Customer Ratings & Reviews

The membership is a great option. My delivery and set up was awesome. The gentlemen from the Geek Squad were very professional and knowledgeable. Just knowing that I have coverage from this membership as well, is very reassuring.

I have not really utilized the services available through the membership but if it really is as helpful as it seems to be, I am sure I will be delighted to have the ready answers when I have tech questions.

membership is worth the savings for the extra warranty and also for the price adjustment period when items go on sale right after you made purchase!

This member ship is super worth whatever your buying it for with the perks and benefits it gives you I will’s recommend it for anyone

I have been buy alot of thing from bestbuy and everything working very well i bought a playstation and labtob and 4 phone with different brands and all work very well

Prompt service provide yet work was being done without seeking much input from me as to what my needs were relating to my new laptop and its new to me operating system.

I have had to have 2 older laptops backed up to portable hard drives. I have had to send out a 4 year old damaged computer and an old insertable hard drive to see if any data could be captured. I had to pay for the shipping to & from. I was able to recycle a much older laptop at the Best Buy store. I still have to ask about recycling the damaged laptop. I would have been given a discount if I went ahead with recovery and repair of my damage computer, but instead bought a new computer. I received some discount when buying a new laptop and another portable hard drive. I have also received answers to several questions about my computers and what could be done or not done. So, in the past month I have received a great deal of value with the Total Protection Package which I only used maybe once a year several years ago.

I purchased a lap top for my son for college but the Membership services that came along with it I may actually use, like geek support. That would definitely come in handy for the electronic devices that my family uses. You need reliable devices to use every day so this is an excellent member benefit. Thank you for providing this.

This membership is a wonderful value to have someone who knows computers in and out available to help you is priceless. The folks are so patient and kind and, if you need to take your computer into them, they turn it around fast.

Nice tv for my living room. Picture is sharp & clear. The controls are easy to navigate. It’s a a 40 inch Insignia Fire TV. I love it that was on a great sale of just under $100.00.

This membership is a real value. My computer was hacked twice in a month; after the second, I took it to Geek Squad at Best Buy. Fixing that problem would have cost $150, but for a few extra dollars I now have a full year's coverage (insurance, basically) that if I have any other problem with that computer or my iPhone, Geek Squad will help resolve the issue!

The membership is very beneficial and worth the money. The advantages of having the Geek squad help and not having to go anywhere else is fantastic. And the perks that go with it. Highly recommended

This membership includes unlimited geek support verses what apple offers for its product. Much better value than apple and easy to go into the store and get help right away.

This membership was the best purchased I ever made. I utilized its perks. I purchased a washing machine, got 2 stereo installations, had my computer checked out. All FREE with my Total Tech. The price I paid for membership saved me a ton of money

I am so glad I bought this plan because I now have to use it for other unplanned emergencies. Staff is very courteous and explains situation and recommendations thoroughly so that I can make the best decisions.

Gift came in handy for my son’s gaming computer that was 3 yrs old and the warranty had ended . The geek squad got that computer up and running like new thank you.

They have always been there for me. Have always answered my questions and showed me a few shortcuts. I usually stick with a few websites but they showed my a few different options.

Mostly positive results. A change to the administrative id was not communicated well, and caused some problems to right-mouse selection values that didn't work. Fortunately, the files were intact and could be located, so "no harm, no foul". The Geekers know their stuff, no doubt about that.

i have used this before and not real happy BUT this time with the old, new and carrying case....ALL Best Buy folks were BEYOND marvelous...Aaron, Andrew, Anthony...they are the AAA of Best Buy in my book. They ALL are TRUE Assets to this Best Buy

This membership is a terrific deal which gives me the incentive to continue to shop at Best Buy where their pricing is not just the best, but with the increase of the cost of living it makes sense. I will shop at Best Buy using my membership