Customer Ratings & Reviews

I am not very tech savvy, so it is a great relief to call the Best Buy Total Geek Squad to assist with my tech. You also get perks on purchases & and warranty with product for 2 years. I have been a Total member since 2018 & they have helped me out a lot.

I had several issues with my laptop the first year that bought a total tech subscription. I had to go in the a physical store location several times to have Geek Squad solve the problems they were so helpful each time and so I renewed my subscription the following year for peace of mind, even though I haven't had an issues. One time I had an on-going issue with connecting to any Wi-Fi source and someone from the total tech team was able to restore the issue remotely. I didn't even have to go into the store. They were very professional and resolved all my tech issues.

My Best Buy Total membership was well worth the money. Geek Squad is great at solving computer issues and helping someone like me that is computer illiterate.

Really working well. Weve purchased a dishwasher, mictowave, ipad and refrigerator. All seemless. It even included a no cost exchange of a new frig. Amazing. Recommend highly.

This gives me first hand service and reliability. I appreciate being able to talk to someone who explains thing to me.

The membership was an added value. With the great assistance from Geek Squad syncing up my iPad and new laptop. He was very helpful and explained everything that was done.

This membership is a real value! I’ve used it many times this year. It’s worth every penny!

We debated at first purchasing this but when we thought about it and all the stuff that could happen when you have kids in college and using devises that they will need for the next couple of years it pays off just in case something happens

I enjoy having Best Buy total membership I have had to use the insurance on some items and received great service in being able to replace the items. 200 dollars seems like a lot but can be beneficial in the long run. including the head start on Best Buy deals and credit card offers. I have personally recommended my friends and family to sign up if they do or plan to shop at Best Buy.

We have had this membership plan in the past. It is such a peace of mind, knowing that if something goes wrong Best Buy will be there to help. It is worth every penny.

If you're a tech enthusiast or just someone who frequently shops for electronics and appliances, Best Buy's Totaltech™ Membership is a game-changer that's worthy of consideration. As a Totaltech™ member myself, I've found this program to be a valuable investment that elevates the shopping experience and provides numerous benefits that go beyond the standard retail experience. One of the standout features of Totaltech™ membership is the enhanced customer support and service. Members gain access to 24/7 tech support, ensuring that help is always just a phone call or chat away. Whether you're facing technical issues with your devices or need assistance with setup, troubleshooting, or advice on product selection, the dedicated support team is there to assist, making complex tech problems a thing of the past. The Totaltech™ membership also offers exclusive member-only pricing and discounts on a wide range of products, including appliances, electronics, and accessories. These savings can add up significantly, especially for frequent shoppers, making the membership fee a smart investment for those looking to maximize their budget. Additionally, members enjoy free Geek Squad set-up and protection for their devices, which provides peace of mind when purchasing expensive electronics. This service includes in-home delivery and installation, ensuring that your new tech investments are up and running smoothly. Plus, the Geek Squad protection plan offers extended warranties and coverage against accidental damage, protecting your purchases for the long term. The benefits of Totaltech™ extend to the convenience of shopping. Members receive free two-day shipping on a vast selection of products, ensuring that you get your purchases quickly and efficiently. This is especially valuable for those last-minute tech needs or urgent replacements. Another feature that sets Totaltech™ apart is the ability to schedule in-home consultations with experts. Whether you're planning a home theater setup, a smart home transformation, or need advice on optimizing your tech ecosystem, these consultations provide personalized guidance and recommendations tailored to your specific needs and preferences. Privacy and data protection are paramount, and Best Buy takes these concerns seriously. Totaltech™ membership includes identity theft resolution services and secure data disposal, giving you peace of mind when it comes to the safety of your personal information. Best Buy's Totaltech™ Membership is a comprehensive, value-packed program that caters to tech enthusiasts and anyone looking to elevate their shopping and tech support experience. With enhanced customer support, exclusive pricing, Geek Squad protection, and a host of other valuable perks, it's a worthy investment for those who frequently shop for electronics and appliances. Whether you're seeking expert advice, convenience, or cost savings, Totaltech™ delivers on all fronts, making it an indispensable part of the modern tech shopper's toolkit.

The membership is a great value. I have the warranty where they will repair or replace certain items. The cost is not that bad because it’s spread out over a few months. That makes it very reasonable and affordable,

disappointed with Geek Squad. Had an inhome appointment scheduled . did not show. had to reschedule. waited for 5 hours before inwas told the tech called in sick

Love my membership it's a great investment if you buy alotbof products from best buy and the geek squad is awesome as well, especially when it comes to electronics.Your computer laptop , they get you , they get you right

I had geek squad transfer all of my information from my old to new computer and it was a seamless process. The person helping me was very knowledgeable and did a great job!

I am very happy I was able to use my Best Buy credit card rewards to go towards the purchase of our Blue-ray CD Burner. I have the Geek Squad membership so all of my devises are covered and all my questions are answered.

Geek Squad is very helpful. It's great to have tech support 24/7. It is good to have the entire family on the program. Some remote agents have difficulty with language.

I renew my membership every year.It gives me peace of mind knowing that I have help with my tech products by phone or on person.Everyone has always been friendly and helpful,

Works well when needed have used a few times. Battery installed and help with new tablet also used to transfer data from old laptop to new laptop purchased here

I’m a big fan of the Total Membership. I have experienced a failure of headphones and a Blu Ray player. All of which were replaced promptly. Also I bought some higher end audio and tv equipment and with that their installation services. I would rate that top notch and very helpful with follow up calls and visits.