Customer Ratings & Reviews

I purchase the Total Membership annually based on great discounts as a member, the extended return policy and the confidence knowing that if a problem arises I can reach out to Best Buy to get it taken care of.

Over all, I can recommend a laptop from ASUS specially with a snapdragon as it's processor. More so with Best Buy membership getting extended warranty on all products purchased. Thank you for the services too.

When I purchased this I said maybe just for 1 year. But I have used the membership for a new laptop that decided to have issues. I was thankful that I could go to the Geek Squad at Best Buy and get it fixed I think better than brand new! Glad it covers all my Best Buy purchases better than expected

After having the My Best Buy Total™ membership for a while, here's my quick and honest breakdown. The Upside: The real value is peace of mind. You get included protection plans (like AppleCare+ on Apple gear) and 24/7 Geek Squad support. For a single big-ticket purchase, like a new laptop or TV, the warranty alone can make the membership pay for itself. The 60-day return window is also a great, practical perk. The Downside: The main drawback is the price—around $180 a year. It's a steep cost if you aren't actually using the key benefits. If you're an infrequent shopper or don't need much tech support, you will likely not get your money's worth. The Bottom Line: If you're about to buy expensive electronics and value robust protection plans and on-demand support, it’s a strong contender. For casual shoppers, it's probably an easy pass.

The Geek Squad were very patient with me. I brought in 2 laptops to check for viruses and installed an antivirus in both. They explained what I they were doing and the benefits of the antivirus protection. they only had to keep the laptops for a couple days.

Best value of all of my various membership belongs to My Best Buy Total. Cannot recommend it enough. I have 6 laptops (macs) my Mac Studio and my intel laptop plus my Breville Coffee all from Total which give me extra one year of manufacturers warranty. Love this thing. Best thing Neat Buy ever came up with.

Becoming a member was a good decision. Anytime that I have a problem with my computer or other device the Geek Squad is always there. They are honest and do not try to force you to buy anything additional. My only complaint is that the store does not have a dedicated telephone line that you can call to make appointments.

This service has been incredibly helpful in accessing expert assistance at a more affordable price. It allowed me to discover inclusive deals that I wouldn't have found otherwise. The ability to secure such beneficial packages is truly remarkable. I am very pleased with the value and savings I have achieved. This is a fantastic way to get the support you need without overspending.

I love the service and the deals available as a total member, however, I don’t get a chance to use them enough! They come across with so many deals and service capabilities, that I am not able to take advantage of it. I’d like to. Worth the money, however. Especially if you’re going to have a new TV mounted and wired.

The membership is a great value. I can take my computer in for check ups anytime without cost. I appreciate the great service and support given. Plus I like the variety of products available. Staff have never steered me wrong. I told a friend about it and they signed up for a membership.

Great membership to have. I just purchased a tv and there was no need to buy a insurance plan because the membership already covered the tv and along with all the other items that I just recently purchased.

Excellent Value and Peace of Mind! I’ve been really happy with my My Best Buy Total™ membership. The tech support team is always available and super helpful whenever I have questions or need setup assistance. The extended protection coverage has already saved me money on repairs, and I love getting free 2-day shipping and exclusive member discounts on major purchases. It’s great knowing all my Best Buy purchases are protected and that I can get help anytime I need it. Definitely worth it for anyone who buys electronics regularly or wants extra support and peace of mind. Highly recommend!

I purchased the membership when I brought my laptop in when I was having a problem with it. Fortunately, I have not had to use this membership for any further problem since. However, I do like the peace of mind knowing that I will have ready access to knowledgeable people if/when I do.

This membership is worth the yearly price. Decent member discounts on new and open box merchandise. Covers all of your electronics and game systems, TV'S and anything else you get at Best Buy. Also free Geek Squad for your computers! I've been a member for 5 years now.

Usually this is a no brainer to purchase. On my new iPhone and my I in oz car charger should have had 2 year warranty. It did not.. that was a surprise. My list of items on warranty did not show up at store 14 months after purchasing it.

I am more comfortable about taking in my laptop or Android, even for little hic-ups that I can't fix, since I have BestBuy membership. The men and women of the Geek Squad are more than helpful and kind about my lack of even basic technology skills.

It has honestly paid for itself time and time again. Got it when I got my monitors and soon after my computer (that I didn't buy from BestBuy) needed repairs and service. I was able to bring in the parts, they worked on it, and I got my computer back within a few days. Will always recommend BestBuy Total to my streaming friends.

This was totally worth the price. My mom got multiple viruses on her brand new computer, but with this year-long membership, Best Buy cleaned up the computer and I was also able to get data transferred from 2 older computers, all for the same price

I had to have my computer cleaned of threats. It was all done on line. No need for a phone call even. The process was quick and easy. I bought the membership as added insurance against any future problems. well spent money for the peace of mind and added discounts and benefits that are all part of the membership. Worth more than a five star rating!

I’m really not talking about my membership, but about Best Buy’s customer service. I walked into my house to find my husband on the phone with hackers taking over my computer. I had him end the session (!), and immediately contacted my banks, and headed to Best Buy. I was near tears, and emotional. The young lady that created me at the door was wonderful. She took care of helping me to secure my pc that I had brought, scrubbed my iPads, and helped me to purchase a new All-in-one to replace my old outdated pc. Her care and concern was so terrific!!! So thankful to her (Julea), and Best Buy!