Customer Ratings & Reviews

I got hacked and took my computers to Best buy. I had their normal support but switched to total tech because of not wanting to pay for back up service that costs $99.00. After 6 days and switching computers for them to go through I was back online. If I had gone someplace else I would have paid 2-3 times the price. The staff were great and explained things well.

The total tech support package provided real savings on the installation of my home theatre equipment, including a onsite consultation to support installation. Additional savings on computer support and included installation of screen protectors on smart phone and tablets.

I recommend tech support on the in home service alone. The tech reps that come out to install your equipment are knowledgeable, thorough and go above and beyond. I used the phone support and they are just as helpful. I would not be without TOTAL tech support again. I am not a techie and leaving it to the experts is worth it.

I highly recommend having this. Everything purchased from Best Buy comes with up to 24 months of product protection as long as you have an active Totaltech membership. AppleCare+ is free for up to 24 months with active TotalTech Membership.

This plan has paid for itself over and over again - my third renewal. I have all of my computers and T.V.'s on it. When one of the computers quit working, we took it in, they called us the next day and said come in and pick up your new computer, because yours could not be fixed. No hassle - No money......!!!!

As many electronics as we buy from Best buy we have to have tech support. We use it for our computers, our phones, our home theater room and all electronics in our home. Great service with knowledgeable geek squad employees. They've saved us many times in regards to all the aforementioned products.

Since all of our electronics are from Best Buy, it only seems logical to purchase "Total Tech Support". However, I'm grateful that I've only needed them once during the Covid, because the wait for help is just too long. I resolved the problem on my own and a new problem I'm living with until desperate or the Covid is gone.

Since we are not very tech savvy, this has been a blessing for us. When we have needed tech support, our techs have been helpful, patient and very knowledgable. We will be using them to set up our sound system in our family room when the quarantine is lifted. I trust the Geek Squad with all my electronic investments.

I used the service both in the store for my laptop and tablet and at home on my desk computer. They were very helpful each time answered all my questions. They did not rush through the process which was greatly appreciated, It let me watch how to do certain functions of my new devices.

Total Tech Support is a product everyone should have especially if you have laptops, PCs or tablets. Althought the support is for any and all electronics, even those not purchased at Best Buy, I love the support I get for my Pc and laptop. This service is highly recommended

Auto specialist at Best Buy helped me pick and choose all the various components for my new car sound system because I knew very little about the different options for what I was interested in. The overall price was far more reasonable than quotes I had received from a number of car audio shops in the area, and the installation was quick and convenient.

This, by far is the best purchase I’ve ever made from Best Buy, I won’t buy electronics, computers or anything else, that may need repairs, from any place other than Best Buy, because their tech service, can’t be matched. Their employees are very knowledgeable, professional, patient, and friendly.

Very helpful and professional of the work that was put in my 2003 Cadillac Escalade and my daughters car for the price back then it was worth it for a year . And then the covict 19 hit and everything went wrong, Bad,and devastating for American lives . God Bless American

I used the total tech support on several different occasions sonI feel the I definitely got my monies worth. I believe that I used it on both of my daughter’s laptops that had viruses and also used it for my Son’s laptop that had issues. I would recommend Total Tech Support yo other people.

Best Buy Geek support is the best. I enjoyed the one on one sessions from the Geek squad and know they are just a phone call away. I purchased a one year support program but, Intend to renew when eligible. This type of tech support is important when you are a new computer user.

This plan has many services, but I'm going to use mine to help me set up my smart home devices. The special install prices alone will pay for the plan, but I also got a great discount on my mobile protection plan as well. It's nice having people in town be able to physically help you with tech issues.

Really surprised at what you get. I went in to have a hard drive replaced on a laptop. Bought the plan and the repair of that laptop and any other computers in our household are covered! I only paid for a new hard drive. Computer was repaired within a week (be sure to make an appointment to drop it off).

it costs kind of a lot but its great because if y have any problems with ANY devices they will fix it. I built a pc by myself and didn't even get the parts from best buy but I was having a couple issues with it. It wouldn't turn on. GeekSquaf told me what was wrong with it and fixed it for me. THANKS!

the new computer i bought from Best Buy, not to happy with the sound its low ? I SPENT OVER 1500,00 DOLLARS FOR IT!!!! NOT HAPPY WITH YOUR HAVING TO SET UP APPOINTMENTS. NOW WE CAN'T EVEN DRIVE IN. UNHAPPY BUT I KNOW WHY ITS LIKE THAT NOW. NWO ON ITS WAY. I PRAY TRUMP STOP THEM FROM TAKEN OVER AMERICA.

Taylor and his CO worker took the very best care of me I purchase everything that I needed nothing more today I am picking up my car I am super excited to hear it and see it you guys are the best thank you so much you made the whole thing painless and super easy