Customer Ratings & Reviews

The Geek Squad at Best Buy has always preformed with excellent service. I appreciate the support and repair they provide.

Membership is helpful but it took FOUR agents to update my account! That is extemely poor customer service!! The first three agents did not know how to renew my membership!

I’ve been thoroughly impressed with Best Buy and their My Best Buy Total Membership. The membership itself offers great perks, and the Geek Squad program tied to it is an absolute game-changer. I recently had an issue with one of my new devices, and I was amazed at how quickly and efficiently the Geek Squad team resolved it. Their immediate response and top-notch service made the whole process hassle-free. If you're looking for a reliable place to buy electronics, Best Buy is hands down the best. Their customer service and support are second to none, and with the added benefits of the membership, I feel confident that any issues I encounter will be handled professionally and quickly. Highly recommend!

Great membership, if you’re a frequent buyer this will pay for itself.

For me this is a great value. I have already saved money on having it. Paid for itself. Member prices, deals, plus unlimited Geek Squad support are great. For example my Mac pro came with the Apple care free as did some other perks for 3-4 months. My dishwasher with a good price, was installed for free to include the kit and haul away. There is no problem exchanging something if you feel you needed something else or it is faulty/broken. Also, love the peace of mind of getting protection plans on the purchases. I have recommended this plan to several other friends, who are very happy with it.

My Best Buy Total membership is a good tool to have. Having just purchased a new computer, the gentlemen with the Geek Squad at the Downingtown store were very knowedgeable, helpful and got everything transferred without any issues.

It’s helped a lot with pc issues even though the pc wasn’t bought from best buy.

Love having the access to go into Best buy and ask questions and receive help

Pleased with all of the "geek" squad members we interacted with. They were polite and informative,

Better than the average overall warranty that connects with your home electronics

Very helpful to have for the whole household. Covers all our needs!

I feel confident that I’m covered for many situation situations - especially Geek Squad

Definitely a great service with very good promotions and easy payment options

Pretty good deal thanks everyone for let it enjoy this membership

My Best Buy Total membership has been a valuable investment. The free 2-day shipping has saved me both time and delivery costs on multiple purchases. I particularly appreciate the extended 60-day return window, which provides extra flexibility when making buying decisions. The 24/7 tech support has proven useful for troubleshooting issues. While the monthly fee seemed high at first, the benefits have more than justified the cost through savings on shipping and protection plans. Highly recommended for frequent Best Buy shoppers who value convenience and peace of mind with their tech purchases.

Very good service and the Geek Squad was great in setting up my computer.

Honestly, it seems expensive at first. But the amount of value you get for this is honestly incredible. You get free apple care plus on any apple device you purchase on that account. You get free full service on any PC you register under your account. You get a 2 month return period for anything including Apple products. The value in this is a lot more than you think.

The Best Buy Total membership is always a best buy.

Amazing easy work with the associates very friendly

Really good membership with good discount and perks