Customer Ratings & Reviews

The peace of mind I have knowing the Best Buy staff is here to help gives me peace of mind. Best Buy is the only place I buy my electronics because they have been so helpful each time.

Employees were very helpful, explained the benefits of the membership. We feel we got good value, and have already used it for a printer purchase.

The membership is a great value and always has been for us

I have been a member for along Time. I Would not shop for my Electrics any where else. June Spearing

Love the peace of mind of having the support behind all our purchases & the Geek Squad availability!!!

I was not sure about the Best Buy Total membership at first, but I am so glad I made the choice to sign up. The membership has already paid for itself as each item I purchase automatically comes with a warranty. Had I purchased these warranties separately for all the items I bought, I would have paid much much more. Highly recommend getting this membership!!! There are so many perks to having this

I am a 88 yr old grandma that relied on my grandson to help me out when I bought electronics and he helped set up whatever I bought. He moved far away. The computer he set up for me 9 years ago died. The young employees at Best Buy took the place of my grandson—very patient and kind. I was so nervous about picking out a computer and getting all the information transferred to my new computer, My anxiety melted away when I met the Geeksquad.

I’ve been a Total member for only 1 year. Wish I had discovered this years ago. I can literally take any of my electronics in to the Geek Squad to have them check it out! Great service!

A complete lifesaver! Its saved me so much money and time having this membership cover maintenance on my electronics and any diagnosis or work that needs to be done on them to keep them running well.

Every purchased is covered so many options for products to cover. Tech household - makes purchase option straightforward, why buy anything else when you can get it covered at Best Buy!

Tech support is so worth the purchase! Anything goes wrong, it gets fixed or replaced as long as there was no intentional damaged like breaking it on purpose. Get this tech support for peace of mind!

this membership is definitely worth it. I can bring my electronics to the geek squad for a tune up or to review my updates without any cost.

This membership is a real bargain. Member prices plus unlimited Geek Squad Support is extremely great

I'm ALWAYS SATIFIED WITH THE SERVICE I RECEIVE AND THE PRODUCTS NEVER Disappoint, customer service is always kind and helpful i always recommend best buy for electronics.

I learned the hard way. Bought an apple device, got trapped into a storm (haze, rain and wind) so my device could not be repaired (had no coverage). This offers great value for the price. I think it is even better than apple coverage. Thanks!

Excellent value and would absolutely recommend if you’re a frequent tech shopper, may need a lot of GeekSquad assistance, or shop for a lot of Apple products, as the membership offers up to 2 years of AppleCare. Whenever my family upgrades their phones I’m going to put them on my plan.

I have been delighted with the customer service - ie the professionalism of the attendees in the Geek Squad in the State College, PA store. This autumn, the helpers - male and female were comfortable with themselves and the public, knowledgeable and were open to questions and repeated explaining. I purchased a total tech package in response to my good experience.

This membership has saved me so much money! I’ve gotten discounts to free apple care! If you don’t have the membership, you’re missing out!!!

This membership has a lot of perks! You usually get free add ons to most products with the membership, the best one is the protection plan. I also like it cause the return policy is better! The only thing that I don’t like is that it’s pretty costly, especially since you do a one time pay and not a monthly one. It’s not best for those who will rarely buy products from Best Buy, but if you think it’s worth it (especially for expensive products where you’ll want extra premium protection) I’d say go for it. You go some things to consider based on budget, frequency of product buys, and how much you value add ons. I might be missing some things the membership can offer, definitely do your research!

I can't say enough about My Best Buy Total membership. I've had it in various name-forms for 13 years now. It has saved me a lot of headaches in fixing my devices. I have geek squad come on remotely every two months for a pc-tune up which keeps me running in top form. And it's super helpful for aiding my 'senior' dad who has troubles with anything techy. Geek squad is there to the rescue. Also nice that they cover all my devices in my household. With 4 adult folks living here, all with multiple devices, it's been a lifesaver. The first thing I tell folks when they ask me for tech help is to invest in the Best Buy plan. It's the best investment you can make for your sanity.