Customer Ratings & Reviews

I recently picked up an iPad and a Samsung TV from Best Buy, and I’m really happy with both. The iPad is lightweight and responsive — perfect for browsing, video calls, and streaming on the go. I paired it with a keyboard case and the experience feels almost like a laptop for everyday tasks.

We have made a number of purchases from Best Buy and thought this would be a good time to have the benefits offered to "Best Buy Total" members. Since signing up, we have used the "Price Match" program to save quite a bit of money and the 24 months of extended warranty coverage provides peace of mind.

The price was worth it for what all it covers. We have just had it for about a month now and have not used it yet, but we are glad we purchased it because it made us feel more secure and comfortable with our kids having the electronics they do because we know they are covered in case of an accident.

Signed up after having a problem with my new laptop dropping Wi-Fi. Everything was checked, updated, and tested in store. Although the issue did not reoccur in store it presented again a day later at home. Since I signed for a year contract I will be returning, possibly to have a new network card installed as the existing card must be defective.

I like the membership to Best Buy Total because it is automatic coverage on anything that purchase in the store. And besides this feature, it allows me to have some Geek Squad services included too, thus allowing me to save on their labor when I had computer assembly work done. The package has saved me money over the years.

So glad I had it after having back to back computer issues. They were apparently quick fixes. I am having some problems again, as a MDiv student I am on my laptop all the time, so I am not surprised. It however does feel like some of the staff are not as capable as others, so my hope is that their team will do some skills training, or pass around projects based on skill ability.

The annual membership is well worth the money you pay for it. We just had to use it to have our laptop scanned for malware and viruses after having identity stolen. Representatives were very polite and professional. Very happy with the service! Definitely recommend!

I love having my membership it helps when you don’t have to have money upfront to take care of something usually covered by the policies of membership Anytime I’ve had a problem and had to use geek squad. It’s costing me nothing to have them look at it my laptop I have a plastic shield for my phone. It has a lifetime guarantee, and whenever I’ve gone in there to get a new one, it’s never been a problem.

We have purchased a good amount of electronics so it's only right that we protect it with BB Total Insurance. We love it as it covers all purchased made after purchasing the insurance.

This was my first time going to best buy.. Everyone was very nice . I just got window 11 computer and got my self in trouble.. buying the membership was a good idea because I know something would happen again.

When I tell you this is THE best membership ever I mean THE best ever. I’ve gotten so many items for not even 5$ and each one costed over 30$. It’s also great that any item I buy here has the warranty guaranteed and I can take any electronics to get inspected for free. Great value and couldn’t recommend it enough

The service is good. The products and equipment are good. The employees seem very knowledgeable. Every time I visit Best Buy, The staff has always been friendly and helpful. I just like the way they do business. The staff knows about the products they are selling. The warranty and exchange system system is good also.

They fixed my sons computer and save me like 250 bucks. So my son’s pretty tech savvy but after multiple attempts, we were unable to correct air and Best Buy had it done the next day.

Totally worth the benefits of the membership. I had thought about not renewing then one of the members explained what I was missing out on and I cannot wait to use the full benefits .

I recently purchased the Total Membership and I could not be happier! Doesn’t matter if I walk into the store or I call the geek squad by phone; they are always so helpful and knowledgeable. I recently made a phone call for assistance on my laptop that was recently repaired and the associate not only fixed my laptop and showed me how to find my documents, but she also assisted me with getting my copier to work correctly. I thought I needed a new copier/scanner/printer, but I had not installed it correctly. That’s all it was!!! I think Best Buy has some great people working for them and I’m glad that I purchased my Total Membership. It gives me peace of mind knowing I can get help when needed!!

This is a huge value for our family. The person who always took care of our computers is now unable to, I feel like I can have my electronics taken care of again and not feel frustrated, as it's not something that I do.

My Best Buy Total has been very helpful for me. I like having the 60-day return window, especially for big purchases like laptops. It gives me peace of mind and flexibility. The in-store experience was smooth, and everything was clearly explained. Overall, a great membership if you shop at Best Buy often.

had this for years love it i try like crazy not to take to stores as they have messed up every single think i have taken to stores but they on line if get right person ( take a few times some times but they are normally great

This membership is the best value out there, this service has helped me with all my devices and the staff is very knowledgeable. If you have a mac they will direct you to a team member who is Apple trained. Even when I call on the phone they are able to assist and clear the issue in just minutes.

bought the warranty offer which was cheaper than the repair price. saved about $50. A good deal. I was worried about the virus on my computer and the salesman said it was not the normal virus they see. It took them an extra day but they killed the virus. I was tickled to say the least. Very pleased with the outcome.