Customer Ratings & Reviews

I think if you shop here a lot you could get a lot of use out of this membership. The 60 day return is a lot more useful than you think. Especially if you’re buying something expensive it really is worth it to have a backup plan. The hassle isn’t worth what you have to deal with if you’re outside the return period.

Great membership value for those that aren't overly technical and have several Phones, Laptops, Computers, and IPads in the home. Had my laptop factory reset with no loss of files and added Webroot to six devices with no service fees at all. Quick turn around and now a month later, everything is running fine and well protected

I was very satisfied with my Total Tech membership. I thought is was a good thing to have when problems arise. Now I am not so sure. I was able to bring my laptop in to the GEEK SQUAD and they would help or fix the problem. Now my new laptop has only a 2 year free service and then there is a monthly charge. The Total membership seem to go up and the services that were included now have to be paid for. On the reccomendation of recommending Total memebership there should be a MAYBE to check off.

At first I was hesitant about the annual cost but thought better of it after considering the benefits or repair/ replacement, the embarrassment of purchasing a high tech item then stopping short of complete coverage beyond the manufactures warranty This program automatically insures all your tech purchases are covered Personally I’m a impulse shopper and a soft touch around the holidays So yes I know without any hesitation if the gifts or purchases don’t function properly I can return them or replace them without additional worry

Gives a person an opportunity to ask questions if they need. Issue I have is the number called, unless you have a direct number to the store, could be from anywhere and sometimes they are very hard to understand. Geek Squad also always wants you to bring in your computer and gear. Don't seem to want to do it over the phone.

Best value on the market of any warranty or service. Started out as a service for my wife’s laptop (she isn’t easy on them). Found out it covered my TV purchase, 2nd laptop and more! AppleCare, no problem, covered! Coverage is cheaper than a single AppleCare coverage, can’t go wrong!!!!

I signed up for My Best Buy Total because I wanted a membership that went beyond just discounts, and it’s been worth it. The plan covers a wide range of benefits, including 24/7 tech support, extended protection for most products, and savings on services like repairs and installations. I also like that it adds peace of mind with security features such as identity protection and antivirus software. The tech support has been especially valuable — whenever I run into setup issues or troubleshooting questions, I can reach out right away and get reliable help. The extended protection plan that comes with the membership is another highlight, since it covers accidental damage and breakdowns past the manufacturer’s warranty. On the downside, the membership is not cheap, and if you’re only buying the occasional gadget, you may not get the full value. But for anyone who shops at Best Buy regularly or relies heavily on tech, the savings and services can quickly outweigh the cost. Overall: A strong all-in-one membership that combines tech support, product protection, and member perks. Best for those who want extra coverage and use Best Buy often.

this membership is really valuable and a great thing to have. It’s helped me so much with my computers and my son computer. He always has to get it checked on because it won’t turn on sometimes and sometimes we get hit by cyber attacks and the computer gets corrupt and they’re there to fix it every time. They’re really nice also and they can let you know what’s going on with the computer and why it did what it did and you can bring it same day most times.

This membership subscription carries a great deal of trust and peace of mind behind it. I trust the knowledge and professionalism of the Geek Squad (based on years of personal experience). I have peace of mind because I know that no matter what the problem is I am covered. The staff at the Best Buy in Brentwood never fail me. You get your laptop fixed, you learn new skills yourself and you have positive interactions with staff…just for the price if membership!

My husband and I bought a new house last year and we needed new appliances. I purchased a refrigerator and a washer/dryer set. The Best Buy rep suggested the membership and explained the price match guarantee, especially since Black Friday would fall in the 60-day time. We were able to quickly and easily get the new sale price difference on all three items. Our particular refrigerator went to an additional sales promotion during the time, and they did the adjustment again. I am now remodeling my kitchen and purchasing more appliances and watching for price differences again.

