Customer Ratings & Reviews

I’m glad I signed up. It’s good to know I have someone to go to to help solve any technological issues, big or small that may come up.

I appreciate the membership as I use it at least 3 times a year. Whether it’s laptop or PC diagnostics, this membership is worth getting after your first repair. If you would get someone to do it for you or an actual computer company, you would absolutely pay double or triple the first time in comparison to the one time membership. I appreciate this service!

Being a Total member has been great. The staff is knowledgeable and helpful with any issues I've had with my computer and/or printer.

Purchasing the My Best Buy Total membership was one of the best decisions I’ve made!

The membership was of great value because I had quite a few old computers that needed to be cleared and the memory wiped.

Best Buy Total membership has great perks for any products you buy within the membership.

Real value… Love the included protection plans on all our purchases!

I know not much regarding my perk but i fully intend to find it out!

This is a great value, and peace of mind, knowing help is available.

Absolutely love my Best Buy membership! The perks, savings, and convenience make every purchase better. Amazing value and totally worth

This plan was a good deal since I was buying 2 computers to replace old Windows 10 computers. Using the plan I was able to get old data transferred to both new computers at no additional cost to me.

I can't tell you the # of times having this plan has saved us! I mean, it's gotta be a reeeaaaaally good deal to even tempt us to buy electronics from anywhere other than Best Buy. Best value for... peace of mind.

It's great knowing there are tech experts ready to assist. The Hickory Geek Squad is awesome - always find a solution and offer suggestions.

I recently had the pleasure of utilizing the TotalTech service at Best Buy, and I must say, it was an outstanding experience from start to finish. Their commitment to customer satisfaction and technical expertise is truly commendable, making them a go-to destination for all my technology needs. From the moment I walked into the store, I was greeted by a friendly and knowledgeable staff. They took the time to listen to my requirements and offered expert advice, guiding me towards the right products and solutions. Their patience and genuine enthusiasm for helping customers stood out, ensuring that I felt valued and confident in my decision-making process. The TotalTech team's technical prowess is unmatched. Whether I needed assistance with setting up a new device, troubleshooting a software issue, or seeking recommendations for accessories, they demonstrated deep knowledge and proficiency in their craft. They went above and beyond to address my concerns, explaining complex concepts in a clear and understandable manner. Their dedication to resolving technical challenges promptly and effectively was truly impressive. What sets TotalTech apart is their comprehensive range of services. They offer everything from device repairs and upgrades to data recovery and security solutions. Their commitment to staying up-to-date with the latest technological advancements is evident, ensuring that they can assist customers with a wide array of needs. This versatility provides peace of mind, knowing that TotalTech has the expertise to handle any technology-related situation with finesse. The convenience factor cannot be overlooked. Best Buy's TotalTech offers both in-store and remote support, allowing customers to choose the most suitable option based on their preferences and circumstances. This flexibility is invaluable, especially during times when remote assistance is more convenient or when urgent assistance is required. Another aspect that impressed me was the transparency and fair pricing of TotalTech's services. They provided detailed explanations of the work required and offered upfront cost estimates, allowing me to make informed decisions without any surprises. Their dedication to providing exceptional value for the services rendered is truly commendable. Overall, my experience with TotalTech Best Buy was nothing short of excellent. The combination of their friendly and knowledgeable staff, technical expertise, comprehensive services, and fair pricing makes them a top-tier service provider in the technology industry. Whether you need assistance with troubleshooting, repairs, or upgrades, TotalTech Best Buy should be your go-to destination. I wholeheartedly recommend their services to anyone seeking exceptional technical support and a seamless customer experience.

One visit to the Geek Squard pays for itself. They help with so many issues. Clean up, installation, backups, etc. Highly recommend. It's worth every penny!

After a decade or more without membership with our previous computer, we are delighted to have the comfort of knowing Best Buy expertise is available to us in the event of issues with our computer.

This membership saved me hundreds on a PC repair. Total repair cost was around $680. With the Total membership I paid no where near that!

Glad we took out the membership. It helped with a lot of questions we had with installing apps.

I am so happy I bought this contract. I had real problems and the tech staff addressed every one of them without me having to pay any extra money.

The 24/7 support is super nice and being able to fix your devices. I love that there is extended returns on it. You also get members discounts which is nice.