Customer Ratings & Reviews

If you're going to buy a laptop, prebuilt PC, or are planning to build a PC of your own through BB, the membership isn't just a convenience, it's a requirement. While it IS pricey, the value you get out of it is ridiculous, considering it lasts the year through. You avoid an insane number of repair/diagnostic fees that you'd run into with other places, you get updates when parts you're looking at drop if they go out of stock, and it's genuinely just a lifesaver being able to add on a protection plan for every single thing you buy at no extra cost. With the parts I've gotten so far, the protection plans for all of them would've amounted to about $700 altogether, but they're covered in totality by the membership fee.

The membership is a particularly good deal when you anticipate needing several Geek Squad services and they are covered by the membership fee for a year. The 20% off pricing is an added perk, particularly if you anticipate a sizeable amount of purchasing in a year.

The Lenovo Yoga 7 exceeded my expectations with its sleek design, vibrant touchscreen, and smooth performance. It handles multitasking effortlessly, and the flexible hinge makes switching between laptop and tablet modes a breeze. Battery life is impressive, and the build quality feels premium. Highly recommended for both work and entertainment!

The Total Tech membership has saved me on multiple occasions, both in person and remotely. I am not sure how I would survive without it. And it covers more than just my computer.

This membership is a great value to have for my household. And a customer service is excellent.

With assistance for the setup and transfer of data buyong this plan was an easy choice to make.

I am glad I got the Total Best Buy protection plan. It is peace of mind when I bought my laptop

Saves me so much money! I had to get my laptop fixed and it saved me a little over $300!

This mwmbership includes so many perks. I have utilized the best buy geek squad and the protection plan. I have renewed for 12 years.

Great for people who have a lot of tech and the people at geek squad are very useful and also other member benifits

Having faced a crisis on a PC repair I weighed the options of what it would cost without the warranty versus the membership and it was a simple decision to go forward. I'm glad I did. I just used the geek squad for the very first time and they did an extraordinary job repairing a precious business asset that had been corrupted via updates. I'm looking forward to use the membership for other reasons now but in retrospect I'm happy I'm a member.

My initial purchase was ordered on line with in store pick up of hard to find ink for my old printer. I then had a discussion with a sales person who will be helping me purchase a new lap top & printer, so I already bought a membership with Geek Squad support to set up everything when I make the next purchases very soon.

I had had a membership for about 8 years. A couple of years ago I cancelled it because there computer system messed up and canceled all my warranties. I decided to give the membership another try because I missed shopping at Best Buy

My computer got hacked and I was told by various experts to bring my computer over to Best Buy and they would know exactly how to fix it and they did. They helped me right away and now I have the peace of mind that all of my devices are protected. Thanks Geek Squad!

I thought having the membership would prevent me from having to run to the store every time there was an issue. But the first time I called the response was bring your computer in to the store. So we’ll see how it goes from here on out.

Every time i step in a Best Buy store I'm always amazed at the Merchandise and Products! Cant wait to shop again to purchase more electronics!!

I bought this when i bought my laptop, just as added insurance if something were to go wrong. I haven't needed to use it for my laptop, but it isn’t just for the product you're buying at the time of purchase, it can be used for all of your electronics. My daughter is autistic and has several tablets, not purchased at Best Buy. She managed to turn off parental controls and reset the password on her new tablet, then couldn't remember the password. We took it down to Best Buy, and they fixed it in minutes for zero additional costs. I will renew this every year just for that reason. Everything else is just a bonus. If you are a special needs parent, do yourself a favor, and buy this!

I recently purchased the 14-inch MacBook Pro with the M4 chip, and it has completely exceeded my expectations. The speed is incredible, the display is vibrant and sharp, and the battery life easily lasts me through long workdays. It feels like my productivity and creativity have reached a whole new level. This laptop truly brings my dream setup to life, and I couldn’t be happier with the purchase.

This membership is great value. Glad I purchased this. Haven't had to use it yet but it's having this in place that keeps me coming back to bestbuy.

This membership is so much more than just a membership, it gives me peace of mind knowing that I always have a geek ready for me