Customer Ratings & Reviews

This membership paid for itself. I purchased a couple of high-dollar items and was informed that if they went on sale within 60 days, because I purchased the membership, I could come back and be price-matched and refunded the difference, so I would essentially get the sale price. Within about 4 weeks, they were both on sale and I got the refund. Definitely worth it for the money it saved me.

I didn't realize how much this support would make the difference. And the price for an annual membership was worth every penny. I am technologically limited, and having the geek squad right when I need them most has saved me a whole lot of headache. This is by far, my smartest purchase to date in 2025.

I purchased our membership in early October and have used it, gratefully and successfully, many times already. We are in our late 70s, purchased a new computer etc and while somewhat computer saavy, Geek Squad's assistance, patience and expertise getting us set up and running took the stress right out of it! Its a relief and comfort to know they are but a phone call or store visit away.

Im not a gamer player, I went to the store and a sales team help me doing the order. I heard it is a goid pc desktop. I like Best Buy because there's always there to assist me with the things that I had in mind. This is a Christmas present very soon I will find out.

Truly like this membership. I’m a person who likes to have warranties on almost everything since accidents do happen and…. Unfortunately products just stop working even when they are brand new. This membership gives you a piece of mind on all your purchased products.

I had a laptop failure and originally did not think of going to Best Buy. I contacted a local computer store and it was going to take a week before they'd even look at my PC. I am so glad I remember Best Buy. They got me in and running quickly. They were very professional and took a look while I was there to see if it was something they could handle quickly. I ended up having to leave my PC and within a few days it was fixed. I ended up having another issue a few months later - my drive failed - and so I went back again. They again did a nice job. I really like that they schedule appointments and can accept walk-ins. I never had to wait very long for assistance. I highly recommend this service!!! They make a frustrating event less painful!!

The way it’s done now makes it easy just to buy things in store and know that it’s already covered. Product easy to find in the system and since I only buy my electronics here, once something is needing attention I make an appointment or just swing in and it’s done.

Professional & Balanced Review “I’ve been really happy with my My Best Buy Total™ membership credit card so far. The rewards add up quickly, especially on electronics and appliances, and the exclusive offers and financing options make big purchases much easier to manage. The customer service has also been reliable and easy to reach whenever I’ve had questions. Overall, it’s a great card for anyone who shops at Best Buy often and wants to save while earning perks

I work from home and consider the My Best Buy Total my personal IT department. I have contacted the Geek Squad Team many times and my concerns have always been addressed professionally and competently. I would not be able to work from home without the Geek Squad!

The membership is a particularly good deal when you anticipate needing several Geek Squad services and they are covered by the membership fee for a year. The 20% off pricing is an added perk, particularly if you anticipate a sizeable amount of purchasing in a year.

My computer got hacked and I was told by various experts to bring my computer over to Best Buy and they would know exactly how to fix it and they did. They helped me right away and now I have the peace of mind that all of my devices are protected. Thanks Geek Squad!

I’m a member in Best Buy and also a member Greek squad I have my gaming lots of fix and the process was pretty quick before the due date so that’s pretty awesome I’ve been going to Best Buy for a while. Don’t remember, but it’s the best place to buy anything that you like. Good discounts. Also good employees they do a great job what they do five stars for me.

I’m very satisfied with my new Samsung TV and the customer service at Best Buy. The team was friendly, knowledgeable, and took the time to explain all the features so I could choose the right model. The purchase and pickup process were smooth. Highly recommended!

The My Best Buy Total membership is totally worth it. The exclusive member pricing alone helps me save a lot, and the included Geek Squad support has been a lifesaver for quick fixes and tech questions. I also love that my purchases are automatically protected, so I never have to worry about damage or issues down the road. Excellent value and service all around!

Excellent value and would absolutely recommend if you’re a frequent tech shopper, may need a lot of GeekSquad assistance, or shop for a lot of Apple products, as the membership offers up to 2 years of AppleCare. Whenever my family upgrades their phones I’m going to put them on my plan.

My membership was a amazing investment because I use it often and it would’ve cost me a lot more money if I just bought the service each time instead of just buying the membership which makes every service free for the rest of the year for less than 200 dollars.

Had a virus issue with my Samsung laptop. Geek Squad was very helpful in getting me the support I needed in a timely manner. Everyone I dealt with was knowledgeable and polite. My only complaint is that the GS can't tune-up my Samsung Note10 smartphone that I bought from Best Buy b/c they don't have a contract with Samsung for the parts??

Look, if you’re the kind of person who treats their electronics better than some people treat their pets, this membership is a no-brainer. Having everything covered under a protection plan brings me more peace of mind than yoga and chamomile tea. It’s way better to have protection and not need it than to have a nervous breakdown over a cracked screen or faulty components with no safety net. You probably already treat them better than your children anyway. At least this way you can give these back and get a new one when they s@$# the bed. Try that with a child and see how that works out for you. Go ahead. I'll wait. And let’s be real for a second: if you proudly call yourself a gadget geek but can’t swing less than $200 a year to protect your precious babies, then my friend.... It might be time to pick up a new hobby, like knitting or competitive couponing. Totaltech isn’t just a membership, it’s a way of life. Only reason I'm not giving it 5 stars is because there is always room to improve. Like giving total tech members higher priority as well as notifications and queue updates to pre order high demand items like the Nintendo Switch 2. Looking at you Best Buy.

I had let my membership go. But my old computer broke down and to get it looked over I really needed to get this service. It cost less than what I needed to have done would have without the membership. I am happy that I have it and they set my new computer up for free and took all the information they could off my old computer.

The membership is good if you buy something that would need protection, as you will receive 24 months protection with your Membership if you stay a member for the entire 24 months. However, some of the better benefits are no longer offered (free delivery, free installation and free haul away), which is not great. Geek Squad benefits are good.