Customer Ratings & Reviews

This membership is a great value. I have yet to use it for electronics repairs but if I have an emergency hopefully the membership will cover the problem.

I am very pleased with this membership. After losing my partner suddenly who was brilliant at technology along with many other attributes, I was lost. Someone mentioned trying out Geek Squad and to date I've always been very pleased with any and all my technical needs.

I have had to have 2 older laptops backed up to portable hard drives. I have had to send out a 4 year old damaged computer and an old insertable hard drive to see if any data could be captured. I had to pay for the shipping to & from. I was able to recycle a much older laptop at the Best Buy store. I still have to ask about recycling the damaged laptop. I would have been given a discount if I went ahead with recovery and repair of my damage computer, but instead bought a new computer. I received some discount when buying a new laptop and another portable hard drive. I have also received answers to several questions about my computers and what could be done or not done. So, in the past month I have received a great deal of value with the Total Protection Package which I only used maybe once a year several years ago.

The My Best Buy Total membership has been worth every penny. The extended warranty and protection plans give me confidence when buying expensive electronics, and the tech support is super helpful whenever I have questions. I also appreciate the exclusive discounts and offers that help me save money throughout the year. If you shop at Best Buy often or want extra protection for your devices, this membership is a must-have.

My husband bought this to cover laptop diagnostics test and geek squad help removing unwanted intrusion loaded into our computers. Geek squad was honest, professional and very efficient. Well worth the money.

We have had this membership for several years and it has always paid for itself every year in terms of Geek Squad services for our several devices. Plus it is always good to know that Geek Squad are only a call away and are always helpful and professional.

A Best Buy Total Tech Member has real security. No worries about anything that I have purchased from Best Buy. And the associates really show great respect for Total Tech Members. I feel as though I am part of the family!

The membership had been great to have. I have been able to get replacements for a couple of items that have quite working and it was nice to not have to worry about having to repurchase things.

This membership is so nice to have when your family members have laptops and other electronic equipment.

The sound is perfect. Best system I've had in awhile. The wireless speakers are the best.

Everyone was super nice and very knowledgeable of their job.. Thanks for helping me out..

If ever I need technical assistance, this yearly membership is a godsend. Support and technical staff has always been spot on with their help.

I've seen too many social media posts related to mishaps during fun and exciting experiences. This gives me the peace of mind while my children enjoy exciting experiences too.

AppleCare makes the value amazing since it easily adds up for devices like iPhones and Computers (buying just one can almost pay for the membership price in AppleCare savings).

I can't think of a better added value to the already wonderful deal we received on the computer we purchased. The Geek Squad had already proved themselves to us with their knowledge and advice. Now, knowing that we have this level of protection at our backs brings nothing but comfort and confidence to us as we move forward in our nonprofit.

I love having the best buy protection as they covrr anhthing I buy from them. I have actually had to use this twice and had no issues at all, way better then going through normal warranties. Thia is a must have with all electronics! Mucrowave, cell phones, mp3, ipad, labtops, tvs all what I have bought at verizon.

After having so much trouble with my laptop in such a short timeframe, the membership has already paid for itself. On top of that, I had to buy a new laptop and now I have 2 years full warranty which again, double paid for itself.

Love the peace of mind of having the support behind all our purchases & the Geek Squad availability!!!

I am glad I got this because I am going to buy other electronics from them, so I just buy this one time to cover everything. I am excited to buy another item from Best Buy. Also, the staff were very helpful, friendly, and informative. I am glad that I went to them!!

So a friend of mine recommended getting it and honestly she loved it so much. She gets all her electronics and stuff from Best Buy and that’s what made me get the membership