Customer Ratings & Reviews

The service received from the member of the geek squad was excellent. He answered all my questions, very patient and was able to solve the problem with my Laptop.

I had a laptop failure and originally did not think of going to Best Buy. I contacted a local computer store and it was going to take a week before they'd even look at my PC. I am so glad I remember Best Buy. They got me in and running quickly. They were very professional and took a look while I was there to see if it was something they could handle quickly. I ended up having to leave my PC and within a few days it was fixed. I ended up having another issue a few months later - my drive failed - and so I went back again. They again did a nice job. I really like that they schedule appointments and can accept walk-ins. I never had to wait very long for assistance. I highly recommend this service!!! They make a frustrating event less painful!!

I like the fact that this membership covers all my devices and I can bring my phone, IPad or computer in for the Geek Squad to fix the problem I have. I'm glad the membership will be there when I need it.

This service is absolutely worth it! I will use it till the day I die! I recommend all my friends and family get this! The only part I don't like is I wish T.V. installations were free or at least cheaper, I'm military, so I move every 3 years and I don't trust myself enough to re-mount my expensive/large OLED T.V. every 3 years

This membership offers the best option for tech support (the Geek Squad) for my new laptop and associated software. To have this support for the increasingly complex IT world is invaluable to me. I recommend this membership to all but the most highly technical individuals.

I go there for many things recommendations on product service suggestions on how to operate devices and I get continual professional quality, advice, and service

I purchased this for a big screen TV and have been pleasantly surprised by the other features not related to the support of the TV. The peace of mind that comes with this purchase and coverage of other items has been welcome.

The Lenovo Yoga two in computer and Samsung S25 Ultra cellphones are absolutely fantastic. Also purchasing service plans for all was a one stop takes the cake deal. The sales associate, "Patrick" went above and beyond to help us with our purchase. Don't go anywhere else when you can have One Stop Shopping at Best Buy! They have that name because they are......your Best Buy! Thank you Best Buy!

I've purchased My Best Buy Total for the past few years and it's given me a lot of value. I've gotten several free visits for laptops and phones, plus a free service call on a stove. It has given us fast service, with most visits needing only software fixes and thus not costing us anything.

This is a good deal when you think about how does a hacker get into you devices and wreck havoc with malware, keyloggers, with this service it's a breeze with Geek Squad. I love this it works for me and my family.

Per my Best Buy Total Membership I received assistance setting up my new laptop. In addition, because of the price match benefit, I received a refund of $350. More specifically, on Black Friday there was a price reduction for the laptop model I purchased on October 29th so I received a refund of $350 the difference between the amount I purchased the laptop for and the new price.

The My Best Buy Total membership has been absolutely worth it for me. I have two tablets and a laptop under my plan, and paying about $180 a year gives me real peace of mind. When I broke my laptop, Geek Squad repaired it with no extra cost, saving me money and stress. I love knowing my devices are protected, and the customer support has always been fast and helpful. Overall, I highly recommend this membership to anyone who wants reliable coverage and hassle-free repairs.

This membership saved me a significant amount of money when my computer’s hard drive failed. They replaced it and ran a full diagnostic to restore my computer to its original settings—the only cost I paid was for the hard drive itself.

I highly recommend this if you aren't willing to buy the same things over and over again, when they inevitably break or stop working. It's worth the price to automatically get anything you buy covered by insurance. Plus you get good deals.

The service is excellent, and having the membership makes everything much easier. The extended return window up to 60 days and the included AppleCare really make a difference. I’m genuinely satisfied and highly recommend it. I used to buy Apple products directly from Apple, but now I don’t see the point anymore. Just a tip.

I recently purchased a back up driv that is worthless. It down loaded my files but doesn’t give me a way to separate files. Now I have picture, email, video files, and everything else all mixed up. Real difficult to try to sort. My thumb drive is better sorted. I can find things pretty easy. Thank.

The Membership has been a great service to me. Any problem with my laptop and the phone service personnel have been able to fix it. Also I get my laptop cleaned up regularly. I recently had to buy a new laptop and was given truthful and helpful advice, much appreciated.

The geek squad was great but there was a huge problem getting through to the store. All I could get through to was someone in South Africa and then it took some time to get a person from the store in Citrus Heights in contact regarding a related problem. Please put in my vote for being to get in touch with the store in person and not with AI or some other person outside the store.

I rarely if ever purchase or buy into such membership programs. But this membership has served its purposes and is worth the cost. I have gotten free delivery and installations time and time again, and free technical support. I have gotten discounts on items at the register due to my membership. Also, the membership adds an extra layer of consumer protection to purchased items.

This is a first for me, I've never needed help with one of my devices but I finally reached the push point. After speaking with one of the service technicians I made the decision to purchase the service plan on a yearly basis. All my questions were answered and everything I thought was important plus many other items the techs suggested made this purchase well worth my time and money. The guys in Logan were super helpful and listened to my issues and solved my problems.