Customer Ratings & Reviews

I purchased this plan only to pay for work on my iMac, which would not start up. I waited 3-4 days for my Geek Squad appointment, then checked my mac in at the store. I verified that they did have Apple Certified technicians (she said they all were), and that she could see my description of the problem. Shortly after leaving the Geek Squad counter to shop in the store, the tech found me to let me know that they could not work on my mac after all because Apple does not allow them to open up macs! To make matters worse, since I paid for the membership with my BB card, for the points, I had to call Citibank for a refund (they could not process it in the store), which then can take a full billing cycle to be credited. It's been 12 days, and still no credit to my card. I'll probably have to pay for this useless service to keep from paying interest on my card, and then have a credit to use at Best Buy, which I strongly want to boycott for the foreseeable future.

Was disappointed it didnt cover what the sale person told me it would cover.

Chat support don't really help when you need them. They make struggle alot.

great overall product I would purchase this product again!!!!!!!!!!!!!!!!!!!!!.

great price but unfortunately have not used it yet as they closed geek squad due to corona virus.

At the time I purchased new computer, I also dropped off Samsung tablet 10.2. The tablet which worked erratically was returned to me completely useless. your rep lost the power cord. After speaking to manager ( who could care less)I was given a makeshift power cord. The unit would start to charge then die. I have since discarded same .The unit was purchased from your store 5 years ago for$378. Now I am told you do not have equipment to repair same. Very disappointing. I could only rate this portion of the service as completely dissatisfied On Wed, Oct 10, 2018 at 03:36 PM, Geek Squad Notifications wrote: Your service order is closed. View: Web | Mobile We've closed your service order Hello Thomas, Thank you for choosing Geek Squad! Service Order Number: 00458-307737197 Have a question? Visit the South Setauket Best Buy® store or call 631-737-1632 and select the option for "Geek Squad Services". Terms & Conditions © 2018 Best Buy. All rights reserved. Geek Squad values your privacy. Privacy Policy. California Privacy Rights.

Do not EVER, Ever buy their geek squad services, They sold me this 200.00 policy because the MacBook i had purchased 2 weeks before, due to my son shattering my 2n1 spectrum 360 touchscreen, was going to cost too much to fix so i was told by hp. The MacBook, that i purchased was corrupt and so they didnt have another one similar, so they offered to fix my HP, screen and transfer all the info to the 4 tb hardrive, and reinstall operating system. After 4 attempts, having store management involved, John Woodard, It was never fixed, they wouldnt refund me the 200.00 in Nov of 2019, because Ashley and Terrance, a Geek Squad asst manager, and an assistant wanna be tough guy wouldnt fix it. So i stopped going to the glades rd store if at all possible because of the horrible service, and the fact that i had to wait a year and a half to be able to purchase a new computer

Great for all appliances except Apple products. It doesn’t cover hard ware issues.

It must be really good because I don't even know that I have one.

Well let’s see what this is all about. Don’t like waiting and making appointments.

takes a while to get tehn on the phone. Ive had good experiences and bad ones

For some non tech savvy this is a good value, otherwise it is a very overprices service

Might not renew. Half the time they can't do what I ask or charge extra

Support support support didn’t use it yet but I hope when I do I get support

You need this even if you have a warranty or damage protection because they always have to "test if it is a software issue" first. Without this plan that is costly, especially if you have multiple devices. But what they do not tell you is they DO NOT backup programs only "data". I learned this the expensive and hard way.

Well thankfully so far no need but when in need will be there

In best buy every one was so helpful and kind they made the shopping experience one to remember.

Have. It used as of yet will be crossing my fingers when I really need it

Easy to secure. No hassle. Essential. Worth the investment i think

I never had to use, so I don't know if they are good.