Customer Ratings & Reviews

So glad I purchased the membership to Geek Squad. I no longer have to find someone to help with my device. Everyone was so helpful.

The Best Buy annual membership offers great value with exclusive discounts, extended warranties, and helpful customer support. It is a smart choice for frequent tech shoppers.

Excellent service and attention from the staff. Good way to communicate and explain the benefits of the products.

I have been renewing my Best Buy Total membership each year and plan on continuing to do so because they're always there for me when I need them for any of the products that I need to bring in for help one way or another. And they have excellent members in the Geek Squad, that can solve my problems so quickly and explain everything to me. They are certainly a blessing to those like myself that are not very familiar with all the electronics as they are. I've been going to Best Buy for many years. And plan on continuing with any kind of item that you sell. But I have to admit, this is the best Total Membership of any kind i've ever had. Thank you Best Buy for this wonderful membership. And for having terrific equipment for so many different needs.

Truly like this membership. I’m a person who likes to have warranties on almost everything since accidents do happen and…. Unfortunately products just stop working even when they are brand new. This membership gives you a piece of mind on all your purchased products.

Cleaned my laptop from malware. Runs great now. Did a fine job. Reservation to pick up completed service computer is a little squirrely. Can't just walk in and pick up computer. Need reservation which could be 3 days out!

Having the opportunity to become a best buy member is such a great value. I’m constantly upgrading my home and lifestyle and having this added perk is very helpful!

I work from home and consider the My Best Buy Total my personal IT department. I have contacted the Geek Squad Team many times and my concerns have always been addressed professionally and competently. I would not be able to work from home without the Geek Squad!

This membership is a real value. Good for discounts, points, extended warranties for no additional cost, etc. This went toward the service cost of repairing my laptop computer and replacing the battery. Great deal!!!

I bought a new Windows 11 model and had Best Buy transfer the data from my old Windows 10 computer. The agent that assissted me was very professional, knowledgeable, and courteous. She promised it would be ready in 2 days, but it was actually ready in 1 day. The Geek that did the transfer got everything right and gave me an expert demonstration.

My membership has been invaluable to me. They have helped me through four different computers. They have cleaned, serviced, programmed, and demolished (at my request) my computers. If I have questions, they are answered cheerfully.

It’s been a great benefit that was offered by Best Buy, love the access to Geek Squad & early offers on some of the best electronics

We have been Geek Squad members for many years. We look at as investment in our devices and ourselves. We have always been happy with the service we have gotten from the Best Buy team members. They are always professional and friendly.

The way it’s done now makes it easy just to buy things in store and know that it’s already covered. Product easy to find in the system and since I only buy my electronics here, once something is needing attention I make an appointment or just swing in and it’s done.

Well worth the investment if you shop at best buy. Ive been a member for years off and on. The only downfall is the membership used to offer tv mounting free with purchase from best buy but apparently consumers wrongly took advantage of this benefit. I hope best buy reinstates this benefit if you have proof of purchase

I am not very tech savvy, so it is a great relief to call the Best Buy Total Geek Squad to assist with my tech. You also get perks on purchases & and warranty with product for 2 years. I have been a Total member since 2018 & they have helped me out a lot.

I had several issues with my laptop the first year that bought a total tech subscription. I had to go in the a physical store location several times to have Geek Squad solve the problems they were so helpful each time and so I renewed my subscription the following year for peace of mind, even though I haven't had an issues. One time I had an on-going issue with connecting to any Wi-Fi source and someone from the total tech team was able to restore the issue remotely. I didn't even have to go into the store. They were very professional and resolved all my tech issues.

My Best Buy Total membership was well worth the money. Geek Squad is great at solving computer issues and helping someone like me that is computer illiterate.

This gives me first hand service and reliability. I appreciate being able to talk to someone who explains thing to me.

Really working well. Weve purchased a dishwasher, mictowave, ipad and refrigerator. All seemless. It even included a no cost exchange of a new frig. Amazing. Recommend highly.