Customer Ratings & Reviews

So I was in need of a 1 or more years of service protection via best buy for my ROG Ally X and after pricing out the cost I found this path cheaper over buying individual service plans with the added benefit to free shipping and other sales discounts.

I really like the service very slipp streamed but just making the payment for this is cumbersome to say the least

Anytime you have any issues, best buy is there to help you through it. Great membership

Great transfer from old Sony Brava 50” to this Samsung

We purchased recently a new all-in-one desktop Lenovo computer. And we signed up for the total membership that includes support from the Geek Squad. We are quite pleased with the support we are able to receive.

We buy lots of things with the warranty. This has been worth it for the most part.

Great membership that covers a ton of stuff. Worth it simply for the 2 year warranties u get with every item.

My husband recommended that I make sure to continue with the total tech after he passed. He had always been my tech go-to. I have needed to use their services many times and they are always helpful and I can get on with the use of my computer, phone, security systems, etc. Total tech gives me total peace of mind w/o any personal tech knowledge.

I would really recommend this total tech Best Buy membership stuff like that you could never go wrong to have the protection and they always help you out if you have a question or something about your electronic

Good insurance for me to keep my new TV up and running for a good while!

I'm very happy that I decided to upgrade my computer and printer.

I will continue to keep my membership, any issues are taken care of right away love it

Helped me get my pic fixed and the process didn’t take long either

Very worth it, have been using for a couple months now and havent had any problems

Worth it much more reasonable since i buy often. With every thing that it included

The geek squad was great and very helpful. They explained things in a way that was easy for a older person like myself to understand

I have had Geek Squad and now Total Tech for close to five years. Almost all service technicians have been helpful and knew their stuff. Recently I purchased a new Dell with Windows 11 and had zero problems. Until I had to have my modem replaced. My printer stopped communicating with my computer. I called Total Tech three times and they worked remotely for literally hours. Each time I had to leave the computer to get something to eat. Not one of them called me back when finished and all three indicated in the chat that they had fixed the problem. However, that was not true! I have not been able to print for a couple months. For the past two days I have been researching it nonstop and today I solved the problem. It was as simple as removing the printer software and reinstalling it to recognize the new modem. Educated technicians should have known that was the problem, especially when I told the second and third one exactly what happened!

Thankful for the geek squad! Knowledgable! Thankyou!

This membership is an economical and needed value. It should help to curtail future expenses for technical assistance and unnecessary repairs.

I renewed for another year. I'm "old" and every time "they" upgrade some app, it seems to mess something up. The guys at Geek Squad are wonderful at clearing my glitches and never make me feel "dumb". Love 'em!