Customer Ratings & Reviews

Best Buy is the best place to go buy anything that you need for your home for yourself electronics they will never give you a problem actually they help you they go beyond their expectations

This membership is a must in our family! Well worth the yearly investment. Peace of mind too. When we have an issue, they resolve it. Top notch experts! Would not be with out Wb Root either! Have had both for over 7 years now and will continue! Can't go wrong with these plans!

This membership gives us the piece of mind knowing if anything happens, we can get our purchases looked at! We've already used it to put the screen protector on new ipad, great perk!

Only been a member for a short amount of time and the benefits are amazing. I have returned and exchanged a couple big price tag items no hassle whatsoever. One of which went on sale at a competitor for $300 less and they price matched for me instantly. Shoutout to the store on 1000 W North Ave in Chicago! Great team!

This plan saved me big time when my computer black-screen crashed. Two days of trying to recover my data, the consultant they called in confirmed that the crash was fatal. And I still paid nothing.

This has been most helpful for all the things that we buy through the year at Best Buy. Are purchases tend to be directed to Best Buy rather than other places because we have the total membership

The Best Buy total membership is great for the value. The assess to the Geek Squad so very helpful when I need help with all the products that I have purchase from BEST BUY.

A great value with great perks. Geek squad is awesome. I have used them for ally laptops over the years. I cancelled my membership once snd regretted it. So I signed up again.

It’s comforting having peace of mind that whatever comes up concerning my purchases that I’m covered from the point of sale to the resolution of the issue.

I love the fact that I can get points or get interest free for 12 months

I have only used the product once but was satisfied with that experience. The downside is that it is expensive.

Makes sense if you like Best Buy because everything we buy is ultimately protected. Also, you get preferred pricing when you buy products!

Very satisfied with the Best Buy Membership. I would highly recommend the plan to everyone

Very professional and helpful staff. They did everything to get my computer working again

good value for the price and secure knowing if i have problems can get it taken care of.

this membership is pretty amazing and you get unlimited geek squad coverage

The Geek and Staff were very friendly and helpful. The product is amazing.

Best Buy Total is always there when I need it. I can exchange messages, talk on the telephone and hand over control of the computer to a tech so they can see the problem themself. I'm covered on all bases.

I’ve had this membership for 5 months and I must say that the tech support is worth it. Had a few to build a computer for a nephew but was so busy during the holiday season didn’t have enough time to actually build it. So I took it to Best Buy and after 3 days it was put together with minimal issues. So I’m terms of physical support I would definitely recommend. That being said the over the phone support is atrocious. I spoke to over 4 virtual tech support agents who seemed to struggle to speak/understand English which made troubleshooting software issues impossible. The outsourced support agents were not helpful at all with one of them not even understanding that if they minimized an application it goes away. An agent actually yelled at me over the phone for closing out a program for which they didn’t know how to reopen when I had watched them minimize it. Avoid their virtual support at all costs as it is absolutely terrible however I fully support their in store geek squad support as not only did they build an entire computer for me they were able to answer any questions I had as well as give me recommendations on future upgrades. Pros: Geek squad in person support is a 10/10 Best Buy member discounts Membership benefits giving you free trials Cons Virtual tech support In conclusion. I’d say get it if you have a custom built computer as the geek squad support is fantastic. However, if you do not live near a Best Buy do not count on their virtual support.

I purchase everything electronic from best buy and when sowmthing happens have no worries that they will make it right or fix it