Customer Ratings & Reviews

Worth the cost to get all my old computer “stuff” transferred over to new computer. I always appreciated Geek Squad availability.

If you shop at Best Buy often, then becoming a member is a no brainer. The Geek Squad Protection alone is worth it. No need to ship it anywhere, just make an appointment with them and take it to them so they can deal with how to resolve the issue. You get 60 days instead of 15 or 30 days to try something out before missing the deadline to return if you are not satisfied. So you don't feel rushed. The only gimmick here is the 24/7 support via phone or chat. Those agents are NOT trained well enough with what Geek Squad actually supports or not. I've had a few headaches with them and rather just go to a store to ask about issues that they can then tell me if worth setting up an appointment there or have them come to my home.

Wish I would of the cost before getting my computer looked at but the service saved a ton of money and is still very very useful

It's helped me out more times and saved me money every year by having an membership of "My Best Buy Total Membershp".

It was the best thing getting a membership. It gives me peace of mind

It's good with the membership that if product is damaged by accident, can get it fixed free of cost.

Comes in handy don’t have to spend money on geek squad warranty

I’ve been a member for quite some time now. Definitely worth it.

This was a great option and was super easy and simple. 100% I recommend!!

Nothing like having a little bit of extra protection to protect your expensive purchases

Once someone was able to help me it went well. Staff seemed distracted.

Excellent………………………………………………………………………………………………………..

Best Buy and the geek squad are the best. They will answer all your questions no matter how big or small

My Best Buy Total Membership gives me Free Geek Squad Service on my computers, rewards to buy other electronics and saves me money on new computers

Membership with access to Geek Squad is great! Working with the sales associates was a wonderful experience!

I like it because i am not that great with computers and they are fast when helping me with issue.

NOTE: This was all done online, not in store, but Brentwood was the selected store online. I purchased online a 75" LED TV from the Brentwood store as well as their $200 Total Protection program (using their Total Protection program the delivery and mounting/installation was $200, plus you also get 1 year of the Total Protection program - it's a better deal than the $249 mounting/installation). The 3 star review is for the following, mostly scheduling related: 1.) When purchasing the TV and Total Protection (delivery and mounting). The webpage appointment portal is confusing. It did not properly schedule delivery & mounting. When the TV was delivered they told me that installation had not been scheduled. It took a call to sort that out and they did so in a nice way, waiving any additional cost, but adding another delay in getting the TV, mounted and up and running. Make sure you take nothing at face value with their online service, call & verify you got what you expected. 2.) The mounting/installation was scheduled for 4 business days after delivery, due to the screw up stated above. I was given a window of 9 am - 1 pm for the Geek Squad to arrive. They had not shown up as of 1 pm, I called Best Buy customer service and asked them to contact the technician. The technician called me and stated that I was on "his" board for the afternoon, not morning. I was duped again! They were all nice about it but my time was again wasted. Again, I should have called to verify everything and not trusted their website and arrival window notification. Make sure you take nothing at face value with their online service, call & verify you got what you expected. MORAL OF THE STORY - do not trust Best Buy's online version OR arrival window notifications. Call & verify if your time is valuable to you.

Now that I am older and technology is getting complicated due to the constant updates - this is a necessity.

Membership is a great Value for my Home Business it has helped me a few times already in person and remtely.

The membership is well worth the money. I have unlimited help for the year. I received $150 in store credit.