Customer Ratings & Reviews

It’s nice knowing that all of your products are backed up with the top notch warranty. And the member benefits are great. We purchased all of our electronics through Best Buy any problem that has risen was taking care of.

Best Buy total plus not only gives you discounts on certain items and member special only pricing but covers all your devices for up to 24 months. The only issue I’ve had is with TVs and manufacturer warranties that you have to go through if the product is within one year and fails. Those manufacturer warranties are not as good so caveat emptor on things like TVs displays and any Apple products that need to be serviced directly through Apple. Otherwise pretty much everything else if it breaks they’ll either replace it or give you a gift card with the price you paid for the item so still well worth it.

I have received a lot of rewards from my membership as well as the extra benefits and features have made it feel very valuable.

When you need your lap top fixed this is the place to come. I was happy with the service and the customer service people are wonderful. They know what they are doing and explains everything clearly

I’m extremely satisfied with my Best Buy purchase. The product quality is top-notch, exactly as described, and performs better than expected. Delivery was quick, and the packaging was secure. Best Buy consistently offers dependable electronics and great value. I’ll definitely continue shopping here and recommending it to others.

Review of My Best Buy Total Membership Account Benefits As an avid customer of Best Buy, I have been enjoying the benefits of my Total Membership Account, which offers an impressive range of services that enhance my shopping experience while providing exceptional value. 1. Countless Discounts: One of the most significant benefits of the membership is access to numerous discounts on a wide range of products. This not only helps save money but also allows me to access premium products at much more affordable prices, adding considerable value to the membership. 2. Amazing Customer Service: The membership includes dedicated customer service that ensures all my needs and queries are addressed promptly and efficiently. Having access to responsive and knowledgeable service representatives enhances the overall shopping experience, making each interaction with Best Buy smooth and satisfactory. 3. Fast and Efficient Processes: Another key benefit is the expedited processing of orders and services. This means less waiting time and quicker resolutions, allowing me to enjoy my purchases without unnecessary delays. Overall, the benefits provided by the Best Buy Total Membership truly stand out and make every shopping trip to Best Buy worthwhile. Chance to Win a Gift Card Additionally, the opportunity to win a gift card simply by reviewing these benefits is a delightful incentive, providing even more reasons to appreciate this membership. I look forward to continued savings and fantastic customer experiences with Best Buy. I highly recommend anyone frequently shopping at Best Buy consider joining the Total Membership to enjoy these valuable advantages.

We should have the warranty without having to pay for a membership that we may not have a need to use in the future. And, Best Buy policy made use of the Geek Squad of no value after my purchase of a new tower computer with a mouse that is obviously very cheaply made and does not work, and with a problematic keyboard. Luckily i could still use my trackball and old keyboard. Very disappointed.

I have saved enough money where the membership has been "free" or "paid itself". I think it's a good thing to have. It includes Geek Squad and they will help with any electronic even if it wasn't purchased through Best Buy. Would highly recommend

I was prompted for this review in my Best Buy profile, where it also mentioned the review counts as a sweepstakes entry (for a relatively modest prize). Regardless, my rating for the Best Buy Total membership is 5 stars. I've worked in electronics for years, and know how to repair things. But consumer electronics are not amenable to repair (i.e. parts are hard to source, and disassembly & reassembly are often very time consuming, and not always intended for repair). While I disliked purchasing warranties for many years, in many cases it has simply become necessary today. Honestly, for the price, you'll have to decide your annual electronics purchase amount, in dollars per year, spread over two years, and determine is the warranty is worthwhile. A single TV or laptop purchase might justify the warranty. I wish it would carry into a third year (I think most devices only are covered for two years?) On the other hand, it extends the return window. I've only made two Best Buy warranty claims in 12 years (preceding the offering of this warranty program), but Best Buy mades it very easy to obtain a replacement for those two issues. If you're planning to purchase at least one 'big-ticket' item, consider it. Two big-ticket items, it starts becoming a really good idea.

I’ve been a Best Buy Total member for many years and have always purchased all of my electronics through Best Buy specifically for the Total membership benefits. At this point, the only real value left is the extended AppleCare coverage. Installation is no longer included, which is a major downgrade from what this membership used to offer. Product support has also gone downhill. Instead of actually helping, customer service usually just points you toward in-home service — for an additional fee. That’s not support, it’s an upsell. If it weren’t for the extended AppleCare, I would cancel. Best Buy needs to stop stripping benefits and reconsider what “Total” is supposed to mean for long-time, loyal customers. I’m recommending only for the AppleCare benefit.

the Geek squad members are very friendly and know more about computer's than I do. but their fix was trial and error. the price. Sold me a new Wifi. but that was not the fix. I like the membership, but the service fee did not seem fair or just. I was fine with the crew, however not the policy they must follow.

I love my total membership. I was able to get assistance installing a new software and some assistance in how to use it. It’s like having IT on retainer.

Year after year my membership has paid off. Great service & best Geek Squad experts. Deals every day & good protection offers.

Best value for the money. This membership truly saves you money on each purchase and ensures you have all products protected.

This is the one way I know my problems with the computer will be solved. I usually have them check things online so I don't have to bring it in which is really helpful to me. Have used this for several years and I highly recommend it.

I’m very pleased with the Best Buy Total Membership! I’ve been able to use this program for several of my computers! I’m sure that I’ll continue to use their services. I have an iPhone as well as several other computers and several iPads. I’ll use the Best Buy services as I need them. Wonderful product!

I never realized how much value I was missing until I joined the Best Buy Membership program! From exclusive member-only deals to free 2-day shipping and extended return windows—this membership pays for itself fast. The tech support alone is worth it, especially for someone like me who upgrades gadgets often. The rewards points add up quickly, and I love that I can apply them toward future purchases. It feels like I’m getting rewarded just for shopping smart. Whether it’s for the latest phone, a new TV, or everyday essentials, Best Buy makes sure members always get the best bang for their buck. If you’re still on the fence—don’t be. This membership is the cheat code to smarter shopping!

I feel this membership is a great value, the Geek Squad level of expertise and knowledge makes this a must-have, even for the computer minded individual. It just takes the stress out of having to figure out minor or hopefully no major issues, that may crop up!

It was a very reasonable addition to the cost of having malicious malware/software removed from my laptop computer. I may not need to use it for this in the future, but it gives me peace of mind that if something goes wrong within the next year I won't have that inital/upfront cost to have it looked at and fixed. I haven't had a chance to read and find out the additional advantages/features/perks it offers; and even if I don't use any of them in the upcoming year it's worth the peace of mind it is giving me.

First time I've ever joined the program. Seems a little too high but give apple expensive to repair laptop screens make it worth the cost.