Customer Ratings & Reviews

Membership is a real value. Prices are match ! Service is excellent

All the Geek Squad team was extremely helpful and beyond qualified!

Works pretty darn good ,keeps my electronics safe and is the best antivirus out there.

I think I purchased a great item at a good price.The associate was very kind as was the computer aide.Have purchased other items there also.

I love buying everything at this store. I’m very happy because I can get everything I need, the service is excellent, and I always find quality products.

Good benefits. I like the fact that I can have my repairs covered. I'm super clumsy so I'm a fan of that.

The best item in the world and the best purchase I would like to buy another day at the same price.

I've been a loyal Best Buy customer for years, and when I heard about the Totaltech™ Yearly Membership, I was intrigued. I decided to give it a try, and I must say, it has been a worthwhile investment overall. First and foremost, the benefits of the Totaltech™ membership are impressive. The free Geek Squad support alone makes it worthwhile, especially for someone like me who often needs technical assistance with various gadgets and electronics. Whether it's troubleshooting a computer issue or setting up a new smart home device, the Geek Squad experts have been knowledgeable and helpful. The 24/7 tech support is undoubtedly one of the standout features of this membership. I can reach out to the Geek Squad at any time, and they are always prompt in responding and addressing my concerns. This level of support has saved me from many frustrating situations, and I feel much more confident trying out new tech products with the knowledge that help is just a phone call away. Another great aspect of Totaltech™ is the exclusive member-only deals and discounts. Throughout the year, I've been able to score some fantastic deals on various electronics and accessories, which has easily covered the cost of the membership itself. However, there are a couple of areas where Best Buy could improve the Totaltech™ Yearly Membership. Firstly, the range of eligible products for member discounts could be expanded. While there are great deals on certain items, I often find that some of the latest and most popular gadgets are excluded from these discounts, which can be a bit disappointing. Additionally, the membership would be even more enticing if it included additional perks, such as early access to new product launches, or special events for members. Including these kinds of benefits would further enhance the value of the membership and provide an extra incentive for customers to sign up. All in all, the Totaltech™ Yearly Membership from Best Buy is a solid offering, especially for frequent tech shoppers and those who need regular tech support. With the Geek Squad at your disposal and access to exclusive deals, it's a no-brainer for tech enthusiasts. However, there's room for improvement to make it an even more compelling option. I'll definitely be renewing my membership for another year and hope to see even more benefits added in the future.

This membership is of great value, I get to have Apple care for my both MacBooks, iPad and Apple Watch. Extended return period of 60 days is great for me. I am gonna keep renewing this membership

I always get a resolution to my issues, both by phone ans especially in person. Your employees are are the best!

This membership has a real good value and discounts. They take care of you specially if something breaks.

Good geek squad support and good for returns and problems

Best buy total protection was good for price protection when I bought new iPad.

Great tech help! Answered all my questions and got me setup and running on my new laptop.

I love the fact that I know if I have difficulty with any tech problem I can come to Best Buy for help. It is so reassuring and takes away anxiety that comes with not knowing what to do at times. Thank you for that!

The membership team is excellent. They took extra time out to see if I needed help with anything else.

The Best Buy Total Protection plan has been an excellent value for us over the past few years. We've made several purchases, and having the plan has been incredibly beneficial. Every time we've needed assistance, the service has been prompt, professional, and supportive. The savings and support from Geek Squad alone have made a big difference — we've saved enough money through repairs and services that the plan has more than paid for itself. It's given us real peace of mind knowing our investments are protected. Highly recommend!

I have used the Geek Squad multiple times throughout this past year. Always helpful and patient for a not so computer literate gal like me.

Buy all my electrics from BEST BUY! They also handle my Inter Net Security with Webroot. They are very responsive, and talk to me with respect and understanding. At 67 years of age that means a lot!

Although the membership perks have changed over the years, it remains a great desl