Customer Ratings & Reviews

They took very care of me as though I was in a wheelchair. They treated me very respectful and helped me and answered all my questions and help me decide to buy a new tablet which I love. The sales guy Mario was very helpful. He met me get everything I needed for my tablet, and he also helped with me with my phone which needed a new screen protector.

The overall experience would have been five stars if the sales rep had not misspelled my name on the account. It shows as Rod and my name is Rob. In any case Molly from the Geek Squad was excellent and deserves a five for her efforts and explanation of the new desktop. If you could change my name to Rob Svendsen that would be great!

I have had nothing but great experiences being a total tech member. I really like that it also extends your return time.

Geek squad was very friendly, helpful and quick to get my computer up and running again for me in no time. Very happy with the service they provided.

The Geek Squad did an excellent job of arriving on time and being efficient and effective! Also, the sales person who took my order in the store was very customer-oriented. Yesterday I made another purchase - a new ipad. The sales person who helped me was very good and the Geek Squad again was great.

“I’ve been a yearly member of Best Buy, and I can honestly say it’s been worth it. The extended return window has given me peace of mind on big purchases, and the exclusive member pricing has already saved me money on items I was planning to buy anyway. I also really appreciate the tech support—it’s reassuring to know I can reach out when I run into an issue with my devices. Overall, the membership feels like it pays for itself through the benefits and convenience. I’d recommend it to anyone who shops at Best Buy regularly.”

We get this every year through total tech. It always pays for itself. People at BB are the nicest so I will always want to go there (Monroe , LA). This adds the extra 2 year plans automatically. What’s not to love?

Great benefits for all of my Best Buy products! From wiping my computers to extended coverage on all purchases, this has been a great experience!

Total Membership has been a wise purchase. Great Geek Squad access is especially nice with the purchase of a new laptop and all the electronics we have plus the appliance’s we have also purchased.

This membership gives you piece of mind and is a real value if you are a techy. It’s like life insurance for your gear.

Best Buy probably the best electronic store since RadioShack unbelievable expertise in every department great phenomenal customer service very fair priced and very great advantages to membership offers 10 out of 10 were recommended and do recommended to every friend and everybody possible thank you, Best Buy

So far I've been treated well and my computer does what it needs to do and much more. I am looing for a class to help me learn to make the best use of its capabilities. Best Buy's staff says they don't presently offer these.

Great job to everyone who helped me find the right set of tech pieces, and secure my phone and computer before traveling again. Yay digital nomading. And special thanks to Reina and Jacob.

have used both over the phone and in person, Make an appointment for in store help and get very accurate time to go. Resolved problems quickly and very patient with Seniors

REALLY like my Best Buy membership! Unlimited help from The Geek Squad, great member pricing and protection on purchases. Sign me up again!

The Best Buy team helped me to renew my Total membership quick and easy. I was quite impressed with how easy it was and with the knowledge they had about the the new plan.

This is a must have for any and all tech gurus. All of your purchase warranties under one easy to manage profile! It lets you know when and what is expiring. This is a tremendous value which has a ton of perks as well. I have been a member for a long time!

I hear others complain about getting servicing or help with PC issues & I tell them to get a My Best Buy Total membership. It has been a life saver for me to have their knowledge/skills available anytime I need them. I have used their Geek Squad services many times. I am a very satisfied customer.

As a Best Buy Total Member, my experience purchasing high-end products has been exceptional. I regularly buy Apple MacBooks for both personal and business use, DSLR high-end Sony A7 S3 cameras and lenses, DJI drones, Apple Watches, and iPads from Best Buy. The protection and benefits provided by the Total Member program have significantly enhanced my shopping experience. One of the greatest advantages is the comprehensive protection that comes with being a Total Member. Knowing that my valuable purchases are covered by a robust warranty plan provides immense peace of mind. This is particularly important for high-end items like MacBooks, Sony cameras, and DJI drones, where repair or replacement costs can be substantial. The member savings are another standout feature. The exclusive discounts and special offers available to Total Members have allowed me to save significantly on a wide range of products. Whether I’m upgrading my tech gear or adding new equipment to my collection, these savings make a substantial difference. In addition to financial benefits, the program also offers several practical perks. Expedited shipping ensures that my purchases arrive quickly and efficiently, which is crucial for both personal and business needs. Priority customer service means any issues or inquiries are handled promptly and professionally, enhancing the overall shopping experience. The flexibility of the membership, such as monthly warranty extensions for a minimal fee, adds further value. This feature allows me to manage my expenses better while still enjoying extended protection for my purchases. In summary, purchasing high-end products like Apple MacBooks, Sony A7 S3 cameras, DJI drones, Apple Watches, and iPads from Best Buy as a Total Member has been a highly rewarding experience. The protection, savings, and additional benefits make this membership an outstanding investment. I highly recommend the Best Buy Total Member program to anyone looking to maximize the value and security of their purchases.

I was able to use the Greek squad to help me install my laptop and everything worked out great and now all my files from my old laptop are on my new laptop and a wonderful service also covers your laptop for a year in case it gets broken or something like that and they’ll replace it