Customer Ratings & Reviews

I love that I'm a long standing member of great products that Best Buy offers. I have purchased several items from Best Buy and love that Best Buy reaches out to you prior to let you know your status of your membership or changes to anything.

I absolutely love this membership. The Geek Squad for my Apple Watches up and running again. One had be locked for about a year and the newer Apple Watch 8 had not been activate for over two years. Verizon could not activate it either. After I bought 2 new laptops and purchased the membership and found out all the benefits, I have been totally utilizing it.

I use the geek squad store consutations for computer problems very often and would recommend this plan to all the other people who I see there, who do not have it. It is such a valuable benefit and that is just one benefit. Having extra time for returns, fast free shipping, and special offers also come with this. Discounts on several services like TV mounting and repairs makes this an exceptional value.

Great deal. I was traveling out to the west coast and needed to bring in my laptop. The Geek Squad fixed it within an hour. Always so polite and knowledgeable. From the east coast to the west coast . I always know where I can go. Thanks for being so helpful.

The best buy membership is a great value for customers looking to buy major appliances and new electronics (like TVs, computers, mobile phones). Its definitely worth all the perks and savings if you are buying more than two to three items over the course of the annual membership.

I had an amazing experience at Best Buy! The employee working in the radio install garage went above and beyond. Even though the store was short-staffed on the floor, they stepped in and helped me find and purchase the perfect radio. Their professionalism, knowledge, and willingness to assist made the whole process smooth and stress-free. Truly outstanding customer servic. Thank you for going the extra mile!

The Geek Squad support is worth the price of the membership alone. These folks have been very helpful and responsive to my needs. I especially like the fact that appointments can be made to meet with the Squad and they take the appointment times seriously. The only drawback to setting up an appointment is talking with a representative with a thick foreign accent which makes communication difficult at times.

I’ve had a really good experience with Best Buy Total so far. The extended warranty and tech support have been super helpful, especially with multiple devices at home. It’s nice not having to stress about repairs or troubleshooting, and the free delivery and member pricing are a solid bonus. Overall, it’s been totally worth it and has made shopping at Best Buy a lot easier.

Fantastic membership package, price, benefits. Made multiple electronics purchases and was adding individual plans for each but received thorough explanation of Total membership from very helpful (and patient) customer sales rep. Made much more sense for overall ease and cost effectiveness. Great service amidst the holiday rush!

I recently had an issue with my Alienware gaming laptop and brought it to Best Buy for service. From start to finish, the experience was excellent. The Geek Squad team quickly diagnosed the problem, explained the solution in a clear way, and handled everything with professionalism. Gaming laptops like Alienware are powerful but can be tricky to fix, and I was impressed with how knowledgeable and efficient the staff were. Not only did they get my laptop running smoothly again, but they also gave me helpful tips to keep it performing at its best. In my opinion, Best Buy is the most reliable service for tech support and repairs. They’ve earned my trust, and I won’t hesitate to return if I ever need help again.

I bought it for the unlimited Geek Squad supoort. I could not figure out how to make an appt online but I called and someone got me scheduled. They Geek Squad guy was very knowledgeable and was able to solve my problem.

I love my Best Buy total membership! I renew it every year without having a single doubt. It helps me with Best Buy coverage for all of my purchases and anytime I have a problem they stand right up and take care of it

I never looked into a Best Buy membership before this year. I purchased a new computer and after I examined all the benefits this membership would afford me, I couldn't believe I didn't subscribe sooner. I feel a lot more inclined to try new tasks with my computer because I have the Best Buy Team behind me to support and correct my problems. Just great!

Honestly, My membership makes life easier. Free Geek Squad support, extended protection, and those sweet member only perks take the stress out of buying tech. Knowing repairs, setup help, and protection are covered feels clutch

It’s a real deal. If you shop at Best Buy then I think that this is a must have, if you had the membership when you purchased an item and then that items price goes down you can price match it which means you get some money back. You can also return for a longer period after you buy and item. I think that if you shop at Best Buy once in a while or a lot it is a must have and will save you a lot of money. Overall it is a great thing to have.

Best Buy Total is amazing and totally worth it. The return process is super easy, and having extra time to return items makes shopping feel stress-free. All the perks are really nice too, from added protection to member benefits that actually feel useful. It makes the whole Best Buy experience smoother and more enjoyable in my opinion!

The membership has been a great benefit for me as I am not very techie. In the long run, I haven't had to use it much, but when I have needed it, it has been a life saver and has also saved me some money. It's great to have the backup of pros and to be able to ask questions and get help. For me it has definitely been worth the cost of the membership

This is a good deal if you are a Best Buy customer and buy all your appliances and electronics. I have it for a few year, the only downside is that they don’t include, home installation or services, like they use to. Keep in mind if you buy 70”+ inches tv or other equipment you must bring it to the store. In the past they pick up and give you home service

A membership as warranties is great to ensure your product's lifeline. So far i didn't need it so far, but it's always a good investment, you never know what could happen and best buy's warranties have solved some issues in the past when i needed. UPDATE: Sadly nowadays the attendant didn't offer me the membership because it's not offered anymore. Such i shame when i didn't keep it. It was awesome to add new buys on it.

I am very plaesed with our purchase of the Total membership. We were able to get a dicounted price on our HP laptop, get data from our old laptop transferred, set up Windows 11, and set us up on a Microsoft Office account. No muss - no fuss. The guys at Geek Squad were great.