Customer Ratings & Reviews

Didn’t realize there was total tech support. So worth the upgrade. Plus get savings on other protection and services. No more wasting time and going crazy trying to figure things out. So many ways to get help even without leaving home. Highly recommend

You always think why would I need tech support... Do it, make the purchase... from the help they provide in the store with setting everything up so you can simply remove from the box, plug it in and turn it on, to the help you receive on the back end... Worth every penny!

Since February I've been pleased with Best Buy Total Tech Support powered by Geek Squad. They truly do help when you need it , no matter whether you purchase a product or are just seeking advice.

I needed to call the second day after picking up my new laptop and I so glad I purchased the total tech support. It was a very good experience and problems solved and he cared to listen and help. These days that’s something rare!

For the whole year that I had it I actually had them fix stuff for me and find data that was lost on my hard drive and a lot more, I only canceled it this year due to budget rearrangement but will definitely get back to it

I'm loving my Total Tech Support! Our household has several laptops and a PC and it's a real comfort to know that whatever needs doing can be done by a quality team at my local Best Buy store! I've utilized their service three times already!

This year, had 2 computers crash, bought 2 they did all all the work setting up and transferring data. Transferred files from 6 old computers to a external harddrive. They helped me with adding multiple monitors, installing software, all covered under subscription.

I am very pleased with total tech support. I had a geek squad agent come to my house because online support had no luck hooking up my printer to new computer. Come to find out, the agent Informed me It has Internally stop responding an no longer working.

They provide Superb Advice, Support, and Suggestions. They Know Computers, Automobile Electronics, and all other Electronics and Appliances Best Buy Offers! They stand behind their Work and Products! Super Value that Saves Time and Gets Complicated Products Fixed!

This was not an option to pass on. Even if you just have it for the first year you have new products. Since the purchase of this product, we've had to call late at night and early in the morning and someone always helps us through our issue. Thankful for this option. Planning to keep.

Total Tech Support from Best Buy is a Total Winner! I've saved so much on my purchases and service calls since I bought it, which at that time had limited reach until about 7-8 months after it was first rolled out.

I have used tech support so many times and each time I feel important! These employees go out of their way to give you information you can understand. They are highly Technical and will speak in the understanding of the customer.

When it comes to the use of my computer I would be a basket case without the help of the Geek Squad. Total Tech support is so worth the price for a non geek like me. They have helped me more times then I can count and they are very patient.

When i came into store for my TTS appointment, the tech person was very patient and helpful. Gave me materials about the service, including a report on what he did for me that day. He placed all my paperwork in a folder for future reference and safekeeping. I appreciate the material and the service.

I was paying almost 300$ per month for an IT person for backup, etc and I paid less than that for the membership...I got the ORBI units to improve my WiFi and JT came out and set everything up and it works so much better than before and I no longer have that monthly bill

After deciding on an entire audio system for my car the installation was gonna be over $700 but because I got the geek yearly plan for 200 they made everything free for installation saved me hundreds And I got a year's worth of computer support as well. Consider getting that

This membership is well worth the money. The online techs are knowledgeable, efficient, and courteous. In addition to their expertise, the benefits of the membership such as the discount on the maintenance plans is icing on the cake.

We do most of our major electronic and home appliance purchases at Best Buy - charge purchases to our account for no interest terms - add Total Tech Support for all the necessary delivery, installation, maintenance and follow-up calls for user support

This was so great to have when I had to install my new aftermarket stereo in two different cars the same year thanks to an accident shortly after having it put in my first car. They also helped with a car alarm. All at no additional cost.

I am so pleased that I purchased the total tech package I am able to contact the geek squad for whatever reason I need help on my computer my laser printer my flood lights etc. etc. I am so pleased for them to be there when I need them thank you so much