Customer Ratings & Reviews

I recently purchased the Total Membership and I could not be happier! Doesn’t matter if I walk into the store or I call the geek squad by phone; they are always so helpful and knowledgeable. I recently made a phone call for assistance on my laptop that was recently repaired and the associate not only fixed my laptop and showed me how to find my documents, but she also assisted me with getting my copier to work correctly. I thought I needed a new copier/scanner/printer, but I had not installed it correctly. That’s all it was!!! I think Best Buy has some great people working for them and I’m glad that I purchased my Total Membership. It gives me peace of mind knowing I can get help when needed!!

This membership is very helpful if you buy or own electronics. The price protection and tech support alone make it worth it. It adds a lot of peace of mind because you get extra coverage, easier repairs, and good customer service when something goes wrong with a device. It’s a smart purchase if you want your electronics protected and want to save money in the long run.

Best Buy probably the best electronic store since RadioShack unbelievable expertise in every department great phenomenal customer service very fair priced and very great advantages to membership offers 10 out of 10 were recommended and do recommended to every friend and everybody possible thank you, Best Buy

I’m very pleased with the Best Buy Total Membership! I’ve been able to use this program for several of my computers! I’m sure that I’ll continue to use their services. I have an iPhone as well as several other computers and several iPads. I’ll use the Best Buy services as I need them. Wonderful product!

The staff was very helpful when i could not make up my mind on which camera i wanted, thankful she was there because i have a hard time figuring out what i want and i was leaving for Japan really soon. the camera i got was perfect and works really good..im already planning on another trip! the canon R8 is a awesome starter/ intermediate camera works really good in low light for night time street photography !

Havent had the opportunity to use it yet. Slightly bothered because one staff member told the plan covers all my product repairs for as long as I have the membership, then the next staff member tols me that its only a 20% discount on repairs. I hope it covers ot all because if not I'm cancelling my membership

My membership has been a good investment for me. The combination of extended warranty coverage, exclusive member pricing, and 24/7 tech support makes it convenient and reliable for all my electronics needs. I especially appreciate the peace of mind that comes with protection against accidental damage and easy access to expert help whenever something goes wrong. The discounts and special offers also help offset the cost of the membership, making it a great value overall.

I am no match for hackers....i have limited knowledge in this technical field, and i have lost $100,000 to these parasites. My 1st mistake is not signing up with BestBuys Geek Squad. These Reps are Heavy Hitters, they sanitized my laptop and my phone, plus i recieved very important tips on how to avoid being hacked again. Trust Best Buy, invest in the Geek Squad today, i should have when i bought my laptop.

I have rural internet and this HP computer works very well with Cookson Hills internet. The camera features are very easy to use. I use it in my bedroom in a small closet. My daughter set it up for me as I am 80 years old and do not undertstand all its abilities. She says its far more than I will ever use. However, I do like its easy. She made short cuts for my easy to use. So far I really like just for my own personal. I am learning to do projects I have not done before. I like to review some work on line. So far nothing I dislike. Sales person Matt in Tulsa OK on 44th was the most helpful of people I talked with. Kudos.

I can’t say enough about the experience of dealing with Best Buy staff. From walking in the door to bringing home different items. Plus my recent refrigerator. Wide range of options. My next purchase will be a vacuum cleaner. I was out of the country. And my credit card experience was awesome. thank you

The Geek Squad did an excellent job of arriving on time and being efficient and effective! Also, the sales person who took my order in the store was very customer-oriented. Yesterday I made another purchase - a new ipad. The sales person who helped me was very good and the Geek Squad again was great.

Signed up for Best Buy Total Membership recently (few weeks ago). I have already used it twice. Easy to make apptmt for quick turnaround, and both contacts at Greece W Ridge Store in NYS (Riccardo & Remy) have been extremely helpful. They upgraded my Windows 10 to 11, suggested uninstalling a virus protector I was carrying, as it was bogging down my computer, and recommended WebRoot. I was already carrying Carbonite for backups. WebRoot was an easy addition and my computer is working much faster as well. I am very happy with the services to date.

I’m extremely satisfied with my Best Buy purchase. The product quality is top-notch, exactly as described, and performs better than expected. Delivery was quick, and the packaging was secure. Best Buy consistently offers dependable electronics and great value. I’ll definitely continue shopping here and recommending it to others.

I have found that having the Total membership is one of my best investments. There have been many times over the years that it has come in handy. The people in the Geek Squad have been a great help in solving my problems or in giving me information that I need. I am so glad to have this coverage because technology is going to fast for many older people.

So far, I have been VERY HAPPY with the membership and everything that comes with it. Admittedly, I know almost NOTHING about computers, I've always been intimidated by, and weary of them, but we're now living in a world where I NEED one, and I need to learn how to use it. The GEEK SQUAD personnel have been instrumental in helping me to become proficient enough to use my laptop and to take full advantage of what it is capable of helping me with. And the security that comes with KNOWING that anything that goes wrong with the computer is covered by this plan is very reassuring. I highly recommend doing this.

Accidentally purchased total tech care , I actually went in to purchase a 16 inch MacBook prop which I accidentally purchased for shipping online . So when I called best buy customer service instead of canceling my order and the transaction taking 3 to 5 days to repost to my account they changed my order to pick up I went to the store and they didn't have it stock and available which at that point I called customer service back to see what my options were all of which included canceling so to my hesitation I did so only to come to the realization my cancellation turned into turned into a total tech purchase thank you for reading my rant

My membership is so worth every penny I don’t have to worry about any problems on my computer. Geek squad tunes it up updates my Java. Adobe, & all my stuff & when I think I am being scam they check out the messages & threats to freeze my computer & fix it everything is included in the memberships.

I hear others complain about getting servicing or help with PC issues & I tell them to get a My Best Buy Total membership. It has been a life saver for me to have their knowledge/skills available anytime I need them. I have used their Geek Squad services many times. I am a very satisfied customer.

I like the ease of contacting Best Buy and letting them handle the logistics and answer all my questions. Free delivery and installation is also a huge plus. If I need a repair they handle the appointment setting and the cost is covered! Easy and way less stressful than having to do it all myself.

This membership is seriously an incredible value, with so many additional gifts. Making your membership so very much more. Best Buy goes above and beyond for you and what you are looking for, and offers so much to protect your purchases. I recommend this to anyone and everyone. Get this! You will be so glad that you did!