best investment for a household full of technology. From the moment you purchase a new device, you get automatic protection (including AppleCare+) and 24/7 tech support. The exclusive member-only prices and extended 60-day return window are just the icing on the cake. If you buy more than one or two expensive items a year, this membership pays for itself quickly. Highly recommend!

membership has great value, especially if you are repairing multiple electronics. i only had to diagnose my computer and have work done on it, and while they weren't able to save it; the membership helped me get a new computer and will cover any issues i have with additional electronics the rest of the year

This membership has been totally worth it for me. The member pricing alone saves money over time, and having access to support when I need it is a big plus. I like the peace of mind that comes with added protection and benefits, especially on bigger purchases. Overall, it’s convenient, reliable, and something I actually use. I’d definitely recommend it to anyone who shops here regularly.

If you are in your 70's like me, and don't have the slightest on what to do on your computer, I highly recommend buying the Geek Squad warranty. Why? because you don't have to go to the Best Buy with issues or questions. Just dial the Geek Squad and ask for Remote Help. They will take over your computer and take care of whatever issues or questions you might have. And you can call then 24/7 as many times as you need. without leaving your home. Also get the Web Root virus protection. The Geeks will help downloaded for you and you will have a peace of mind that your computer will be virus free

Based on what it would have cost to clean out my husband's laptop after my email had been hacked, the membership fee was reasonable. What made it a bargain, was since it covered any and all household computers, I also had them completely clear everything out of my laptop which had been languishing unused for months because it had been locked down by Bitlocker, and I was still looking for the recovery key. Now I have the use of my computer again.

I like the membership I have with Best Buy because I get to know all the deals before they happen and it’s really great for me now that it’s Christmas time because now I can find things more easily. I also love the convenience of the store, not being far from my home and they’re a great computer personnel. They help me with computer questions and things so that nature, and when it comes to me buying a computer they were very helpful and the computer I bought recently fit me like a glove.

Being a Best Buy total member comes with a lot of perks. I purchase a lot of items from Best Buy for that purpose alone because I am paying for a service. I do wish the cost was a little less pricey, but it still protects me for 2 years on all the products that I purchase. and I have used the geek squad a few times so that’s been great.

My member definitely came in on top when it came to help with my computer, and especially taking it to Geek Squad. My desktop pretty much wasn't starting, and i was oblivious to the issues. Geek Squad helped me figure the issues out and offered to help me fix it, I only turned away because my own funding, but i am definitely coming back to them when I have technical issues in the future. 10/10, worth the purchase.

This is such a great deal for anybody who needs assistance with their computer. It covers any computer in your household and they guys at Geek Squad are very knowledgeable and fast. I have had a membership for several years now and I highly recommend one for everybody who is not a computer technician.

I have been shopping at Best Buy for over 20years now. I love that I have the option for a membership. I have had appliance warranties with them and I’ll tell you they are the easiest company to use a warranty. They give you the full price for the item you bought and the process is seamless. I love me some Best Buy Shopping time.

When I purchased this I said maybe just for 1 year. But I have used the membership for a new laptop that decided to have issues. I was thankful that I could go to the Geek Squad at Best Buy and get it fixed I think better than brand new! Glad it covers all my Best Buy purchases better than expected

Probably the best money I spent that day. Membership came with services of the Geek Squad tech support team, who handled the new computer setup, data transfer from my old machine, and Microsoft software load - and did an excellent job. They were friendly and helpful. One footnote: the store's phone system was terrible! Basically, I could communicate with the store by phone; I was repeatedly transferred to a corporate phone system. One of the Geek Squad left me a phone message to call him back; the store phone system would not put through my call!

Signed up for the My Best Buy Total membership thinking I’d maybe use it once or twice, turns out, I use it constantly. The free shipping, extended warranties, and tech support alone make it worth it. I’ve already saved more than the membership cost just on repairs and discounts. The protection plan coverage is great peace of mind for big purchases like TVs, laptops, and controllers (especially in a gaming house like mine). Plus, being able to get priority service and same-day delivery on some items is a huge bonus. If you shop at Best Buy even a few times a year, this membership basically pays for itself. Zero regrets.

I can’t recommend the Total Tech Membership enough! It’s easily one of the best investments I’ve made. The peace of mind alone is worth every penny, knowing I can call or schedule help whenever I need it for any tech issue big or small. The service is fast, friendly, and professional every single time. Whether it’s setting up a new TV, troubleshooting Wi-Fi, or getting expert advice before buying new tech, they handle it all. Plus, the discounts on repairs and exclusive member perks more than pay for the membership cost. If you use technology at home even a little bit, this is absolutely worth it. Total Tech makes life so much easier!

I am greatful for the amazing geek squad support. The telephone option is very convenient and I usually do not need to seek in-store help. Your sales associates, as well as the geek squad understand the needs of individuals who came late to computer and cell phone age. Sometimes seniors age 75+ need extra guidance. The guidance is always delivered with kindness and patience.