Customer Ratings & Reviews

Best Buy total membership has already paid for itself. The Geek Squad has already cleaned malware off my laptop twice and my membership is only 7 weeks old. I look forward to using the other benefits, IE the longer return times and discounts over the holidays. GREAT investment! WB

I would not go without the My Best Buy Total membership. It's been well worth the money. I've taken my phone and my computer in a number of times over the last few years and I've always been satisfied with the assistance I've gotten.

Feeling good about knowing that I’m covered for repairs on any item I have, even if not purchased at Best Buy.

I've had this Total Tech membership for a few years now, and it has saved me time and money on a lot of products that I've bought in Best Buy and other stuff too! Will continue to be a member!

Erik was my tech did an amazing job getting my systems up and running accurately. He's very knowledgeable with softwares and shares helpful tips and tricks. I had several questions and concerns but Erik answered all with a great attitude. Im somewhat tech savy and his help was much appreciated. Going forward I will ask for him.

When in to look at replacement oven/range and a over the oven microwave. Reggie the sales man was very easy to work with.

This membership is absolutely worth it! The member discounts, exclusive prices, and Geek Squad support make every purchase worry-free. I really appreciate the added protection plans for my electronics, which gives me peace of mind. The value I get with this membership easily pays for itself with the savings and benefits provided. Definitely recommend it to anyone who shops at Best Buy regularly.

I always think I’m not going to renew this Total Membership plan, but then I end up buying something and since I have the Total Membership, I don’t have to buy a protection plan. Then recently, because I have this membership plan, upon buying a Samsung refrigerator, I got an additional $850 off! So maybe I’ll keep this plan around for a while.

Pleased with support so far. They set-up computer as requested and answered all my questions. My only negative thought was that it took two days to set-up computer, that seems a long time to get a new computer ready.

This membership is the real deal. Member prices and they price match . Protection and geek squad all year long. Worth the price and piece of mind fpr your purchases

Great value, The biggest positive is the included product protection, which provides up to 24 months of Best Buy Protection or AppleCare+ on most new purchases while your membership is active, plus 24/7 Geek Squad tech support on all your devices.

Just Get My Best Buy Total! You won't regret it. I travel a lot, and they are always available via chat or on the phone to help with everything (except hardware issues). But whenever I have a hardware issue they graciously fix it. They also set up a new laptop for me that I purchased online. I've saved thousands of dollars over the 11+ years I've had Geek Squad protection!

The benefits are excellent, especially the 2-year Geek Squad replacement plan. I used to add it to every purchase, but now I have an annual subscription through My Best Buy Total, which makes things much more convenient.

This membership is so worth every penny. Its helps me to feel secure in the event I should have an issue, Best Buy is there at the first phone call to help out. This gives me piece of mind as I own my own business and rely on my computer and items that I purchase at best buy!!

Great service! Brought my older computer in that was running slow. I used the membership and got my computer running like its new. Saved me a lot of money

I purchased this membership to have full warranty and service available to me. The Geek Squad is an over the top added benefit! While transferring material from my old computer to this new laptop, the Geeks were very engaging and encouraging. You can even schedule one on one help sessions, if needed! The membership is also there for other purchases.

This has been so worth it! If you plan to buy major appliances or other pricey items definitely consider this. We’ve saved a ton of money!

The technician was extremely helpful and getting my computer set up. The only thing I would say is to make sure you tell your client everything that they need because I had to go in six different times to take something for the computer because they told me I did not need these things and then turned around and said I did

It was a bit of a deal to order this laptop. All on my end. The Best Buy employee did a awesome job with helping me!! Good service is hard to get at times!! This was greatly not that way. I call or go there again!

The geek squad at my location are amazing and saved me many times from my own mistakes with my lack of computer knowledge lol They are helpful, fast and reliable!