Customer Ratings & Reviews

I have been a Best Buy Totaltech member for about a year now, and I have been very happy with the benefits. I have saved a lot of money on repairs, extended warranties, and Geek Squad services. Here are some of the benefits of the Best Buy Totaltech membership: * 24/7 Geek Squad support: You can get help with any tech problem, day or night. * Extended warranties: Get up to two years of extended warranty coverage on eligible products. * Free delivery and installation: Get free delivery and installation on eligible products. * 20% off repairs: Get 20% off repairs on eligible products. * 10% off in-store and online purchases: Get 10% off in-store and online purchases of eligible products. * Free technical support: Get free technical support for all your tech devices. * Free screen repair: Get free screen repair for eligible smartphones and tablets. I have used the Geek Squad support several times, and they have always been very helpful. They have fixed my laptop, my phone, and my TV. I was also able to get a free screen repair for my phone. I also saved a lot of money on extended warranties. I bought an extended warranty for my laptop, and it saved me $200 when I had to have it repaired. Overall, I think the Best Buy Totaltech membership is a great value. I have saved a lot of money on repairs, extended warranties, and Geek Squad services. If you own a lot of tech devices, I highly recommend it. Here are some additional thoughts on the Best Buy Totaltech membership: * The price is reasonable. The annual membership fee is $179.99, which is comparable to other tech support memberships. * The benefits are comprehensive. The membership includes a wide range of benefits, from tech support to extended warranties to free delivery and installation. * The customer service is excellent. I have always had a good experience with the Geek Squad. They are friendly, knowledgeable, and efficient. Overall, I think the Best Buy Totaltech membership is a great value. It's a must-have for anyone who owns a lot of tech devices.

I want to express my appreciation for Best Buy’s membership plan and the incredible service provided by the Geek Squad. The membership benefits, including exclusive discounts and extended support, have made my shopping experience more rewarding and convenient. Additionally, the Geek Squad team has been outstanding—always professional, knowledgeable, and dedicated to ensuring my devices run smoothly. Their expertise and excellent customer service give me confidence in every visit. Thank you for offering such a valuable program and for having a team that truly cares about customers!

This membership offers peace of mind and sense of belonging, a reliable source to call when important devices, appliances, communications, entertainment products break or need service.

Used the Geek squad and Rene was terrific. Patient,knowledgeable and kind.

I love this membership. The special prices, fast shipping, and peace of mind with Geek Squad support make it totally worth it. I’ve saved on several big purchases and the service has always been quick and reliable.

this maintenance contrsct is worthwhile having it covers all devices even thosevnot purchased at best buy

This membership is a real value. Hgreat protection and assistance provided.

We are very excited for our small business to begin the Total membership. We think it will really help us with products that are needed in the future.

Great value, covers my laptop and desktop! And, BB stands by all their repairs. Very worth it.

great service and worth the money if you shop at best buy routinely. admittedly I canceled my membership a while ago since I didnt shop at best buy enough to justify the cost but for those that do, get it.

The member ship is totally worth it because I would have costed me over 600 to fix my pc and let them have a look at it

I always use best buy to buy my stuff and never had problems

Love the flexible tiers and the protection and comfort i get knowing you guys got ny back.

This membership was a great value when I needed to have repairs done on my laptop.

Simply the best place to go if you want quality stuff with a quality environment. Never had an issue and the employees are always cool people.

This membership has come in handy many times. I had it over 5+ years and it has saved me money on many occasions.

I feel very pleased, happy, and at peace knowing that the investment I made is in capable hands, and people who will take care of my equipment as if it were their own. Thank you all very much.

Best Buy products quality and value are the best. Employees are always helpful and respectful.

My Bestbuy membership has a great value and excellent service for all my computer need. Highly recommended

Great value of protection for multiple purchases. Definitely worth it.