Customer Ratings & Reviews

I genuinely appreciate the membership because it provides peace of mind knowing that my devices are protected. Additionally, I can conveniently request GeekSquad assistance for any electronics issues or even have them replaced. And let’s not forget the fantastic discounts that regular customers often miss out on!

its wonderful to know that I am protect for my purchases, the service is great and there are really kind persons to attendant.

Having the membership saved me a lot of headaches with my products. I even got a refund for the price difference. Best Buy really respects the terms of its memberships.

My membership causes a sense of value and protection with the products I have acquired from Best Buy, feeling very secure with the skillful personnel of Geek Squad to do an excellent job in case of any issues that might arise.

I am happy to have peace of mind with my new laptop. I am also happy that I can call whether I am at home or away on vacation. A friend has this same membership and she recommended it to me. I feel better knowing that I can get advice and information if needed.

Super deal for the price, recommend to anyone who plans on shopping for electronics over the course of a year

I am a consultant and depend on all my electronic devices. I have this protection for all my electronics and been happy with it.

This membership is a great value. I love that I have unlimited Geek Squad support, as well as additional protection on my purchases. The membership gives me peace of mind.

I love this Membership! Great Membership that offers alot of perks!

I love my new membership. I like the peace of mind in knowing that I have geek squad support on my devices.

I have been a Total Tech Member 3 years since I bought my laptop in Nov 2020 at Best Buy. I love the membership. Yes it is expensive, but I call the Geek Squad at least 6 times or more a year for help. They are curtious, knowledgeable and very helpful. I love that they stay on the phone with you to answer questions. Seems I might call for help on one thing and before I hang up I have learned something else too. I recently learned I can call in once a month for a free clean sweep of my computer to delete back files not needed that would slow down my system. I am disappointed that starting this year they eliminated the free home service. In exchange they dropped the price from $200 to $180. I only needed the home service once after several agents couldn't help with an issue over the phone. I have only come into the store for help once and it was a great experience. I freaked out when I got all kinds of bells and whistles going off on my laptop thinking I was hacked. I called right away and got a same day appointment and had the problem fixed in the store within 2 hours after I called for help. I was not hacked. The agent commended me for doing the right thing and not following the prompts on my laptop screen to call the phone number given. I figured it was a scam. While I was there, the geek squad agent in the store saw my pop up ads and he added the free Ad Block software and no more ads! Great job!

This is a real value with working with the Geek Squad. I have had this for years. They have always been super helpful and patient.

I had to get a new computer with a different OS. It was imperative that I had all my old information transferred. The geek squad made it timely, easy to find and get me started again.

Very helpful staff. Purchased Samsung washer and dryer and I love them. Installed by their people done very professionally. Friendly staff .

We have entered an era of retail that is online driven and full of unknown quality and service. This plan gives me the exact opposite shopping experience. I've received more out of this total membership than any other subscription I have ever had. With over $8000 of appliances, tvs, electronics, games, and lights covered under the total protection plan, almost my entire house is covered. Just last week, I was able to utilize my protection plan on a faulty baby monitor that allowed me to receive full compensation 6 months after the initial purchase. When my plan comes to a close there's no doubt in my mind that I'm going to renew with no hesitation. A+ program

everyone was great, they set up my computer exactly like i wanted it, and explained all their set up to me very well ! THANK YOU

the perks and stuff that come with this membership is so great would totally recommed to buyers who love saving money!!

For me this is a great value. I have already saved money on having it. Paid for itself. Member prices, deals, plus unlimited Geek Squad support are great. For example my Mac pro came with the Apple care free as did some other perks for 3-4 months. My dishwasher with a good price, was installed for free to include the kit and haul away. There is no problem exchanging something if you feel you needed something else or it is faulty/broken. Also, love the peace of mind of getting protection plans on the purchases. I have recommended this plan to several other friends, who are very happy with it.

If going to buy a bunch of stuff, well worth the initial price if only for the installation benes.

This plan is great and would be a great value for anyone