Customer Ratings & Reviews

This membership is a great value. A chance to get sale items. Also gives you the ability to handle emergencies. I wouldn't be without the Geeke Squad membership. They are wonderful

Buy all you need and pay later on Monthly auto pay is preferred to avoid fees

I took my computer in for service. The technicians cleaned it up and fixed a problem. It worked out very well.

This gets me help from Geek Squad and extends warranty for products

Good plan for protection for your tıght and customer service

Any time that i have a problem with anything, i give the team a call an they help me resolve my conserne. It is a great investment.

I’m very happy with my Best Buy Total membership. The protection plans and discounts are great, and the Geek Squad support is super helpful. Totally worth it!

Best Buy Totaltech™ Yearly Membership offers a range of benefits and services aimed at enhancing the customer experience. However, upon careful evaluation, it becomes evident that the membership may not be worth the price tag, as the value provided does not justify the cost. One of the primary aspects to consider is the cost of the membership itself. While the exact price may vary, the overall consensus among users is that the price is high compared to the benefits received. The membership fee should be carefully weighed against the potential savings and advantages offered to determine if it aligns with your specific needs and budget. The primary benefit of Totaltech™ Yearly Membership is access to free Geek Squad technical support. This includes phone and chat support, as well as in-store consultation. While the availability of technical support is undoubtedly convenient, it's important to note that many similar services can be found elsewhere, sometimes even for free or at lower costs. Another advantage of the membership is extended return periods. However, it's worth considering whether the extended return period justifies the cost of the membership, as most purchases already come with a standard return window that may be sufficient for most consumers. Additional perks include exclusive member pricing, early access to sales, and special financing options. While these benefits may seem appealing, they are not exclusive to Totaltech™ Yearly Membership and can often be obtained through other means, such as signing up for store newsletters or taking advantage of regular promotional offers. Furthermore, it's important to assess how frequently you shop at Best Buy and utilize the available services. If you rarely make purchases or require technical support, the membership may not provide significant value for your specific circumstances. In conclusion, Best Buy Totaltech™ Yearly Membership falls short in terms of providing a compelling value proposition. The high cost of the membership compared to the benefits received, combined with the availability of similar services and perks elsewhere, raises concerns about its overall worth. It's recommended to carefully evaluate your individual needs and consider alternative options before committing to the membership. Disclaimer: This review reflects a critical perspective on Best Buy Totaltech™ Yearly Membership and should be considered subjective. Individual experiences and priorities may vary, and it's advised to assess the specific benefits and costs before making a decision.

It seems like it is a pretty good service but the customer service area is really lacking.

I think the membership was a good purchase. I get a protection plan for all of my items that I purchase and will have it under one plan. I also get the benefit of GeekSquad which is excellent.

This support is wonderful. Excellent service. I was very happy with the speed and quality of your work. Congratulations on the quality.

Had Best Buy Total before, canceled it and regretted it, so i got it back, very easy to use

In today’s world it’s super important to have hands on IT support for home computing for a reasonable price. Either Geek Squad or Geek Squad Total are great peace of mind products!

I’ve been a member of Best Buy's customer membership program for the past year, and it has been a mostly positive experience. The membership offers exclusive discounts on electronics and appliances, which is a huge plus for any tech enthusiast like myself. Additionally, the access to early deals and promotions has allowed me to save considerably on high-ticket items. The membership also includes benefits like free shipping, which is incredibly convenient. I've ordered everything from laptops to kitchen appliances and have always received my items promptly. The customer service has been helpful and responsive whenever I had inquiries or needed assistance with a product. However, there are a couple of downsides. The membership fee, while reasonable, may not be worth it if you don't frequently purchase electronics. Also, while most products are discounted, some high-demand items rarely go on sale. Overall, if you're a regular Best Buy shopper, the membership can offer significant savings and added convenience. Just weigh the cost against how often you'll use the benefits to determine if it's the right choice for you.

You can't go wrong with this membership. The Squad is knowledgeable on almost every item.

I have enjoyed My Best Buy Total membership for many years now and rely on it for virtually all my computer needs. I appreciate the support by Geek Squad particularly, and have benefitted even when I needed a new refrigerator.

Great product. Easy to install. User friendly. I would recommend this product.

My desktop computer had a corrupted operating system (which I didn't know until I took it in). I had an appointment so I really didn't have to wait at all. The most important thing I told them was to save my Outlook contacts & distribution lists. When I picked it up, I was told everything should be ok since they didn not have to set it back to the factory settings but, when I got home, my contacts and distribution lists were gone. I bought a 1 terrabyte SSD card when I dropped it off and will make sure to export my contacts and save them on that.

This membership is a good value. The Geek Squad was able to clean our laptops.

Highly recommend this. We always renew this every year.