Customer Ratings & Reviews

The membership is good if you buy something that would need protection, as you will receive 24 months protection with your Membership if you stay a member for the entire 24 months. However, some of the better benefits are no longer offered (free delivery, free installation and free haul away), which is not great. Geek Squad benefits are good.

I signed up for My Best Buy Plus primarily for the extended return window and exclusive member pricing—and honestly, it’s been a solid value. For $49.99/year, I get free 2-day shipping, 60-day returns on most items, and access to some decent member-only deals. It paid for itself when I bought a laptop and got a price drop refund a few weeks later. The My Best Buy Total tier is pricier at $179.99/year, but it includes 24/7 Geek Squad tech support and up to 2 years of protection on most purchases, including AppleCare+ for Apple products. If you’re buying big-ticket electronics or want peace of mind with repairs, it might be worth the upgrade. That said, the value really depends on how often you shop at Best Buy. If you're only making one or two purchases a year, it might not be worth it. Also, be mindful of the auto-renewal—some users have found it tricky to cancel.

Took in my laptop for a checkup since it was running slow & had some malware. Geek Squad discovered a bad hard drive, replaced it with new one they had in stock. Laptop now loads faster than when it was new and got rid of a lot of bloatware. Thanks U-Guys.

We have had this membership for several years and it has always paid for itself every year in terms of Geek Squad services for our several devices. Plus it is always good to know that Geek Squad are only a call away and are always helpful and professional.

Service pays for itself. I received the new sale price, which allowed me to purchase a new item and still save. Bonus my device are protected for the year. Not bad to have during the holidays and not to be bias Father's Day. hint.

My sales rep was amazing… I think he’s name was David? Very knowledgeable and helped sign me up for my total care plan , that got me an awesome upgrade to my already awesome tv, which Ari helped me with. I transitioned from a 55” to a 65” easier than I ever thought possible.

Not only is this membership a real value but a life saver for my equipment and peace of mind. The Geek Squad are really awesome to work with. They really care about you and the problems you may have with equipment. I always recommend my friends here. They take what seems a heavy burden and lightens the load. Thank you very much to the squad.

Caden at the Springfield location was incredible. He took care of me receiving my new Dell desktop computer. He was patient and answered all of my questions and provided exceptional service. He took care of everything I needed. I appreciated his kind and professional service.

I am not tech illiterate, but I am not an expert! I appreciate knowing that I can contact the GeekSquad and they will answer my questions or remote in and figure out what I can’t. Total Membership seems a little pricey, but I have found it valuable!

If you're someone who buys a lot of technology and appliances, don't hesitate and get your membership. You won't regret it because of the insurance it offers on products, and all Apple products include AppleCare, which is why I decided on this one.

Peace of mind and able to breathe easier. My mother was a victum of identiy theft, scared and already so much financial loss-I felt it was hard to see what our next step should be. The geek squad with best buy was very quick, professional and handled our situation with care and success. Thank you guys for your service, we will continue to use you.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

I just purchased this product for the first time and used the Geek Squad for the first time. My jury is still out on the value of this product. At this time, I would probably buy it again but I'm not 100% sure yet. Will review again after I use their services again.

I’ve truly enjoyed my Best Buy membership and the value it brings. From exclusive member pricing to faster delivery options and special promotions, it’s been worth it. The added perks, like extended return windows and access to tech support, make shopping so much easier and give me peace of mind with my purchases. The customer service has been friendly and helpful, whether I’m shopping in-store or online. I also appreciate the convenience of earning rewards points with every purchase, which I can redeem on future buys. Overall, my membership has saved me both money and time, and I would definitely recommend it to anyone who shops for electronics or appliances regularly.

The My Best Buy Total™ Yearly Membership, priced at $179.99 annually, offers an extensive suite of benefits tailored for tech enthusiasts. Members receive up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ for eligible Apple products, ensuring peace of mind for your tech investments. Additionally, the membership includes 24/7 Geek Squad® tech support, providing expert assistance for all your devices, regardless of where they were purchased. Enjoy exclusive member prices, early access to sales, free 2-day shipping, and a 60-day return window on most products. This comprehensive package is ideal for frequent Best Buy shoppers seeking enhanced support and protection.

I am very pleased with this membership. After losing my partner suddenly who was brilliant at technology along with many other attributes, I was lost. Someone mentioned trying out Geek Squad and to date I've always been very pleased with any and all my technical needs.

I am glad I got this because I am going to buy other electronics from them, so I just buy this one time to cover everything. I am excited to buy another item from Best Buy. Also, the staff were very helpful, friendly, and informative. I am glad that I went to them!!

When my laptop became sluggish the Geek Squad was able to clean it up and restore it to its normal speed and productivity. The Geek Squad is impossible to reach by phone, and the appointment system is strained - too many customers and not enough Geeks. I waited 3 days to get my laptop back which seemed lengthy, but I am happy with the outcome.

If you purchase many things from bestbuy then this membershipd is for you. The protection goes for most things you purchase at bestbuy. Financially makes sense for all the electronics instead of having to pay a sesperate amount for insurance.