Customer Ratings & Reviews

IO purchased a new phone and a new laptop. The phone swap went reasonably well, although it took almost five hours to transfer 250 GB of data from the old phone to the new phone. The laptop swap hasn't gone as well. All the files were transferred, but the way my Outlook .pst files were attaqched to the new Outlook didn't work. It appears that the files were attached to a different "account".

I've had this membership for a long time and I really do value the way that I can go to the Geek Squad with any problem I may have and it's resolved. The service I receive is outstanding and there've been time when I'd have been left in a situation wher I'd have spent a long long time without my computer if it had not been for the Geek Squad. In fact, there's been times when I'd have resorted to purchasing a new laptop because the problem was so far out of my ability to handle. Thanks Geek Squad!!

If you have multiple big ticket items such as TVs, iPhones, refrigerators, etc. this warranty is good. I like the peace of mind that I have that anything I purchase is covered without the need to worry about the warranty question. Taking away 1 star because it used to be excellent when TV mounting was covered. Still a good value.

Yes, I would highly recommend membership. I have used it several times already. Plus you have extended time to return products. This was an unexpected surprise. The associates that waited on me were very knowledgeable and professional and resolved all my concerns. I was very pleased their service.

I felt I would benefit from the Best Buy membership. I have actually used it and it was worth the cost, The Geek Squad was able to solve my issue with minimal input from me, and I've had no further issues. I would recommend this purchase.

The Geek squad is great. But there is a disconnection with the delivery team. I recently had a problem. I had two conflicting texts. One said “delivery around 12:27 PM and a second one “delivery between 8:30 AM-12:30 PM. The first message was received 4 days in advance and the second the day before. This conflicting information resulted in the part not being delivered because I had a Doctors appointment that I could have cancel or change but didn’t because the first text gave enough time to be back home on time for the delivery. The second text one was to late to do something about it and two it was too late to change my Doctors appointment, end result no delivery on the scheduled day. The delivery person on the phone couldn’t or didn’t want to accommodate a different time later that day. Is hard for me to understand why he couldn’t shift my delivery for another and still be able to do mine. He was very cut and dry talking to me. He didn’t express any concerns about delivering my item the same day. He just simply said “no I can’t do it today it has to be another day. Bottom line I am not happy with Best Buy delivery system and the communication between one end and the other (csr service). On the other end I am happy with my TV. It has a beautiful sound and screen. The Bose sound bar was doing awesome until it stopped working. I hope the next one doesn’t have the same problem.

This was a good purchase as it allowed the transfer of data from my old computer to this one. Also had an issue with another item and was able to get in touch with someone who helped get the item up and running. The AI answering was somewhat less than helpful.

If you are in your 70's like me, and don't have the slightest on what to do on your computer, I highly recommend buying the Geek Squad warranty. Why? because you don't have to go to the Best Buy with issues or questions. Just dial the Geek Squad and ask for Remote Help. They will take over your computer and take care of whatever issues or questions you might have. And you can call then 24/7 as many times as you need. without leaving your home. Also get the Web Root virus protection. The Geeks will help downloaded for you and you will have a peace of mind that your computer will be virus free

As a Senior citizen, this membership is a big help! Since retiring, technology has progressed very rapidly and I appreciate being able to pick the brains of the “Geeks,” Add to that, the member prices and unlimited Geek Squad support are reassuring!

I’ve been using Best Buy Total Membership, and I can confidently say it’s one of the best decisions I’ve made for my tech purchases. The benefits are genuinely worth it. I love the 24/7 tech support, which has saved me multiple times with quick and professional help. The extended warranty and accidental damage protection give me peace of mind, especially when buying expensive devices like laptops and phones. Highly recommend the Total Membership if you want better protection, convenience, and great value for your tech purchases!

We believe this membership it worth the money, over the 3 years we have had it we usually save enough to make up for the membership price. I usually dont buy warranties for tvs or appliances but i do for ear buds or headphones and woth 4 of us in the house we typically use the replacement plan once a year if not 2 or 3 times.

I only give this 4 stars because I never used the service, although I paid $200 for the protection. But it does last a year which was a nice safety net for my products. If you’re clumsy or damage things easily, I think this would be a worthy purchase. But I did not have use for it.

After a few years of using the Insignia Fire TV, I feel like this is a nice upgrade. I don't really like the platform that was built with the Fire TV. This Roku TV is easier to use and the sound quality is way better than the Fire TV. Another thing I don't like about Fire TV is the limited storage that Amazon have on the TV. They only include 4GB and if you used up the available space then you will have to use an external storage device or delete some apps to make room for new apps.

I’ve always had great service at Best Buy . I’ve had a bad experience with them but my washer I got from there. And I have still not got some one to come out and bring me a new washer or to fix the one I got. It’s been sence January 30 and still don’t have anyone to call me back.

Totally worth getting the geek squad. I had two appointments on Jan. 6, 2006 (10:40 and 11:20). I cannot remember where I wrote the kids name down that helped me, I wanted to give him a good review. He was so patient and taught me more than I have learned in 20 years. He spent the time to figure out what was going on with my computer.

I love my Best Buy Total Membership. The reason is I saved a lot everytime I go to fix my laptop. Plus I can bring any laptop or electronic unlimited without worrying to pay upfront. Plus Geek Squad is very friendly and help you in any issue or concerns. Plus recommends which better products what you looking for. For your needs. I recommend 100%.

It is expensive and it renews yearly. If you cancel it, you also cancel ANY protections that you got while you were a member. Even if it was a 2-year protection, since it was paid for via the membership (for "Free") cancelling the membership cancels these protections as well. If you shop at Best Buy frequently enough and take advantage of the protections, then I'd say it's worth it. Otherwise, I would pass on it.

Best decision you could make if you are a PC gamer! Since I got the membership I have already made my money’s worth. I’ve upgrade my SSD on my Lenovo legion, upgraded my graphics card and RAM on my gaming desktop etc. This thing has paid for itself twice over already. Couldn’t be more pleased

I absolutely love the My Best Buy Total membership and have been a loyal customer for over five years! This membership is the single best investment for a household full of technology. From the moment you purchase a new device, you get automatic protection (including AppleCare+) and 24/7 tech support. The exclusive member-only prices and extended 60-day return window are just the icing on the cake. If you buy more than one or two expensive items a year, this membership pays for itself quickly. Highly recommend!

We needed to have our home desktop computer scanned for viruses. The associate told us about the membership. We were very happy with our service on our computer. The associates that we worked with were very pleasant and helpful for us old folks.