Customer Ratings & Reviews

I purchase this because im building my first PC. If something goes sideways i have Geek squad for help sand with the extended return window i though this would nice to have.

It includes Geek Squad protection on almost everything you buy while a member. For people who buy MacBooks, iPhones, and appliances in the same year, this is an incredible value. It also includes 24/7 tech support.

This membership will save me from having to have any hassle of paying more for a repair from my laptop to any item I buy, it is covered and I get some peace of mind knowing I dont have to worry about things if they go wonky.

The Best Buy total membership is one of the Best Purchases on the market today, bar none. Help and support are available by knowledgeable employees 24/7, so there is no need to panic. No waiting for stores to open or ‘the specialist in that area’ to return, etc. Drop off is a good service, also. Appointments are nice as well - saving time and gasoline. These I refer to as one-and-done. When a trip to the store is necessary, it is a pleasant experience because there is a nice atmosphere, employees are smiling and and welcoming, and have a willingness to be helpful, rather than just standing around like some stores offer.

It's still early in my membership to accurately review the Geek Squad. So far, I still have the same problem my Computer was brought in with.

I had a great experience with a representative named Jordan who was truly gifted and had customer service as her work theme. I am pleased with the product which is so much faster than my old outdated system.

Tech help by phone, on site and even at home is covered in this invaluable membership. In one phone call a question can be answered, a problem solved or an appointment with the Geek Squad at your Best Buy can be scheduled. We have had and used this service for years--never disappointed!

Great service I had computer issues from a different company and got help from other sources with no help geek squad helped with a problem I had for months worth every penny.

Computer is working excellently as expected. Printer will be replaced today as both Geek Squad and manufacturer assistant could not make the printer function.

Very helpful staff. Purchased Samsung washer and dryer and I love them. Installed by their people done very professionally. Friendly staff .

Love it best one i ever bought son has a gaming computer so glad i had it because i would've been out thousands in geek squad for putting parts in for me they did great job

This membership has a lot of perks! You usually get free add ons to most products with the membership, the best one is the protection plan. I also like it cause the return policy is better! The only thing that I don’t like is that it’s pretty costly, especially since you do a one time pay and not a monthly one. It’s not best for those who will rarely buy products from Best Buy, but if you think it’s worth it (especially for expensive products where you’ll want extra premium protection) I’d say go for it. You go some things to consider based on budget, frequency of product buys, and how much you value add ons. I might be missing some things the membership can offer, definitely do your research!

Well, well , well ! How cool is this?! Got a problem with anything from them and it’s handled fast and efficiently! They have always “ made it right “! I’m very thankful !

The Tech Support was impressive, by making certain everything was in order when I picked up my new unit. The membership benefits easily outweigh the cost of the plan. Best Buy has always been good to our family...

Good membership to have for any troubleshooting errors or problems you may run into on the internet highway - whether you're on live chat or a phone call away..........

Our experience of purchasing a new computer was awesome. It had been 24 years since our last computer purchase. Of course, many new and exciting features are now available. Our sales representative was very knowledgeable about what each computer offered.

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases!

I am so happy that Geek Squad is there! I have used my membership service a couple of times already. I feel so much more hopeful about being able to solve problems that I get into with my computer.

They treat all their customers with professionalism they are super nice and actually offered me help to put away the big 77 inch tv in the truck. Thx for the help guys.

The overall membership is highly recommended. The benefits, including member-exclusive pricing and unlimited Geek Squad assistance, provide excellent value. The extended protection plans on purchases also offer significant reassurance.