Customer Ratings & Reviews

You will definitely be a repeat customer when you are a Best Buy Total member. The value is great btween extended warranties, tech help, pricing and previews. Well worth it.

This is my absolute first time purchasing with best buy online. I have wanted to buy the new Samsung S24 Ultra 512GB Since it came out in January this year but with my new job I had absolutely no time especially having my carrier as Metro PCS which requires not only to find one unlocked but then finding time to go to Metro and switch my phones over. There was 1 of the exact phone and case that I wanted left in the Pembroke Pines store I made it just in time. I could not afford the entire amount upfront and I instantly got approved for not only the Best Buy credit card but also the 24 month financing. I was the happiest person in the world until I checked my Email receiving registration for my new credit card only to find out my fault doing a typo error on my social security number only made it impossible to fix until I spoke to this amazing lady that notated every detail on my account with everything that happened so i wouldn't even have to repeat anything to finalize the fix once I receive my actual credit card in the mail. So not only 5 stars to the best buy store, the best buy online/phone technical support, the online pick up order customer service, the floor associates as I was also buying something else very helpful to last but not least the cashiers 5 stars to everyone of you and I am by far Probably one of your happiest customers and in love with my new phone

My experience with Best Buy Total Membership has been excellent. I love it because it gives me consistent deals on products along with a free warranty for bought products. Totally worth the value

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases!

I bought this when i bought my laptop, just as added insurance if something were to go wrong. I haven't needed to use it for my laptop, but it isn’t just for the product you're buying at the time of purchase, it can be used for all of your electronics. My daughter is autistic and has several tablets, not purchased at Best Buy. She managed to turn off parental controls and reset the password on her new tablet, then couldn't remember the password. We took it down to Best Buy, and they fixed it in minutes for zero additional costs. I will renew this every year just for that reason. Everything else is just a bonus. If you are a special needs parent, do yourself a favor, and buy this!

If you're going to buy a laptop, prebuilt PC, or are planning to build a PC of your own through BB, the membership isn't just a convenience, it's a requirement. While it IS pricey, the value you get out of it is ridiculous, considering it lasts the year through. You avoid an insane number of repair/diagnostic fees that you'd run into with other places, you get updates when parts you're looking at drop if they go out of stock, and it's genuinely just a lifesaver being able to add on a protection plan for every single thing you buy at no extra cost. With the parts I've gotten so far, the protection plans for all of them would've amounted to about $700 altogether, but they're covered in totality by the membership fee.

My new Whirlpool dryer was defective and didn't dry even one load after delivery and installation. GEEK technician was scheduled in a few days and said repair costs were extensive and recommended replacement. I was required to pay an additional $80 for an upgrade to a boxed machine. Delivery of new machine will be in another week. My membership is fantastic. I think.

Member prices are great. I have not had to use the Geek Squad except to set up the new computer, but they were wonderful to work with. The customer phone support is TERRIBLE though.

As a frequent shopper at Best Buy, I recently opted to invest in their Total Protection Plan, and I'm pleased to share my experience with it: Coverage: The Best Buy Total Protection Plan offers comprehensive coverage for a wide range of electronic devices, including laptops, smartphones, tablets, and more. What sets it apart is its all-encompassing protection against accidental damage, hardware failures, and even normal wear and tear. Knowing that my devices are safeguarded against unforeseen mishaps provides invaluable peace of mind. Convenience: One of the standout features of the Total Protection Plan is its hassle-free claims process. In the unfortunate event that my device requires repair or replacement, I can simply initiate a claim online or by phone, and Best Buy takes care of the rest. Whether it's a cracked screen, water damage, or a malfunctioning component, the process is streamlined and efficient. Quality of Service: I've been consistently impressed by the professionalism and expertise of the Best Buy service team. Every interaction, from filing a claim to receiving repaired or replaced devices, has been handled with care and attention to detail. The technicians are knowledgeable and responsive, ensuring that my devices are promptly restored to optimal condition. Value: While the Total Protection Plan requires an initial investment, I believe it offers excellent value for the coverage and peace of mind it provides. Considering the high cost of electronic devices and the potential expenses associated with repairs or replacements, the plan more than pays for itself in the long run. Plus, the added convenience of not having to worry about out-of-pocket expenses for unexpected repairs is priceless. Overall, I wholeheartedly recommend the Best Buy Total Protection Plan to anyone looking to safeguard their electronic investments. With its comprehensive coverage, convenient claims process, quality service, and excellent value, it's a smart choice for protecting your valuable devices and ensuring worry-free usage for years to come.

If you don’t have this membership you are missing out! It’s paid for it self time and time again with all of the purchases I have made being protected and along with all the other great benefits.

I purchased My Best Buy Total Membership for peace of mind. While I do have anti virus protection, I find myself always having questions. This is where my membership helps me.

The membership helped me save a ton of money starting on my first purchase! I highly recommend the membership it is well worth your time and money now and in the long run!

Best thing I’ve purchased . I don’t have to worry about purchasing multiple warranty everything is covered it comes in handy . So easy and convenient

Worth every penny i love this membership so much has gotten me out of alot of pickles and gets me the best deals for gifts and household items needed

I have had this membership for several years now and have found it to be extremely useful, especially since I make a lot of my electronic purchases at Best Buy. It’s always nice knowing that I can call and we’ll have someone there available to help me and at reduced prices as well.

Best Buy Total gives me real peace of mind. Tech support, exclusive deals, and protection all in one—totally worth it. I’ve saved money and stress more than once. The service is fast, friendly, and reliable. If you shop tech often, this membership pays for itself. Highly recommend!

I brought in my daughter's computer to get cleaned up & I wasn't really sure how much it was going to cost...Needless to say, I was greatful that I was offered the membership bcause it was significantly cheaper than what I would have had to pay without it & it also covers other Best Buy purchases.

I love the Best Buy total membership it comes with great perks and a lot of support from Geek squad when it comes to repairs or any questions I have about my products I purchase with Best Buy. And free 2 year warranty on all items purchase with Best Buy is amazing‼️

Just pay for the membership. Having the idea of a 2k laptop or 200 dollar controller break while traveling sucks. Now if my stuff breaks im covered.

I can't live without this. I can make an appointment in a couple days to come in with a family member, and we get the help we need on our devices. They have a great team.