Customer Ratings & Reviews

We’ve had this membership for several years, and we’ve used it in various ways on numerous occasions: to get computer support over the phone, computer and tablet support in person, to buy electronics and appliances, etc. The benefits outweigh the cost. We plan to continue our membership. If you have phones, tablets, computers, appliances, you’ll benefit from this plan. Also, you get a 2-year warranty with such products you purchase from Best Buy.

It’s a great value for the money, and gives peace of mind with protection on your devices, as well as the perk of having geek squad when needed. I have needed help and service from the geek squad and the team is very nice and helpful. They solved my problems promptly, and with ease. I recommend being a member with Best Buy. I buy all of my electronics from Best Buy and I love the selection, member pricing and promotions they offer.

This is such a great deal for anybody who needs assistance with their computer. It covers any computer in your household and they guys at Geek Squad are very knowledgeable and fast. I have had a membership for several years now and I highly recommend one for everybody who is not a computer technician.

It has been a game-changer for my electronics purchases as I no longer think about whether the warranty is worth it. Points accumulate quickly on purchases, translating into meaningful discounts and gift certificates. I love the exclusive member pricing and the ease of earning rewards on everything from laptops to smart home devices. Pros Easy point earning Flexible reward redemption Members-only deals

⭐️⭐️⭐️⭐️⭐️ The Best Buy membership is absolutely worth it. The exclusive discounts, free shipping, and extended return window make every purchase easier and more affordable. If you shop for electronics even a few times a year, this membership pays for itself. Highly recommend.

I buy my tech at Best Buy because of the total membership. I like the guarantees and protection that come with the program. It gives me peace of mind so I will continue using it. I also notice the employees treat me like a VIP because of my membership and that’s always nice.

My work laptop stopped functioning completely. Likely, I was in the middle of a systems update and my WIFI stopped working. I was in panic mode! I made my way to Best Buy and joined "Best Buy Total Membership." Their first step was to retrieve my data from the laptop - what a relief! Second step was to reinstall windows and several key applications. Wow! What a Relief. I was back to working in a day. Finally, the Best Buy Geek Squad reassured me throughout and answered all my questions and concerns. I highly recommend!

I can’t say enough great things about my Best Buy Membership! From day one, it’s been a total game changer for how I shop for tech, appliances, and even everyday electronics. The savings alone make it worthwhile. What really stands out, though, is the convenience and peace of mind. Free shipping, extended return windows, and dedicated member support make every purchase stress-free. It gives me early access to deals, so I never miss out on big sales or limited-time offers. It’s clear that Best Buy truly values its members and continues to add new benefits that make the program even better.

membership has great value, especially if you are repairing multiple electronics. i only had to diagnose my computer and have work done on it, and while they weren't able to save it; the membership helped me get a new computer and will cover any issues i have with additional electronics the rest of the year

Here’s a **5-star review** for Best Buy Totaltech membership, highlighting its best features and why it’s worth the investment: --- ### ⭐⭐⭐⭐⭐ **Best Buy Totaltech is a Game-Changer for Tech Enthusiasts!** I’ve been a Best Buy Totaltech member for over a year now, and I can confidently say it’s one of the best decisions I’ve made as a tech lover. Here’s why: 1. **Free 2-Day Shipping**: Every order I’ve placed arrives in just two days, without fail. No more waiting around for my gadgets—it’s like Christmas every time! 2. **Extended Return Window**: The 60-day return policy is a lifesaver. I bought a laptop that didn’t quite meet my needs, and I was able to return it hassle-free after a month. No stress, no questions asked. 3. **Free Installation and Tech Support**: I recently bought a new TV, and the free installation service was incredible. The Geek Squad team came out, mounted it perfectly, and even helped set up my soundbar. They were professional, efficient, and friendly. 4. **Exclusive Deals and Early Access**: I’ve saved hundreds of dollars on member-only deals and early access to Black Friday sales. The discounts on Apple products alone have made the membership fee worth it. 5. **24/7 Geek Squad Support**: Whether it’s troubleshooting my laptop at midnight or fixing my smart home devices, the Geek Squad is always just a call away. It’s like having a tech expert on speed dial. 6. **Discounted Repairs and Protection Plans**: I dropped my phone and cracked the screen, but with Totaltech, I got a 20% discount on the repair. Plus, the protection plans are way more affordable with the membership. ### **Final Thoughts** If you’re someone who shops at Best Buy regularly or invests in tech gadgets, **Best Buy Totaltech is a no-brainer**. The convenience, savings, and peace of mind it offers are unmatched. I’ve already recommended it to all my friends and family—it’s that good! --- This review captures the best aspects of the membership and emphasizes its value for tech-savvy shoppers. If you’re considering signing up, this should give you a clear picture of why it’s worth it!

