Customer Ratings & Reviews

Absolutely amazing program. The 24/7 tech support is truly invaluable -I've used it multiple times since purchasing and they have always been prompt and resolved all issues in a very timely manner.

I appreciate the encouragement from one of the managers to purchase this because it was only $30 more and I was getting my computer worked on. So, it paid off. I have worked with Geek Squad members and they have been so helpful. So, as of now, I'm very pleased.

This membership comes in handy . Especially if you have multiple electronics in your household . This will save you some money .

Gift came in handy for my son’s gaming computer that was 3 yrs old and the warranty had ended . The geek squad got that computer up and running like new thank you.

I think Best buy is one of the most best technology stores to buy things so people are very friendly and helpful especially me being 41 and out of the computer game and getting things set up for me starting classes for college Thank you so much for having such great employees

Will always renew this membership it offers so many great things!

I’ve been thoroughly impressed with Best Buy and their My Best Buy Total Membership. The membership itself offers great perks, and the Geek Squad program tied to it is an absolute game-changer. I recently had an issue with one of my new devices, and I was amazed at how quickly and efficiently the Geek Squad team resolved it. Their immediate response and top-notch service made the whole process hassle-free. If you're looking for a reliable place to buy electronics, Best Buy is hands down the best. Their customer service and support are second to none, and with the added benefits of the membership, I feel confident that any issues I encounter will be handled professionally and quickly. Highly recommend!

I want to express my appreciation for Best Buy’s membership plan and the incredible service provided by the Geek Squad. The membership benefits, including exclusive discounts and extended support, have made my shopping experience more rewarding and convenient. Additionally, the Geek Squad team has been outstanding—always professional, knowledgeable, and dedicated to ensuring my devices run smoothly. Their expertise and excellent customer service give me confidence in every visit. Thank you for offering such a valuable program and for having a team that truly cares about customers!

Reliable technical support is essential in our increasingly digital world. Finding skilled technicians can make all the difference when devices malfunction. A thorough assessment of repair services helps consumers make informed choices. Considering factors like expertise, cost, and customer service is crucial. Reading reviews and seeking recommendations can provide valuable insights. Ultimately, choosing a trustworthy repair service provides peace of mind. Protecting valuable data and ensuring efficient device performance is paramount. Investing in reliable technical support contributes to a smoother digital experience. Geek squad went above and beyond!

It's such a comfort in purchasing large items without the stress of feeling you're taking a risk because of something being on sale.

I’ve been a member of Best Buy's customer membership program for the past year, and it has been a mostly positive experience. The membership offers exclusive discounts on electronics and appliances, which is a huge plus for any tech enthusiast like myself. Additionally, the access to early deals and promotions has allowed me to save considerably on high-ticket items. The membership also includes benefits like free shipping, which is incredibly convenient. I've ordered everything from laptops to kitchen appliances and have always received my items promptly. The customer service has been helpful and responsive whenever I had inquiries or needed assistance with a product. However, there are a couple of downsides. The membership fee, while reasonable, may not be worth it if you don't frequently purchase electronics. Also, while most products are discounted, some high-demand items rarely go on sale. Overall, if you're a regular Best Buy shopper, the membership can offer significant savings and added convenience. Just weigh the cost against how often you'll use the benefits to determine if it's the right choice for you.

Unlimited Geek Squad support is great. Protection plan on all devices make the purchases worthwhile.

like the concept and went back once and Geek Squad was very helpful.

We really love the total tech membership. It’s worth it every penny.

Always had a good experience with them and they've been responsive all the time

So glad I signed up. Transferring my old laptop to the new one when I made the purchase went smoothly. In fact, my old laptop which was super glitchy, was "magically" made better on its return with the new one. Great service.

Superior service and ease of making appointments. Highly recommend.

I love this product!! It saves so much money and time. I always recommend this to friends and family

In 1 daybwe saved quite a bit with 2 purchases. Love the free tutori g available for my new laptop.

Geek squad member showed me what it was going to cost to repair my computer and said it would be cheaper to buy the membership and it would cover what needed to be done. Plus i can use it on other items in my house and they do not have to be bought from best buy.