Customer Ratings & Reviews

The BEST Membership Fee I ever spent. The Geek Squad at Atlantic Ave/Barclays Center in Brooklyn is FANTASTIC and the IT Support Geek Squad team in Kentucky was SUPER as well.

The total tech support we have through the Geek Squad is great! I had a problem with my iPad, and took it in. They fixed the problem without any additional charge! We are very happy with the service we get.

Knowing that I can bring multiple devices is huge. With 2 college students that travel everywhere with there laptops, it’s a price of mind if something happens and there is always a Best Buy they can take it to.

I got it because I got a computer. For Christmas I ordered an automatic start for my car. Totally forgot about the support! Took $100 off the product because the price reflected the installation!

The Purchase of this item was a life saver and it helps to know you can have expert services without thinking that you are being taken for problems that may go on with your device. I rate this a ten in my book.

Love having this security. I know just enough to be dangerous when it comes to some of this technology stuff so having them behind me is a real relief and always receive great customer service.

We purchased Best Buy Total Tech Support Plus....powered by Geek Squad. It was a wise investment as we purchase all of our electronic equipment and products at the Best Buy...

I am very satisfied with the service from the Boynton Beach, FL store. They have kept me very informed every step of the way during a data recovery process I had to have done.

You need to read the small print. I have found that this support is good in most software cases, however for a problem they can't identify the computer has to be sent to another location and then additional costs come in to play.

Total Tech Support is the Best Package Deal on Support, I have ever purchased. I have benefited from Total Tech Support on every purchase I have made and that is several.

I highly highly recommend to get geek squad is so worth it they are so helpful Best Buy is like the best place ever!!!! Love the team here! Thank you everyone that helped fix my laptop!

Great service! It practically already paid for itself, they set our new computer within an hour and were even able to troubleshoot and repair an older laptop I had that died on me. I would recommend this service always.

It might as well be called a bundled service since their are so many kinds of help one gets with Total Tech Support. One does feel like the assistance is expert quality and they follow it with expert service.

Every experience with tech support membership reminds me of why this purchase was such a great decision. Not only saves me money but also keep me from wasting time being frustrated.

Worth every penny. They've not only been able to fix the stupid little things that get messed up, but they've also done major repair work on my computers. This service package is worth having.

I get this on everything I buy from best buy and they always take care of me with any issue I may have on anything. Geek Squad has always been able to fix my issue in a timely manner

Heard this was outdated and will be discontinued..we were advised to purchase new plan at more money..I will need to see if the new plan is worth it as I had the plan for protection and my ignorance

This is basically a very inexpensive plan and the geek squad techs a very competent.... I am very pleased with this purchase and would recommend to family and friends

Good to get Total Tech support for recent laptop purchase. Will protect us for some time and make computer use simple. Peace of mind for investing in the new product needed.

This protection plan is comprehensive. I really need to come in to the store and get some help with a few laptop questions. Covid has prevented the ability to do so last year.