This Membership has been a really good investment. I bought a Computer and Monitor that worked very well, but he liked his old computer better. A Tech Expert got his old computer to work with Windows 11 so I needed to return the computer and monitor. Thanks to the Membership allowing 60 days for returns, I was able to get me money back. I am hoping to start working on getting a new computer for my Mom who has a very old Compaq Laptop. Thank you for saving me and my Family money this year, E.D. Flood

If you’re someone who buys multiple devices or electronics/appliances in a year, or you own expensive tech items that you want protected — My Best Buy Total is definitely worth it. It gives a nice balance of convenience (shipping, deals), protection (warranty & repair discounts), and support (tech help) that offers real value over time. If, on the other hand, you’re a casual shopper (buying once in a blue moon), then the membership might feel like overkill — in that case, consider buying protection on a per-item basis instead. Overall: 9 / 10 — high cost but high value for the right kind of shopper.

I’m really happy I joined Total Tech. The biggest benefit for me has been the support and convenience—being able to get help quickly without jumping through hoops. I’ve used it for troubleshooting and setup, and the Geek Squad staff were patient, knowledgeable, and respectful in my home. The member deals also helped offset the cost of the plan. Overall it’s been a great experience and I’d recommend it, especially if you’re buying TVs, laptops, appliances, or smart home stuff.

My husband transferred all of our info from our old computer to our new one and it was a mess. Took it to Geek Squad, they could see that our problem was not a simple one so they offered the membership plan and we jumped on it. It was a great decision. It took them a little while to straighten it all out but what it would have cost us across the board with no membership would have been substantial I am sure. Thank God for the membership plan.

My best buy total membership is definitely a great value. we have used it many times with our computers. for initial set up and for figuring out problems with them. When we purchased a high end TV the came in and set it up so that it had everything we needed on it showed us how to use it with streaming services etc.. The service tech are always very professional. They Made sure we understood everything before they left.

Love it, was not a fan of the price at first but i have more than gotten my value out if this, Im going ti be renewing each year. Everything Ive bought comes with 2 year protection, devices can be taken in and worked on wheather i biught from best buy or not PCs can be upgraded/built with parts i bought elsewhere or if i get from there its much quicker and decent deals.

I’ve had an absolutely fantastic experience with my Best Buy Total™ membership — it’s hands-down one of the best tech investments I’ve made! From the moment I signed up, every purchase has felt effortless and elevated. The exclusive member pricing has already saved me a great deal on premium tech (including my new ASUS ProArt laptop, which I love), and the free shipping and extended return windows make the entire buying process stress-free. But what truly sets this membership apart is the exceptional customer service. Every time I’ve had a question or needed support, the Best Buy team has been incredibly helpful, knowledgeable, and patient — no matter how small the issue. They make you feel like a valued customer, not just another transaction. And the Geek Squad? Absolute lifesavers. Whether it’s setup, troubleshooting, or just tech advice, they’ve been responsive, reliable, and genuinely eager to help. Knowing I have that kind of expert support on standby gives me so much peace of mind, especially when investing in high-performance equipment for creative work. If you’re someone who values top-tier tech, great service, and peace of mind, the Best Buy Total™ membership is 100% worth it. Highly recommended!

If you buy multiple electronics a year, this is the best service imaginable. The price of mind is top tier. If your product malfunctions or stops functioning (as long as you don’t fully destroy it yourself) and If you pass the return policy, you can bring your product in for an exchange or store credit. It is so nice to know you are covered and don’t just have a useless broken product. Best Buy has you covered!

When my over the range microwave appliance broke, I thought I would be in for weeks of phone calls and headaches. Instead, my Best Buy membership made the entire process simple from start to finish. I reached out, and it was easy to get through to support without waiting forever. They accepted the appliance right away, tried to repair it, and kept me updated the whole time. When they determined it could not be fixed, they credited me instead, no arguments and no red tape. That experience alone showed me the real value of my membership. Add to that the everyday perks like free two day shipping, extended returns, exclusive member pricing, and access to Geek Squad for tech help, and it feels like Best Buy is always one step ahead in making sure I am taken care of. What could have been a stressful, costly problem turned into a smooth solution, and that peace of mind is why this membership is worth every penny.

This was a good purchase as it allowed the transfer of data from my old computer to this one. Also had an issue with another item and was able to get in touch with someone who helped get the item up and running. The AI answering was somewhat less than helpful.