Customer Ratings & Reviews

Not sure, for the price of membership, that over the long haul I will purchase enough big ticket items for the cost to be justifiable. Only time will tell and I don't remember anyone mentioning if the future purchases don't justify the cost, what then ?

My experience with your tech people was great. Fixed the problem and were both friendly and helpful. I only gave it a four since I just signed up. But based upon that experience, I would highly recommend the membership.

This membership is amazing. It is an additional price, but once you have it, it's so helpful and reassuring to know that you have systems to back you up if your device malfunctions or you just want some guidance. So far, I've utilized my membership advantages once when my laptop display was messed up, and it went so smoothly. I plan to use it again if I ever need to! Definitely recommend it to anyone considering getting it.

I don't typically purchase extended warranties or subscribe to membership offers, however, I am glad that I opted to join the Best BuyTotal Membership plan. Within the first 30 days I have been able to get great service from the Geek Squad on numerous tech items! They added memory to my computer, backed up 2 old computers and transfered information from to my new. They helped me with new external storage, with my watch, phone and earbuds. The technicians were friendly and fast! I have a couple other "projects" and plan to use this service to its max!

Over all membership may seem much at first, but have protection does pay for it self when you do have to file a claim. Had one my computer tower break and bricked itself. With protection i have best buy covered the entire tower replaced it completely free of charge that alone was worth the yearly fees. Totally worth the price!!!

This is the best purchase I have ever made! I was able to get the help I needed on my laptop. I was given plenty of time when I dropped it off and when I picked it up. Excellent customer service!

My membership has been a good investment for me. The combination of extended warranty coverage, exclusive member pricing, and 24/7 tech support makes it convenient and reliable for all my electronics needs. I especially appreciate the peace of mind that comes with protection against accidental damage and easy access to expert help whenever something goes wrong. The discounts and special offers also help offset the cost of the membership, making it a great value overall.

The unlimited Geed Squad support are great, the staff is knowledgeable and attentive to all our questions. I feel comfortable and have peace of mind getting the protestation plan.

I have always been glad to have the membership since purchasing it. The service level and value have both than higher than I anticipated, a nice surprise.

Everything about this membership is fantastic! Having the Geek Squad available to assist us when we need help is priceless! Great prices and awesome employees who do a great job getting us what we need. Not to mention the having a Best Buy Card, now that has great benefits too!

The membership is SO worth it! They took care of my PC and got it functioning like new again. They even cleaned and fully updated it. The geek squad members are helpful and knowledgeable. Just access to the squad is worth it, but add to that a free warranty on every purchase? I cannot recommend the membership emough!

The membership has been totally worth it for me. The extended return window alone makes a huge difference, I don’t feel rushed when I’m buying something I want to test out. The included protection plans are also a big plus and save me money on the things I actually use every day. Overall, it’s given me a lot more peace of mind with my purchases.

The membership makes purchases and return easier. No having to track items. We continue too do more purchases from bestbuy compared to the other stores.

Great value for frequent shoppers. My Best Buy Total has been really helpful. I like the extended warranties, tech support, and member-exclusive deals. It gives me peace of mind when buying electronics and has already saved me time and money. Definitely worth it.

I was made aware of the financial advantage of the membership, especially that I had 2 laptops for checking for intruders and any other problems. It's really a good deal and the staff was very helpful to explain the advantages

This service from Best Buy is very helpful. We always had some or the other issues with tech that would be too much for us to deal with. This this membership and any amount of tech devices are covered.

If you stop to think about it, as I did, you probably buy a lot of tech, appliances, phones, audio visual, flood lights, smart home components, and on and on. It really adds up. And, if you're also like me, you serve as your family's purchaser and technical support for their items as well. For these reasons, I finally joined BB Total. Given that it includes Apple Care (something Apple charges extra for!), my Mac, iPhone, and Airpod purchases paid for my first year membership in those charges alone. I do most of my own tech repairs and programming, but I do love the ability to walk in and return an unfixable device and walk out with a replacement then and there. Try that with your favorite online retailer. Sure, I get it. BB Total is not for everyone who might buy one or two items every now and again. But if you're living in a home with a family and are making use of the latest technologies out there, you might be surprised at just how much you're buying. Getting it all from one location (that also price matches) and gives you extended warranties and other services for a flat fee that covers nearly everything, then BB Total becomes a pretty compelling consideration.

I like having the piece of mind with total protection i get with everything i buy. Things are expensive. Knowing that i wont have to fork out the money for a new one is great

I love having the Best Buy Total membership because it provides a blanket extended warranty on all of my purchases, giving me peace of mind in the event something goes wrong with my items. I also love the fact that i can namk my points longer, so i can save them for bigger purchases.

I didn't know about this membership until my goggle pad got a virus and the geek squad told me how to save money on repairs. Its worth it just in case if anything else happens.