Customer Ratings & Reviews

With all the plans this one pays for itself xxxxxx

Great protection products and in-store services! So happy that new Apple products are available in store.

I love the plan and everything I can do with the computer I purchases.

The Best Buy support are probably and just the best

Have Had Brandon come and set up the monitor. Very efficient and knowledge.

I like saying on my protection plan. Chat support was really helpful

Very Helpful Good Assistant Nice to have Keep it up

Tech support had been every helpful with all issues.

Thank GOD, I got this clubbed with my total tech support.

Worth it if you are not texh savvy and need assistance for most part. Not worth it if the item doesnt need serving in 1 year time. Please read the service coverage details to make sure it fulfills your requirements

not sure where to start with this review - I bought 3 TV's from Best Buy a year ago when I moved into a new house - I signed up for total tech thinking it would be a good value to get them installed. Exactly a year later (one day before they tried to auto-renew to be exact), I finally got the Frame TV correctly installed. After receiving different recommendations from different people within Best Buy, being bounced from total tech / geek squad to the custom install team, it has been a nightmare. When I bought the TV, nobody bothered to mention that the cable is only 15' long and Best Buy doesn't sell longer ones (must go through Samsung which had a 3-month backorder). Just to reference my latest debacle, I called to schedule appointment only to have them not schedule it. When I rescheduled, they only scheduled it for :15 and then called morning of to tell me it wasn't enough time. When they did come, they came completely unprepared - no ladder, nothing to install the cable - they had to borrow tools, run to the hardware store, and then completely botched the install (at one point asking me for scotch tape to tape a cable to the wall) - they didn't bother to clean up and left finger prints / marks on my TV and walls. I have to say, everyone I dealt with was extremely courteous, professional, and pleasant to talk to, but nobody had the authority or ability to help the situation.

Charged without any agreement or permission. Very sneaky. Had no reason to sign up for this.

I requested to set up my files a certain way to limit OneDrive and will have to return several times to accomplish my goal