Customer Ratings & Reviews

Pays for itself. All the apple products are covered, so need for apple protection for every single product. The service is amazing, my son broke his laptop, bought under the plan, Best Buy repaired it and it was as good as new, for a very minimal cost.

I have purchased large priced items with no warranty or “saftey net” and I feel that this was worth purchasing. I bougbt a laptop from an auction site before with no warranty and it was the worst decision I made, I now make sure I get the yearly memebership incase something happens I know I am taken care of.

Really nice to have a yearly membership. Free shipping, exclusive deals and variety for everyone

This is one of the best headsets that I’ve bought so far keeps a lot of the noise canceled out and is a lot clearer.

After being "hacked" I brought my laptop in for a good cleansing and knowing that I now have Best Buy to help me in the future is a blessing!

We've been a member of Best Buy Total since late 2019. It is great. If you don't want to be a techie but want you computer/devices to be in top shape then this program is for you. We actually purchased two memberships, one for ourselves and one for my sister-in-law, for her autistic son who is very hard on his computers. How good is it for them, let's just say that the Geek Squad knows the by name. Really, if you just don't want to be troubled by adding in new software, fixing a computer that crashes, making sure your updates are running properly...purchase the membership. There are other perks, too, but the one we use the most is the computer support.

I recently signed up for the **My Best Buy Total membership**, and it’s been an absolute game-changer for my shopping experience. For just $179.99 a year, you get an incredible array of benefits that make it more than worth the price. The **peace of mind** that comes with protection plans, including AppleCare+, is invaluable. Having **24/7 tech support** is a lifesaver—I’ve already used it a few times, and the team is always helpful and knowledgeable. The **exclusive pricing** and **free 2-day shipping** have saved me both time and money, especially during busy weeks when I need something fast. What truly sets this membership apart is the **60-day return window on most products**—no more rushing to make decisions! And the dedicated member support makes me feel valued every step of the way. If you frequently shop for tech or gadgets, this membership pays for itself in no time. It’s an investment in convenience, savings, and peace of mind. Highly recommend!

This membership was a good way to get some rewards for a big purchase! I was able to use the price match too.

very good this company and store all the time good service and product quality

Great perks plus excellent customer service. Best to have when you least need it.

We got this with our sons lap top purchase and saved 70.00 right then off his lap top and it even covers all our electronics, still a fee but nothing like what it would be without. Also cheaper than buying most protection plans.

The various reps at BB Newington, were all of so much help. Thwy were knowledgeable, courteous, professional and moat of all lisrened to my needs and wants.

If you buy electronics at all, even if only a couple times a year, i strongly recommend the Total program. I have easily saved more money than the annual cost, and recently had to use the coverage on a coffee maker that died 4 days before the 2 yr warranty expired. Walked in, hand it over, they didnt have that model anymore so upgraded to the latest and greatest model, with a yotal out of pocket around 50 bucks, for different/fancier model. Huge piece of mind knowing my purchses are covered, it is easy to use when you need to, and saves me money on the front end of the purchase as well with exclusive pricing and deals. I k ow i sound like a brochure, i dont mean to. Just, like most people thought it was too expensive, then bought some tech stuff for my son and the insurance was more than the total. So i bought the total really to protect that one mega purchase, not reall thinking i would use it, but to my surprise, even though i dont buy a lot of electronics, it still saves me money.

I have used my membership several times and have always been more than satisfied with the outcome. The technicians have been friendly and knowledgeable. I'll renew it again next year.

We applied for membership and were able to take advantage of it immediately using Geek Squad support. The support was wonderful and knowing we have protection on our purchase gave us peace of mind. We highly recommend it!

It's a good service; however, it used to include delivery and installation for things like appliances so it's less of a value now because it's primarily Geek service. It should only be about a $100.00 per year.

Used my membership to transfer my data to my new computer. Everything worked great on my new computer.

You get few perks, like extended warranty and may be slightly better customer service, overall worth it

A great value, been a member for several years and have never been disappointed. I highly recommend it!

The tech support is great! To give us the information to solve problems on new product operations.