Customer Ratings & Reviews

I purchase everything electronic from best buy and when sowmthing happens have no worries that they will make it right or fix it

This membership is a great opportunity and value, especially having the geek squad. I have used them several times and they were wonderful.

I havent had to use this yet. But it gives me peace of mind knowing it’s there. I have had very good experiences with customer service when I have called.

Would not have been able to utilize our new purchase without access to this membership. Although, there was not much of a choice if we didn't purchase it because we would have had to figure it out on our own not knowing what to do. Purchasing was a no brainer

Membership has proven to be very beneficial even in the first month of purchase. We have saved money on Geek Squad services to 2 Lenovo computers which has more than compensated for the membership cost. Love the quick and prompt service given to members throughout the store.

Best gift from my husband for my late birthday and for valentines day gift. I wouldn't want to have another laptop.

We purchased the Best Buy Total membership when my computer crashed. The customer service I have received is absolutely the best. Titus explained everything to me in terms I understood. Unfortunately, my computer was unfixable but he was able to get some information on a flash drive. I highly recommend the Geek Squad!

Honestly, if you can afford it, it's worth it once you do like, one sale on a large item and one Geek Squad service. My computer had a severe issue that rendered it almost useless but they fixed it and the cost of membership was way less than the services they had to do for it, and the rest of the year was full of decent sales.

Membership is a great value, especially if your knowledge of computers is limited. I can call anytime and get help solving a computer issue.

This is great as it provides you with guarantee for all purchases and the service has been excellent! For the full year Best Buy has never let me down either by getting great customer service in the store or by chat or by phone the team have been fantastic. I would love to renew but $180 is quite expensive. I’m still contemplating renewal but I cannot fault this membership and service.

For someone like myself that’s not overly tech savvy the membership is worth every penny.

Geek Squad handled my issues on my computer and were very informative of what they fixed.

This membership it totally worth the price. We buy most of our house appliances through BestBuy, and let all face it, sometimes the items we buy don't cut it. This plan allows us to swap to a different item within a certain timeframe, even if we just don't like it. I was also very happy with the current NFL Sunday Ticket via YouTube TV Promo with having this membership.

The Geek Squad is knowledgeable, professional, and patient. They are a great help to me.

Good with production. And product explanation. Fixed problem on product fast and a hurry.

This saved me replacing my tv at cost when my tv broke. Plus, I buy Apple products and AppleCare is included in the price. For me, that’s a no brainer.

This membership is excellent. I’m sure I’ll retain it for life. Gives me peace of mind and the geek squad is wonderful support.

geek squad was amazing with the job done on my desktop and laptop computers. Also the technician was so explicit when I return to pick up these items. Very polite and knowledgeable. Very well recommend them to others

The support squad is very helpful, and this service membership ensures coverage on any possibility that were to arise!

Great deal. Geek Squad came out & set up our Lorex security system making sure all 8 cameras worked & were hooked up to our cells & nvr recording system. We took computer & laptops in for efficient help !!