Absolutely love the membership. It catches all your purchases. You get points notifications on product sales a protection plan and discounts. How can you not pass up this plan it is so worth it! Absolutely love the membership. It catches all your purchases. You get points notifications on product sales also protect protection plan and discounts. How can you not join the yearly plan it so worth it! Also, you have a Greek squad and many other support teams. And you can have other devices add them to your plan. However you didn’t purchase from Best Buy it's a productive plan, so worth it! Also, you get perks and discounts?

This membership is so very valuable to my husband as me because we are elderly and don’t know all the technology. They keep me on track. I make an appointment and am given all the time needed to solve my problems.

Used the membership initially to have data transferred from an old to a new laptop. Used their services again shortly after the purchase to address in issue with turning on the laptop. The team members I dealt with the the purchase and service were uniformly well qualified and interested in quickly solving problems.

Joshua in Best Buy Carson Valley, 911 Topsy Ln, Ste 250, Carson City, NV 89705 location is an absolute Super star. He helped me purchase an amazing Camera for my teenage daughter who just spent a week crying after she lost photos, and her SD card got corrupted from our T7. Joshua elaborately gave me all the benefits of becoming a My Best buy TOTAL member was so thorough and informational on all the benefits I Could not say NO. Step by step he walked me through the pamphlet and with all my purchases that would get their 24mo protection coming with my membership I've already utilized the $178 value IMMEDIATELY. Joshua and I did the math together and have already gained easily over $550 of just PROTECTION VALUE ALONE, on the side while being a member you get best buy "Member" Prices ON TOP of every perk that Best Buy and Geek Squad offer. Accidental coverage also! With a small fee you can get a $1200 item covered and if they can't do it, they send it off and they will get it done. Thank you, Joshua at the Carson City Nevada location you have given me such a sense of security with my items when shopping at Best Buy I WILL NO LONGER SHOP ANYWHERE else. I've already spent a 50minute drive out of my way to the Carson City Nevada location 3 times SPECIFICALLY to have Joshua help us out, He's Kind, Professional, Patient and he looks like a famous Viral Tik Tok'er that we love watching. You have a Gem in your industry and his name is Joshua "Name tag says Josh"

I have not had a membership for years. My lab too had been hacked even with and through Ma Caffe. Thinks we’re being translated into Spanish and sent to hackers. For instance, an order to Amazon would have been sent there. I’ve was also kicked out of a zoom call when this first occurred. It is very scary! The laptop was cleaned and is back to use. Thx.

This membership is value and great, I do like it. I’ m not worried about because I know, if I get intrible someone will be there, on next time, I’m sure I will do it again because I have the right support !! People take care with your stuffs. Thank you for everything!!!

I recently purchased the annual Geek Squad membership at Best Buy, and I couldn’t be happier with the experience. The service has been incredibly convenient and well worth the cost. The Geek Squad team is knowledgeable, patient, and professional, and they take the time to clearly explain solutions without making things feel overwhelming.

When I purchased this I said maybe just for 1 year. But I have used the membership for a new laptop that decided to have issues. I was thankful that I could go to the Geek Squad at Best Buy and get it fixed I think better than brand new! Glad it covers all my Best Buy purchases better than expected

Over all, I can recommend a laptop from ASUS specially with a snapdragon as it's processor. More so with Best Buy membership getting extended warranty on all products purchased. Thank you for the services too.

The Geek Squad were very patient with me. I brought in 2 laptops to check for viruses and installed an antivirus in both. They explained what I they were doing and the benefits of the antivirus protection. they only had to keep the laptops for a couple days.