Customer Ratings & Reviews

somehow I was charged for this without my knowledge and cancelled when I received "renewal" information via email. RIP OFF

Geek Squad acted they were doing me a favor and didn't want to take time to explain the lap top to me. They to hurry and get me out the door.

You still haven’t fixed our Samsung ice maker. Will never purchase appliances from your business in the future

Had problems with my MacBook. Two sessions with Tech Support never resolved the issue. Went to independent computer store for solution.

Absolutely terrible. Been working at downloading the anti-virus for HOURS - without any luck. The online tech-support was no help either.

About the camera And car radio I pay for installation $200 I made my appointment on December Month and a 1/2 later cancel my appointmen

i was cancel this before expirer i did know why they not cancel the memberships before expirer but they didn't

Ive requested to cancel this since September and until this day I haven't received my refund after calling 4 times.

This is useless...these techs can't help me. It's like they just graduated out of high school. I can fix these issues myself.

Like I said in my last review it’s not worth it. They can do what you can do and always want you to bring it in the store

I have never requested or purchased total tech support. How dare best buy indulge in unethical business practice!!!

Can't get an up date on my repairs, computer, they don't keep you up dated at all, ir you can't reach sny one to ask.

The so called experts know less than I do. I want to cancel my total tech. You can buy, order service but can’t cancel?

It has been a terrible experience with best buy tech support. I’m gonna have to take my laptop back a third time. Same issue

Didn't really want or need this because i payed for install of tv, roku, antenna, laptop and mouse.

I have not heard ONCE from GS agent Zachary. This is the end of the second day of working on upgrading new PC with contents of 2 older PCs.

This plan is not what I need the tech people have not been helpful at all. I feel like the services was not worth the money I paid.

Customer service is so slow. Customer satisfaction not on point. Refund for services that was not completed taking so long.

Poor service, not enough qualified technicians... takes two or more weeks to get an appointment. Will not renew this service.

In store Geek Squad useless. I had to return to the store 4 times. Problems finally resolved by online rep