Customer Ratings & Reviews

First time I've ever joined the program. Seems a little too high but give apple expensive to repair laptop screens make it worth the cost.

I have used my Total membership several times, and have been happy with the ease of making an appointment, as well as the knowledgeable and friendly staff. It is a little expensive, but it is worth it for peace of mind and easy access to help.

It’s really good to have esp u save on warranties so your product is protected for 2 years plus when anything goes on sale you can get that price also

always resisted 'Help' BUT this is great The Geek squad is great....glad I bought this service ....it has done alot and helped me learn how to learn!

My son’s computer failed to boot up properly after receiving an OS update. We went back to the Best Buy store where it was purchased and the Geek Squad teem expeditiously diagnosed and repair the computer in a short period of time. Having the Total Care program saved me over $380..00. It is well worth the price for the service!

This plan gives you everything. Special sales, discount prices, extended warranty, repairs, online assistance great customer services and great customer satisfaction

Paid for itself already when comparing the purchase of individual warranties to the value of the best buy total protection for purchases made during the annual membership. Totally worth it if you have more than one big ticket item to protect!

The Geek Squad support is the best. No matter where in the world I am, they access my laptop and fixes everything. I have a trustworthy support no matter where I am.

This membership has given me the piece of mind to purchase any item and know that I have the ability to return it if needed.

This product is so easy to use and helpful. I rely on my laptop to work and function at all times. My laptop got invaded by pesky pop up blockers. The tech support team was able access my computerandremotely fix the problem.

This membership paid for itself. I purchased a couple of high-dollar items and was informed that if they went on sale within 60 days, because I purchased the membership, I could come back and be price-matched and refunded the difference, so I would essentially get the sale price. Within about 4 weeks, they were both on sale and I got the refund. Definitely worth it for the money it saved me.

This membership has been wonderful for me and my family. The extra warranty, some discounts, and many other perks. I have been a member for many years and plan to continue to do so.

I purchased the total membership and I have already saved twice as much as the membership cost. I am a happy customer and will continue doing business at Best Buy.

This membership is seriously an incredible value, with so many additional gifts. Making your membership so very much more. Best Buy goes above and beyond for you and what you are looking for, and offers so much to protect your purchases. I recommend this to anyone and everyone. Get this! You will be so glad that you did!

The membership is a great value. In addition to all computer and electronic purchases, I now started purchasing appliances and have purchased my iPhones for the warranty protection that covers all these items. Again, a great value.

Havent had the opportunity to use it yet. Slightly bothered because one staff member told the plan covers all my product repairs for as long as I have the membership, then the next staff member tols me that its only a 20% discount on repairs. I hope it covers ot all because if not I'm cancelling my membership

I was so satisfied with the membership that I purchased. They have great deals great prices affordable prices. They also helped you with all the support that you need with tech repairs troubleshooting everything that you need. I really recommend purchasing this membership. It helped me a lot and saved me a lot of money.

This is a great value. I had them do in my home computer repair and cleanup. Now I’m covered for a year for only a few dollars more than they service was going to cost from geek squad. They really cleanup and sped up my pc. Very polite and professional and explained every step to me so I could understand. Highly recommend!❤️

I purchased our membership in early October and have used it, gratefully and successfully, many times already. We are in our late 70s, purchased a new computer etc and while somewhat computer saavy, Geek Squad's assistance, patience and expertise getting us set up and running took the stress right out of it! Its a relief and comfort to know they are but a phone call or store visit away.

I love it!!! Everything from the extended warranties to the putting on screen protectors on my phone!!! No hassles and always great service!!