Customer Ratings & Reviews

Chat support helpful. I would refer my friends to purchase.

This plan sounded great at first, but after a full year, I am really disappointed. I only used the service a few times, but I got good advice 1x and bad advice 3x so I do not recommend it. The problems I experienced were:. 1. Whenever I would called, there was a long wait time. 2. When I got a tech, sometimes they knew what they were doing & solved my problem, but an equal # of times, they did not know much & did not solve my problem. For example, I called last week about migrating my Google calendar from my old Samsung S7 to my new Samsung Note 10. I spent 2 hours chatting with 2nd level tech because the 1st level tech quickly knew she could not fix it. After 2+ hrs of time, the 2nd level tech siad the problem must be the Google servers. I knew that wasn't true, went to the Sprint store, and they helped me solve it in 15".

wish I had more free services out of it especially with the cost

Nice good for your computer and secure your info. .

We received this when my son bought his new computer, its was a little helpful

The work was done but they need to show more passion for there jobs

It's what's to be expected. Basic information and pricing of services included.

Service - told service member what was wrong and was never fixed. As a matter of fact, they adjusted it to an older version. After taking it 3 times, I ended up buying another one. They could have told me it was not worth repairing. Paid $100+ for service they did not render!

I need to cancel this purchase. I don't need this.

Purchased in order to get two computers and an hdd recorder repaired after a lightning strike. They refused to look at the hdd recorder and spent 4 days diagnosing the problem with the computers only to report that they were fried and repair was not cost effective.

Purchasing this "service" should come with the disclaimers that purchase implies you agree to untrained/ immature staff abuse starting with : 1) a phone menu tmessage telling you to click on a tab on the web site for services - when you're computer won't turn on!!! 2) being giggled at because of the breaks down 3) be given the run around to an average of 4 agents to whom you will have to give your personal information more than once-- i.e., FOUR times, the last time I tried 4) be made to wait for an indefinite time - my wait time experience had ranged from 30 min. to 9 hrs 9the latter twice in the same 24 hr window!!!) 5) with empty promises you will be callsed by - call never happened! DO NOT BUY THE PLAN IT"S A JOKE IN BAD TASTE!!!

Terrible response and no contact from total tech support. Rip off

Wish I new exactly what this was for or how to use it.

I brought my Dell laptop to Best Buy for a problem I could not fix. Windows would not start unless I rebooted the laptop. I was talked into purchasing a Total Tech Support membership. After the Geek Squad evaluated the laptop, they informed me the issue was the battery. Note, the battery is at 69% capacity and will power the laptop for approximately 8 hours. So, the Geek Squad had my laptop for 5 days, didn't fix the issue, and provided me with the wrong diagnosis. Not satisfied with the service from Best Buy, I looked for and received assistance from Dell's tech support services. The Dell tech representative discovered the issue was not the battery but the BIOS chip. I had to ship my laptop to Dell for service. Next time, I'll simply work with the laptop manufacturer, not Best Buy.

Have not used it , was recommended to by the cashier.

I am not sure of other competition but it seems to be okay for the price.

This was a great buy 3 years ago, absolutely worthless now. If you request a tuneup or assistance that you contracted...there is a 5+ hour wait time. When you login for help, they end the chats and direct you to "Customer Service"

This product will need a raiting when I need to use it

Decided that a protection plan was worth the purchase

This went well. What you’d expect at any large retailer.