Customer Ratings & Reviews

The Tech Support is very knowledgeable and is very helpful thing making sure my programs run smooth and well on my system's. I am glad that I am able to have the opportunity of having security and great performance.

I am very satisfied with the service from the Boynton Beach, FL store. They have kept me very informed every step of the way during a data recovery process I had to have done.

Geeks rock! Been using Total Tech Support for years and they've saved me a lot of frustration and money as i use tech extensively for business & personal.

The total tech support we have through the Geek Squad is great! I had a problem with my iPad, and took it in. They fixed the problem without any additional charge! We are very happy with the service we get.

I got it because I got a computer. For Christmas I ordered an automatic start for my car. Totally forgot about the support! Took $100 off the product because the price reflected the installation!

I highly highly recommend to get geek squad is so worth it they are so helpful Best Buy is like the best place ever!!!! Love the team here! Thank you everyone that helped fix my laptop!

Love having this security. I know just enough to be dangerous when it comes to some of this technology stuff so having them behind me is a real relief and always receive great customer service.

Every experience with tech support membership reminds me of why this purchase was such a great decision. Not only saves me money but also keep me from wasting time being frustrated.

Good to get Total Tech support for recent laptop purchase. Will protect us for some time and make computer use simple. Peace of mind for investing in the new product needed.

With all of the services included, this plan really pays for itself! This Excellent Customer Service Package also gives you the extra 20% discounts on other Geek Squad protection plans that you purchase on the new products.

I get this on everything I buy from best buy and they always take care of me with any issue I may have on anything. Geek Squad has always been able to fix my issue in a timely manner

Purchasing the total tech support was such a great investment. It was such a relief to know when problems arise, I can just call for assistance.

It is so helpful to have help available whenever needed. I had updated my computer and was unable to get my printer to work and I had no clue of how to fix it. Tech Support was very helpful and led me through step by step!!

Knowing that I can bring multiple devices is huge. With 2 college students that travel everywhere with there laptops, it’s a price of mind if something happens and there is always a Best Buy they can take it to.

The Purchase of this item was a life saver and it helps to know you can have expert services without thinking that you are being taken for problems that may go on with your device. I rate this a ten in my book.

This protection plan is comprehensive. I really need to come in to the store and get some help with a few laptop questions. Covid has prevented the ability to do so last year.

TotalTech is a great purchase! I used it 1 time and it paid for itself! I recommend this to everyone. the new Totaltech program Best Buy is a super buy in my opinion.

There are a lot of benefits to the total tech support membership beyond just getting help fixing things. We feel like in the first three months, it paid for itself.

Heard this was outdated and will be discontinued..we were advised to purchase new plan at more money..I will need to see if the new plan is worth it as I had the plan for protection and my ignorance

Worth every penny. They've not only been able to fix the stupid little things that get messed up, but they've also done major repair work on my computers. This service package is worth having.