Customer Ratings & Reviews

The membership is a great deal you get wonderful help could not do without

So far I like my new computer and am thankful for the help I received from the gentleman helping me.

This is a great value. It saved us hundreds of dollars and helped with getting computer work completed.

Great for computers! I've used total tech for my laptop hardware and software repairs. I've been very satisfied with the quality of the repairs

A lot of benefits crammed into a reasonable price.

Geek squad did a great job setting up my laptops and iPhone.

I think it will be good if I have any issues. I have not used yet.

Got this membership on Black Friday and when I tell you the price is worth it I mean it! All of my questions and issues I’ve had on my electronics have all been covered.

We like to have the piece of mind that Geek Squad is just a call away with any of our Best Buy products. They are a great help and support with out computers at home and at work.

Wonderful for Peace of Mind. It is a must with your purchase.

I bought this product so I could have my computer serviced and kept up to date with the latest upgrades. brought computer in for a tune-up and it works great now.

Membership is a real value.If there is any problem,the geek squad is there waiting for you.

IF YOU ARE ELDERLY, AS I AM, YOU NEED ALL THE HELP YOU CAN GET TO STAY UP WITH THE MANY CHANGES, THESE YOUNG PEOPLE ARE SMART, PATIENT AND SKILLFUL. THANK YOU!

Good assurance for continuity of computer wellness.

Unlimited Geek Squad support is invaluable to me. I have needed a lot of support setting up my new desktop.

Used it once so far for a laptop computer repair and it worked out well

The My Best Buy Membership is a great option for frequent shoppers. It offers exclusive discounts, early access to sales, and rewards points on purchases. Depending on the tier, you can also get free shipping and extended return windows. If you often shop at Best Buy, the benefits easily outweigh the cost.

Membership comes with a lot of benefits that will benefit anything you buy in the future

NOTE: This was all done online, not in store, but Brentwood was the selected store online. I purchased online a 75" LED TV from the Brentwood store as well as their $200 Total Protection program (using their Total Protection program the delivery and mounting/installation was $200, plus you also get 1 year of the Total Protection program - it's a better deal than the $249 mounting/installation). The 3 star review is for the following, mostly scheduling related: 1.) When purchasing the TV and Total Protection (delivery and mounting). The webpage appointment portal is confusing. It did not properly schedule delivery & mounting. When the TV was delivered they told me that installation had not been scheduled. It took a call to sort that out and they did so in a nice way, waiving any additional cost, but adding another delay in getting the TV, mounted and up and running. Make sure you take nothing at face value with their online service, call & verify you got what you expected. 2.) The mounting/installation was scheduled for 4 business days after delivery, due to the screw up stated above. I was given a window of 9 am - 1 pm for the Geek Squad to arrive. They had not shown up as of 1 pm, I called Best Buy customer service and asked them to contact the technician. The technician called me and stated that I was on "his" board for the afternoon, not morning. I was duped again! They were all nice about it but my time was again wasted. Again, I should have called to verify everything and not trusted their website and arrival window notification. Make sure you take nothing at face value with their online service, call & verify you got what you expected. MORAL OF THE STORY - do not trust Best Buy's online version OR arrival window notifications. Call & verify if your time is valuable to you.

This membership is very good for the price it gives me an ease of mind and allows me to save a lot more on money. It allows me to feel reassured on all my purchases with geek Squad assistant, repairs, and protection plan. Also has other benefits that I haven't used yet. This membership is definitely a keeper