Customer Ratings & Reviews

Best Buy use to have an insurance plan through geek squad, that was based on a percentage of the price, but with the Total membership, you pay for a full year of coverage on all products; also comes with various deals on products that are on sale, only to members. Apple items get the most love, because you get AppleCare on any devices you purchase. Instead of waiting to go through apple themselves, you simply bring it to best buy and they do the rest. Best way to say that Total is worth it, it’s the “Bestbuy” when it comes to shopping at bestbuy.

I am super prone to breaking things, having this coverage makes me that much happier knowing I have the ability to fix or replace my phone with this coverage is amazing!

Great piece of mind and great extra added deals. Like a Sam’s club membership with free protection plans with your purchases. If you buy any devices from Best Buy, this is a must purchase! Got my washer, dryer, fridge, and PC from Best Buy and this will have my purchases covered with extra protections!

My Best Buy membership has been the best investment I've made in product warranty. This past year it has saved me almost double the cost of my membership. Best Buy's Geek Squad has helped me with many computer questions both in store and over the phone. I can't say enough good about this service. If you don't have it, get it.

This is sooo worth it in the long run, makes pc fixes/upgrades/repairs free when they would have to cost the same price to do this anyway. Fuether more the protection plans on everything also makes it worth ot

This membership is real valuable. I love to have peace of mind in all my products purchases, especially appliances.We own Airbnbs and this membership never dissapoints.

Purchased a Microsoft Surface laptop at the beginning of the month as i began college onlime. So far its been treating me well, good battery life and the size makes it great si i can bring wverywehrwre qith me and work on stuff.

It's taking me a lot of time to get my new computer to the pint where I can find my old documents. I thought they were transferred but I'm having to search for them on my old computer and individually transfer them to my new computer.

I always buy my tablets and cell phone etc from Best Buy. They have good discount iffers. They have knowledgeable staff. They have a great Samsung rep and also a Verizon rep. I joined Geek Squad. Very happy.

The store clerk recommended this for $180. With it, we got to migrate the older lap lop info over for free instead of paying $140. In addition, we bought the lap top for $1,099, but we saw it on sale later for $679. This included price protection so we got a refund of $460 too.

So far, I have been VERY HAPPY with the membership and everything that comes with it. Admittedly, I know almost NOTHING about computers, I've always been intimidated by, and weary of them, but we're now living in a world where I NEED one, and I need to learn how to use it. The GEEK SQUAD personnel have been instrumental in helping me to become proficient enough to use my laptop and to take full advantage of what it is capable of helping me with. And the security that comes with KNOWING that anything that goes wrong with the computer is covered by this plan is very reassuring. I highly recommend doing this.

This membership has been a big help with my laptop and desktop. The support and member pricing have saved me both time and money, and it gives me peace of mind when and if tech issues come up.

This membership gives such a piece of mind when buying products through Best Buy! You always know you have an automatic 2 years of coverage as long as you keep your membership active. Plus, any questions or you need help with anything and you can go right to one of their stores for free! Also, you get great deals and discounts on products daily.

I like to utilize the Total Membership offers when I make a purchase of something that may needed added support. It turns out I didn't need the support for this purchase, but the previous two purchases, over the last several years, did provide value well above the cost. It is a nice option to have.

Saved me a lot of money getting my computer repaired and I can bring it in again anytime over the year if I have more problems. Work was finished in a couple of days.

My Best Buy Total Membership pays for itself and I couldn’t live without it! My computer became unreliable after seven years and the Geek Squad helped me choose a new computer, which is a pleasure to use! I know I can get help troubleshooting on the same day which has been a lifesaver and gives me total peace of mind with all my technology issues.

This membership has already paid for itself! It's a great peace of mind to know you can bring your laptop in, have it repaired by knowledgeable experts in a reasonable time, and be covered under the Best Buy Total membership.

I’m really glad I chose the Best Buy service plan when I purchased my product. It has given me total peace of mind. When something went wrong, the process to get it fixed was simple and stress-free. The team was professional, friendly, and fast — they explained everything clearly and handled the repair without any hassle. What I appreciate most is that the plan covers issues I never would have thought about, and it really saved me money compared to paying out of pocket. It feels great to know that if anything else comes up, I’m covered. Definitely worth the investment, and I’d recommend it to anyone buying new electronics.

When technical issues arise, Best Buy always comes through with help, products, or answers. And I like the discount on products—that’s a big help. My membership renews every year and for me it’s an investment in our electronics and in my peace of mind.

It is well worth purchasing this plan, I had to bring in my laptop 3 separate times for geek squad to help me fix. It would have cost me hundreds more anywhere else.