Customer Ratings & Reviews

I am not tech illiterate, but I am not an expert! I appreciate knowing that I can contact the GeekSquad and they will answer my questions or remote in and figure out what I can’t. Total Membership seems a little pricey, but I have found it valuable!

Great service to have, and it’s much needed to maintain the quality of the equipment/devices.

If you don’t usually get the “extended warranty” you’ll probably really appreciate this membership. It pays for itself when you use Geek Squad and really is a great price for the benefits!

This is a great value! I have used the unlimited Geek Squad service several times already. They make it easy to schedule an appointment, explain everything in detail and answer all the questions you may have. Love this service!!

Love it, it’s great to know that we are covered should the unfortunate happen.

If you are buying a few appliances, this is a must. Plus they give you back the difference in $$ if your item goes on sale within 60 days of you buying it. I bought an electric stove, it went on sale 4 days later, I called they reimbursed me the difference. Love it

Every time I have needed service The Geek Squad was from and Center. The service was quick, thorough effective. An investment well worth the cost.

The membership is great to cover your purchases and saves you money on the warranties as thise add up quickly and all you purchases can be found under your membership with your phone number.

I absolutely love my BB Total Membership! From free standard shipping to exclusive discounts, this membership has already paid for itself several times over. I shop frequently for groceries, baby products, and home essentials, and the savings have been significant. It also gives early access to deals, which is perfect during big sales. The customer service has been excellent—super responsive and helpful whenever I had questions. Overall, this membership truly enhances the shopping experience and makes everything more convenient and affordable. If you’re a regular buyer, BB Total is a must-have investment!

It's insurance but it's really up to personal discretion on whether or not you will use it effectively to be worth the cost. For some I could really see it being worth it but there are some caveats. The member only discounts have been becoming more infrequent to that benefit (while great tbh) is now few and far between. The free shipping is nice but not worth the price. The protection plan is OK. Extended return window is nice. Again up to the person if it's worth it.

This membership saved me money on fixing my computer. The sales guy helped was very qualified and very nice and plesant to talk to.

Access to the Geek Squad is worth the cost of the membership alone. They setup my home entertainment system, my new computer system, and my new HP printer system. They are fabulous!

Like this membership, member pricing and Geek Sqaud service/support for a year. I'm impressed with this and the Lenovo Yoga!!

All of the products are working well. I have been buying products for 5 years or more. The products are high-quality.

Very helpful and convenient friendly representing when you call and ask for help Service very fast

I had 2 computers to clean and the cost to do both would have been much more than the membership. The computers work much better now - except they are on Windows 10 so becoming obsolete but that is not affected by this membership. The staff was pleasant and the computers were ready in a timely manner. The work seems to have been done well and both are faster now.

Great support from the geek squad representative and gives me piece of mind knowing I have quality support.

This membership is a real value, member prices, member perks, and well worth it’s value for the price

The Geek Squad membership is outstanding. We purchased a new HP laptop computer and asked for our older laptop and tower PC to be merged onto the new laptop. Tyler Lovegren was our primary consultant who helped us through the process. He was patient, calm and knowledgable on the transfers. He did a great job with us at 65+ wanting this process completed.

Very good! Has saved me hundreds if not thousands in repairs, the geek squad is always happy to help.