Customer Ratings & Reviews

My Best Buy Total membership has been completely worth it. The extended protection, tech support, and member-exclusive pricing have saved me both time and money. I love the convenience of having help available whenever I need it, and the peace of mind alone makes the membership valuable.

Membership is pricey but worth it. Geek squad answers all my questions, big or small, thats appreciated. Sales representative was knowledgeable about the membership but not the credit card. Overall I would recommend this store, staff and credit card to my friends and family.

The BB Total membership is a great service particularly if your buying a laptop. Within 16 days of ownership, they have done a data transfer & 3 software installs which means I MORE than recovered the cost of this service. Some of these software installs are not user friendly...they take the trepidation out of those actions.

I'm somewhat computer illiterate so this is fantastic for me. My first contact was for a data transfer from old PC to new Lenovo Yoga. Upon pickup I worked w Becca in Billings MT store and she is an absolute rockstar. I plan to visit again at the end of January and when I return in Feb.

Always useful to have this membership. Whenever I purchase anything it always comes with warranty and protection. When my PC was having problems took it to Geek Squad and they were able to fix my computer with no issues. Overall highly recommend if you buy a lot of electronics cause the membership pays for itself.

Love having the piece of mind on the electronics and appliances I have purchased. Every store you go to asks if you want to purchase an extended warranty. With my best buy total membership, I'm covered.

If you buy things from BestBuy often, this membership is a great deal. Access to warranties and support for one annual payment is convenient. As someone who prefers to see things before buying them, rather than dealing with deliveries/returns, it is nice to be able to take things back to the store to get help or replacements.

I can't say enough good things about our Best Buy Total membership. My husband has used this service several times with brokwn phones and it has been so easy and painless. Having this is a great comfort to our family, simply because you mever know when you are going to need it, and when we need it, it's been great. The Geek Squad is amazing too.

Chance at Best Buy in Long Island City, NY is a wonderful person, sales rep, computer analyst, and representative of BEST BUY's excellent service. I highly recommend membership and use of Geek Squad. Ask for Chance. He is a remarkable young man.

This membership has saved me a lot time and money over the past few months. It was originally recommended to me by Geek Squad a few months back when i needed a laptop repair, and when the motherboard came back shot, it covered the cost of the attempted repairs, and the data transfer to my new laptop. The price matching has also been a big help, and i've saved money with that part of the service, on top of the savings i get on products just for being a member. Furthermore, the 24 month protections it provides on all of my Best Buy products gives me an extra layer of Security that my various products will be safe and sound! Overall I am very heppy with the membership and it has provided me a great amount of value for the time i've had it

This membership has been more than worth it. It offers a very cost efficient yearly price. There are numerous perks to have thins membership. For example: warranties for your purchases, member only/early bird sales and deals, etc. My membership has paid for itself time and time again. I recommend anyone that is looking to make electronic purchases, strongly consider adding the total membership to the list.

I received a detailed explanation I could understand. I went somewhere else and received no explanation as to what could be the problem or how to fix it myself. While comeing here I learn how to fix and prevent this int the future.

I've had a best buy credit card since 1997, ive bought electronics washing machine and dryer sstoves etc and never new about this membership oh the money i could have saved. If your planning on buying alot membership is payed off after basically one purchase you get free delivery and all purchases get 2 year warranty and you have 2 months to return plus much more for a year. Best purchasse ive made in years

We’ve had total tech since Best Buy started it. Very convenient with Apple purchases or other products that are covered. Other features like member pricing etc. Great value for electronics or support.

My first experience with the Geek Squad was positive, and I very much like the HP OmniDesk Desktop. The smaller key pad fits better on my desk. It was easy to connect my existing monitor, mouse and speakers to the new tower. I am pleased with the new computer.

If you are not super knowledgeable about technology nor wanting to learn, this is probably the best thing you could get. Comes with unlimited visits to geek squad and it doesn’t cost you extra unless you need a part. They are very knowledgeable and you can go to any Best Buy location with it. If one geek squad is busy, you can just schedule an appointment at another Best Buy. Great service!

The membership immediately saved me a ton of money, as what I was coming in yo get help with was something covered by the membership. So, I got the service for free and can use the membership to help with all the rest of my tech problems for the rest of the year!

Never a worry when anything needs service! Recently needed repairs to my laptop, and the service was spot on! They emailed progress and it was done in the time frame promised. They backed up all my work so I had no issues. Saved hundreds!!! 10 star experience!!

My membership is something people get jealous of! I don’t know why more people don’t become members. The coverage, the security, the buying with confidence for appliances and tech. Worth every penny.

I love that I'm a long standing member of great products that Best Buy offers. I have purchased several items from Best Buy and love that Best Buy reaches out to you prior to let you know your status of your membership or changes to anything.